I am not smart-phone-adept. I never would have gone through w/ the tedious questionnaire, had I known that it would be phone-based. I have not and do not plan to file a BBB complaint now. I am gratefu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lazy and bored. This is the longest si have been able to keep on this tyoe of program. I find the Azi call every morning not only annoying but if no use to me. By the end of the day, I am “starving”... See more
Company replied
This is a great App to keep you on track with all things that effect weight. The simplicity of tracking food via photos is terrific and very accurate. Also tracking fluids, exercise and fasting are... See more
Company replied
So far my recording has been reasonably accurate, though at work it's difficult ( not supposed to be on my phone unless on a break). I've plateaued in the weight loss at least I haven't put weight o... See more
Company replied
Company details
About Simple Life App
Written by the company
The Simple app coaches people on long-term weight loss and healthy eating.
We empathize with the frustration people feel as a result of fad diets, false promises, and confusing health info. So everything we recommend is delivered with care (not judgment!) and intentionally free from unreasonable, unsustainable, and joyless dieting practices. That's right — Simple’s practical weight loss approach doesn't require calorie counting, cutting out essential food groups, or weighing every bite.
With us, you’ll be supported to make steady progress towards your desired weight and a healthier lifestyle through our positive, easy-to-follow daily coaching — which centers on:
1. The expertise of our Science team (with experts in nutrition, behavior change, digital health, and medicine), making sure everything we put out into the world is evidence-based.
2. Avo, the in-app AI coach that provides proactive prompts, timely tips, and real-time answers to guide users throughout your health journey, 24/7.
3. Flexibility, so you can learn and adopt wellness strategies gradually, at your own pace.
Still reading? We love that energy. You must have the same appetite for well-being as we do. See you soon!
Contact info
United States
- help@simple.life
- simple-life-app.com
4.3
Excellent
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the accountability
I love the accountability, and also the judgement free zone. Also that give me the information and the plan towards my health
7 September 2026
Reply from Simple Life App
Hello Alba,
Thank you for sharing your thoughts and for highlighting the aspects of Simple that you appreciate. It’s wonderful to hear that the sense of accountability and the supportive environment have made a positive impact on your experience.
Your feedback about the helpful information and guidance is truly valued. Knowing that these elements are contributing to your health journey means a lot to the team.
If you ever need further assistance or have questions in the future, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Had a great experience from purchase to support
I purchased a subscription and felt that their attention to detail and desire to make my purchase easy was #1 on the values. On top of that, their customer service was excellent and fast in responding to my needs
6 September 2026
Unprompted review
Reply from Simple Life App
Hello Michael,
Thank you for sharing your positive experience. It’s great to hear that the attention to detail and the ease of your purchase stood out, and that the customer service team was able to assist you promptly.
Your feedback is truly appreciated and helps us continue to focus on providing a supportive experience for everyone.
If you ever need further assistance or have any questions, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Bad Programming
Whoever programmed the AI system needs to re-educated on what is and is not healthy. I've had this app contradict itself multiple times. Pork is bad for you? Cream in my coffee is bad? Cream is dairy. Dairy builds healthy bones. Just now it told me a quesadilla was unhealthy. How??
When logging your hydration the options are limited. It won't let you add milk and sugar in your coffee. Its one or the other. Same with iced. It must think I'm drinking black iced coffee.
Oh, and for some reason the last time I logged an herbal tea, it flagged it as harmful to weight loss. Its Tea. Leaf water. How is that bad? Two days later it suggested I drink herbal tea as a substitute to soda pop.
Inconsistent AI. Poor programing.
7 September 2026
Reply from Simple Life App
Hello Cashagon,
Thank you for sharing your detailed feedback and observations about your experience with the app. Your comments about the food and drink assessments, as well as the hydration logging options, are appreciated and have been noted.
It’s clear that you’ve encountered some inconsistencies in the app’s responses, and your perspective on these points is valuable. The feedback regarding the handling of specific foods and beverages, as well as the suggestions provided, helps highlight areas for improvement.
If you’d like to discuss your experience further or share additional details, please reach out to help@simple.life.
Kind Regards,
Maya,
Simple Team
I like the workouts and coaching
I like the workouts and coaching, the food tracking and step counting needs work
7 September 2026
Reply from Simple Life App
Hello Mel,
Thank you for sharing your thoughts and highlighting what you enjoy about the workouts and coaching. It’s great to hear that these features have been helpful for you.
Your feedback about the food tracking and step counting is appreciated. If you have any further comments or need assistance, you’re always welcome to reach out at help@simple.life.
Kind Regards,
Sophie,
Simple Team
Reply from Simple Life App
Hello Bonnie,
Thank you for sharing your feedback. It’s appreciated that you took the time to let us know about your experience with the exercises.
Your preference for chair exercises is noted, and it’s important that the activities feel accessible and comfortable for you.
If you’d like further assistance or want to share more about your needs, please reach out to help@simple.life.
Kind Regards,
Lucas,
Simple Team
Nice and Helpful!
My contact with this company was a nice experience. Very polite snd helpful. Thank you. Mary
7 September 2026
Unprompted review
Reply from Simple Life App
Hello Mary,
Thank you for sharing your positive experience. The team appreciates your kind words about the service and is glad to know you felt supported.
If you ever need further assistance or have any questions, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Lucas,
Simple Team
It's a good app
It's a good app. For me, being able to cancel a subscription easily is important. Not only does this app actually do what they say it does, it is simple to cancel (pardon the pun)
4 September 2026
Unprompted review
Reply from Simple Life App
Hello Kyle,
Thank you for sharing your feedback and highlighting your experience with the app. It’s great to hear that you found it straightforward to use and appreciated the ease of managing your subscription.
If you ever have any questions or need assistance in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
I love the simple reminders and helping…
I love the simple reminders and helping me get the correct amount of foods daily. The reminder to exercise and drink water . I just wish it was cheaper after the trial ends.
7 September 2026
Reply from Simple Life App
Hello Rachel,
Thank you for sharing your thoughts and for highlighting the features you enjoy, such as the reminders for healthy habits. It’s great to hear that these tools are supporting your daily routine.
Your feedback about the pricing is appreciated and will be taken into consideration as we continue to improve the experience for everyone.
If you ever need assistance or have questions in the future, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Don’t like the way food is logged
Don’t like the way food is logged , or that it defaults to weighing every day
7 September 2026
Reply from Simple Life App
Hello Njh,
Thank you for sharing your thoughts about the food logging experience and the daily weigh-in feature. Your feedback is important and helps highlight what matters most to users.
If you have any further questions or would like to discuss your experience in more detail, please feel free to reach out to help@simple.life.
Kind Regards,
Maya,
Simple Team
I needed to cancel my subscription
I needed to cancel my subscription. I contacted a representative of Simple Life and he was understanding and compassionate. He quickly took care of my need to
cancel. His professionalism made the whole process quick and easy. I can't remember a time a company representative was so professional, kind, and pleasant to talk to.
7 September 2026
Unprompted review
Reply from Simple Life App
Hello Monica,
Thank you for sharing your experience and for highlighting the professionalism and kindness of the representative you spoke with. It’s wonderful to know that your interaction was handled with care and efficiency.
Your feedback is greatly appreciated, and it’s encouraging to hear that the process was smooth and positive for you.
If you ever need assistance or have any questions in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Thanks for your company
I like the way, they accompany the way of weight loss. I can talk to a Coach in case of questions. I eat and drink more consciously, because I documentate every drink and meal.
7 September 2026
Unprompted review
Reply from Simple Life App
Hello Sonnenengel,
Thank you for sharing your positive experience. It’s great to hear that the support and guidance have been helpful on your weight loss journey.
Your feedback about mindful eating and the benefits of tracking meals and drinks is much appreciated. It’s wonderful to know that these features are making a difference for you.
If you ever need further assistance or have questions in the future, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Maya,
Simple Team
Good program
7 September 2026
Reply from Simple Life App
Hello Romi,
Thank you for sharing your feedback and for taking the time to leave a review. It’s great to hear that you find the program good.
If you ever need assistance or have any questions in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
I really like the app.
I really like the app.
I did get a little frustrated that I couldn’t go back in correct a mistake I made with my fasting time
Overall, I’m on day eight, and having the best experience with mindfulness and the coaching really helps
7 September 2026
Reply from Simple Life App
Hello Tamera,
Thank you for sharing your experience and for your positive feedback. It’s great to hear that you’re enjoying the app and finding value in the mindfulness features and coaching support.
Your comments about your experience with tracking are appreciated. Feedback like yours helps us understand what matters most to our users.
If you ever need assistance or have questions in the future, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Reply from Simple Life App
Hello Rick,
Thank you for sharing your positive feedback and for highlighting the advantages you’ve experienced with Simple. It’s great to hear that you’ve found value in giving it a try.
If you ever have questions or need assistance in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Accountability
7 September 2026
Reply from Simple Life App
Hello Tots,
Thank you for sharing your feedback and highlighting the importance of accountability. It’s great to hear that this aspect stands out in your experience with Simple.
If you ever need further assistance or have any questions, please feel free to reach out to our team via live chat at https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Reply from Simple Life App
Hello Lena,
Thank you for sharing your positive experience. It’s great to hear that the app is helping you stay on track with your goals.
If you ever need any assistance or have questions in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
Reply from Simple Life App
Hello Michele,
Thank you for taking the time to leave a review. Your feedback is appreciated.
If you have any questions or need assistance in the future, please feel free to reach out to us via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
I wouldn’t currently recommend
The app stays in communication with you and encourages you, but a lot of the foods are not in it and I’ve noticed nothing positive since I started it over a week ago.
7 September 2026
Reply from Simple Life App
Hello Lindsey,
Thank you for sharing your experience and feedback. It’s appreciated that you took the time to highlight both the encouragement you’ve received and your concerns about the food database and your progress so far.
If you’d like to discuss your experience further or need any assistance, please feel free to reach out to help@simple.life.
Kind Regards,
Megan,
Simple Team
Paid for services not rendered via autopay
I signed up for a trial membership for 23.99 for nutrition and counseling support in April, 2024. Within a few weeks I knew I wouldn’t be able to commit the time needed. I canceled the membership but still kept the app on my phone in case I wanted to join at a later date. I had no further communication with this organization and they had none with me since July: 2024.
My spouse, who checks our monthly billing realized that I was being charged 59.99 on a quarterly basis since July 5 2024. In total, we have paid an additional 540.00 for a service I haven’t used via autopay. Simple Life has refused to reimburse any of the extra fees we paid, though they did agree to remove the 59.99 charge for the upcoming cycle. I was unable to provided proof that I canceled since I had not saved my confirmation. I feel this a very dishonest practice, especially when there has been no communication, other than their quarterly automated payment from us. I feel that elderly individuals, such as ourselves, are especially vulnerable to these practices.
3 July 2026
Unprompted review
Reply from Simple Life App
Hello Gale,
Thank you for sharing your experience and for outlining the details of your situation. Simple appreciates your feedback and understands how important it is to feel confident and secure when using any service, especially regarding billing matters.
Your concerns about the charges and the difficulty in providing proof of cancellation have been noted. The impact this has had, particularly for those who may feel more vulnerable, is taken seriously.
If you would like further assistance or wish to discuss your experience in more detail, please reach out to help@simple.life. The team is available to review your case and provide any additional support you may need.
Kind Regards,
Maya,
Simple Team
The entire program is well integrated…
The entire program is well integrated to provide supportive guidance. The coach is A.I. The supportive education is very good but repeats. The chair exercises are redundant however, helpful to begin getting ready for more activity.
7 September 2026
Unprompted review
Reply from Simple Life App
Hello Douglas,
Thank you for sharing your thoughts and for highlighting the supportive guidance and educational aspects of the program. It’s great to hear that you found the chair exercises helpful as a starting point for increased activity.
Your feedback about the educational content and exercises is appreciated, as it helps us understand what works well for users.
If you have any questions or need assistance in the future, please feel free to reach out via our live chat: https://chat.simple.life/.
Kind Regards,
Sophie,
Simple Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.