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CareCo Reviews 

74,988
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 12,337 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing detailed guidance and creating a relaxed environment without any pressure. Shoppers are very pleased with the wonderful store displays, which allow them to properly test various mobility aids before making a purchase. Buyers also note the fast delivery service and helpful assistance received when organizing their home equipment. Some reviewers were not happy with minor product limitations, mentioning unadjustable parts, packaging flaws, or restricted store display locations. Others experienced occasional technical challenges regarding battery performance or accessory compatibility during use.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting welcoming and friendly service during visits.... See more

Product

Customers report great satisfaction with the products, highlighting their comfort, safety, and ease of use.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, knowledgeable, and... See more

Delivery service

Consumers find delivery service to be positive and remarkably fast. Reviewers highlight that items arrive on... See more

User experience

Customers consistently note positive experiences with user experience, highlighting straightforward processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a Careco Visage pro tri walker. Not hassled on arrival, time to look, then help available when needed. I was offered the opportunity to ‘road test’ the walker in external terrain, despite a r... See more

Company replied

Rated 5 out of 5 stars

The staff went out of thier way to help us in choosing the best mobile scooter for our persiphic needs .w We were able to test various scooters and every thing was explained in detail from starting... See more

Company replied

Rated 5 out of 5 stars

Due to poor mobility I decided to look into getting a mobility scooter. I went to my local showroom in Cheltenham who I can't recommend enough. We were served by a locely lady who listened to my need... See more

Company replied

Rated 5 out of 5 stars

Can’t recommend highly enough. Bought a walking frame and (probably )stripped a screw putting it together. Called customer support (number 1 in the queue at 10:30 am) and spoke to Amy who was amazin... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Bedroom Furniture Store
  3. Hospital Equipment and Supplies Store
  4. Wheelchair Store

About CareCo

Written by the company

We're the UK's leading mobility retailer making every day a better day for our customers.

You'll find only the very best mobility scooters, riser recliners, wheelchairs, walking aids, bathroom mobility aids, daily living aids and plenty more in our range of life-changing equipment and furniture.

Shop online, give us a call, or pop into one of our showrooms across the UK to try things out in person over a cuppa with our mobility experts.

We’re extremely proud to be a Which? Trusted Trader for installation, servicing and repairs – meaning you can rely on us for excellent customer care before, during and after your purchase. And thanks to our Price Match Promise, you never have to choose between the products you need and the best in customer service.

With a 30-day returns policy, we make it easy for you to decide whether your product is right for you or not. And our customer services and product support teams are on hand 7 days a week, so we're always by your side when you need anything.

We're here to make every day better. To reassure you that even when your mobility changes, your life doesn't have to. And to guarantee that the best mobility products are as easy to find as they are to use.

Reasons to shop with CareCo

Written by the company

Price Match Promise
We can't be beaten on price. We'll match any advertised price offered by other UK retailers, inclusive of delivery costs.
Which? Trusted Traders
Leave the heavy lifting and tricky setup to us. Our Home Installation service is recommended by Which? Trusted Traders.
30 day returns
Something not quite right? Our 30 days returns policy means you don't have to hang on to a product if it's not a good match.
Which? Best Buys
Shop mobility scooters, walking aids and riser recliners recommended by the UK's consumer champion as the Best Buys in their category.
Showrooms nationwide
Try before you buy in one of our light, bright and beautiful showrooms. If we're not near you yet, we will be soon!
Shop the biggest brands
From our Which? recommended own-brand mobility aids to those from the best-known brands in the industry, you'll only find quality at CareCo.
BHTA members
We're proud to be a member of the British Healthcare Trades Association (BHTA), the UK's oldest and largest healthcare association.

Trusted by Which?

Endorsed by the UK's consumer champion

Endorsed by the UK's consumer champion
As Which? Trusted Traders and with Which? Best Buys in multiple categories, our products and services come recommended by the UK's consumer champion.

Contact info

Promotion box for CareCo

Our Super Sale is now on!

Huge savings on mobility scooters, walking aids, wheelchairs and more.

4.9

Excellent

TrustScore 5 out of 5

75K reviews

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4.9

All reviews

(74,988)

11,501 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service instore helping us to…

Excellent service instore helping us to choose the right mobility scooter for my husband. Staff really listened to what he needed and for the reasons what it was needed for they showed us our different options and allowed him to test the scooter out inside and outside of the store so he was able to get a proper feel for it. Really making him feel at ease. They even tested the scooter was suitable for our vehicle and that it actually fitted inside when it was taken apart. Once ordered the scooter arrived within a few days being delivered to a room of our choice. Once assembled and charged he was soon more willing and wanting to get out giving him some independence back. We have looked at getting him a cape to go over himself and the scooter this time looking online and asking the online assistant who helped ensure we got the correct size. More than happy to recommend care co to friends and family. Thank you careco.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpfull advice

It was a big purchase so didnt want to be rushed into anything, but Alicia gave us all the time, help and advice to make the right choice.

6 September 2026
Rated 4 out of 5 stars

A very good experience.

Robert attended to us and took on board immediately that I was upgrading my scooter so didn’t waste our time on explaining every detail. We were impressed by the stock in the shop and the opportunity to try so many models. Also amazed at how much the weight of the components has reduced over the years and the most difficult part was deciding on the colour. A very good experience.

5 September 2026
Rated 5 out of 5 stars

Very polite

Very polite, professional and helpful. Very quick and efficient service. Thank you.

6 September 2026
Rated 5 out of 5 stars

Staff very welcoming.

Staff very welcoming Pauline established immediately the product required in the initial conversation.

Very pleasant and cheery through whole transaction.

WE liked the clean, bright and spacious showroom.

5 September 2026
Rated 5 out of 5 stars

Fantastic service

I spoke to Dan about a chair for my 92-year-old mum. He gave me as much info as he could over the phone. When I had measured for the chair, I called back, and Dan took my order. He was really friendly and showed a lot of kindness. The chair’s being delivered Thursday! Overall, super good service.

5 September 2026

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