Adam Rykala

Ordered a battery via Amazon

No valid tracking ID was ever received, simple told it was dispatched Via Deutsche Post. Since then no communication has ever been received.
Item has not arrived, and they do not answer Amazon Messages. Had to escalate to Amazon.

Do not use.

AVOID

I paid for a premium subscription, only to find out that after a week you're expected to pay another £76 for data access. I say find out, because they dont warn you - you instead get charged and it was only by the grace of god that I'd misconfigured my paypal that this charge didnt go through.

I am entitled to a 30 day refund and I have requested it. Only they never answer, the Eve chat bot doesnt work and the email address they ask you to email in the T&C's (support (a) myheritage.com) doesnt work any more and isnt monitoring.

They've got till sunday to action my request, as set out in the T&C's, or I am disputing the charge with Paypal mentioning the attempt to take £76 a week after having £55 quid from me

This two-tier system is not well explained at all.

Avoid.

Here we go again

Edit: Looks like the OTHER parcel is now lost by Yodel as well.... FML

I've managed to avoid using Yodel, but unfortunately ordering from AliExpress meant it was unavoidable.

They've lost the first parcel . Tracking status says "
Delivery issue, contact us"

Contact Yodel - eventually get through to a human. They cant tell me anything. I was originally told a supervisor would call back within an hour. Then told, no thats not possible its 24 hours.

No way to speak to anyone who can can do anything but offer platitudes.

If you have any relics you need hidden from humanity to protect us fro eldritch horrors. Send via Yodel. It will be lost forever and humanity will be safe

My ring AIR is down to 36 hours charge now. I've been told that I can have a replacement but the tracking link has shown no movement on this for a week and support is not answering the chat. AI Bot just passes on

Not good really. Cant see me staying with them,

DO NOT ORDER FOOD via Uber Eats

Food arrived stone cold, and with missing items.

Ordered food from KFC via UE. Never again

Food took an age to be delivered so was stone cold, and half the order is missing,

But of course, try and find a way to complain about it - the process to complain is definitely designed to make it as difficult as possible to complain

Dont bother - go outside and eat grass or something - you'll get a far better experience

Order was stuck for a week on "Collected by EVRI" - after even more time waiting for someone to actually contact me about - they then claim that the "Collected by EVRI" doesnt actually mean they have the parcel.

Online chat is an AI bot. Phone number is an AI bot. Takes DAYS to get a human to look at a problem. It's a prime example of the dangers in CS when firms blindly introduce AI and chat bots to abdicate responsibility for customer support.

Dont bother with the stock reply "Your parcel is important, use our website or phone number blah blah" - done all of this. Contact speed is somewhere south of a stunned snail.

Then 5 days later then admitted they've lost the parcel.

Absolutely worst delivery service you can use. For more timely deliveries, simply throw your parcel in a river and hope it goes past their house. This method also has better chance of getting a human to look into your problem,

Bloody joke. Changed our delivery time 6 times, till in the end I went and got the food myself. Only way to get through to a human is via the partner number. Woman was rude to my wife and hung up

Not using them ever again

Eventually arrived


Absolutely shocking communication. No access to a UK based human to discuss issues. Obviously, Yodel are aware of their shortcomings as there is very little social media presence outside of X, the UK call number is 100% automated with no access to a human and no way to speak to one, and the online chat is based abroad and they claim to have no access to anything else other than the tracking link that you (eventually) get.

As a result, go for ANYONE else buy Yodel. Seriously, camel, passing hitchhiker, bottle in the ocean, throwing it over a wall... all have a significantly greater chance of a prompt delivery.


Well that didnt last long. Now the status is again showing "Short delay"

What a joke


MIRACULOUSLY THE DELIVERY DATE IS NOW SHOWING TOMORROW, but there is no confirmation anywhere except for this change. As I have zero faith that Yodel actually have the parcel and are merely playing for time, I am arranging for the original supplier to cancel the order and Yodel can return it to HK.


Tracking status is useless. Support chat have told me three days on the trot that its out for delivery and it never is. Now have informed me that twice it's gone out, and been recalled due to "high volume of parcels" and yet the tracking status is frozen as of nearly three days ago.

A telescope part from HK travels thousands of miles and is lost by Yodel less than 15 miles from home.

Use a bottle in the sea as a delivery method, its more reliable

Emailed the email adress below - but I'm going to order from another supplier who doesnt use Yodel if I dont get a guarantee delivery for tomorrow. WIll cancel this order and seek a refund

For info, the reply I've just gotten from the Social Media team says they take between 48 to 72 hours to get back to you. So if I don't get an answer today I'm cancelling the order, advising the supplier to recall the delivery and order elsewhere for a supplier who's confirmed that they don't use Yodel.

As to the "We deliver promises" tagline, well I hope not. All you deliver is disappointment and regret.