KFC Reviews 

6,725
•
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 893 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, noting that the chicken was often dry, overcooked, and cold, while the chips were soggy. People also reported missing items and incorrect orders, leading to frustrating delivery and collection experiences that ruined meals. Reviewers frequently mentioned excessively long waiting times and disappointing portion sizes across multiple visits. Some reviewers were happy with their meals, describing the food as fresh, tasty, and perfectly cooked at specific locations. Consumers additionally praised the welcoming and helpful staff members who provided exceptionally friendly service during their visits.

What people talk about most

Product

Clients share ambiguous opinions on product, with some patrons noting that the food is always fresh and hot,... See more

Quality

Customers expressed deep disappointment regarding food quality, reporting that meals often arrived cold, dry,... See more

Staff

Reviewers highlight ambiguous aspects of staff, as some consumers praise exceptionally helpful and welcoming... See more

Service

Users describe ambiguous interactions with service as some reviewers praised super quick and efficient... See more

Order

Reviewers mention negative feedback about order experiences, highlighting widespread frustration with missing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This review is for the branch located at Rhyl High Street. Takeaway Orders. Every time I order a 10 piece Wicked Variety Bucket there is one of the 3 elements that is well overcooked! It... See more

Rated 2 out of 5 stars

Just had my delivery from kfc delivery, the food was poor, the chicken in the burger was nearly burnt, and only 1 small piece of lettuce I’m not exaggerating. The tenders ( mini fillets) were really s... See more

Rated 2 out of 5 stars

KFC Skegness pier. Ordered a sharing bucket for the family, there were about half a dozen chips in the bags. Worse was the chicken, it was hard and crunchy and all of the pieces were drumsticks, not o... See more

Rated 2 out of 5 stars

I have been eating KFC for over 45 years. Today that ended. Once trusted for providing quality tasty and crispy chicken now provide absolute trash. Last night in my10 piece bucket were 10 pieced of... See more


2.3

Poor

TrustScore 2.5 out of 5

7K reviews

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2.3

All reviews

(6,725)

867 reviews in the last 12 months

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Rated 2 out of 5 stars

lack of customer service

There were three members of staff working who clearly did not appear to be getting along as a team. The atmosphere was uncomfortable, and their lack of teamwork was very noticeable.

One member of staff was heard saying, “I've had enough,” despite it being only early lunchtime. She then repeatedly told another member of staff to put the food on, while continuing to mutter under her breath. This did not create a very welcoming impression.

A delivery driver arrived to collect an order, only to be told bluntly, “Haven't done the orders yet.” There was no polite apology or explanation offered.

A lady who was eating in the restaurant asked for some mayonnaise and was simply handed a small pot with the comment, “That's all we've got.” The manner in which this was handled came across as very dismissive.

Unfortunately, this experience has put me off visiting this particular KFC again. This is not the first time I have experienced staff who, while not necessarily openly rude, appear to have little interest in their roles and lack basic customer service skills.

Customer service and staff attitude make a huge difference to the overall experience. KFC is certainly not the cheapest option for lunch, and as a paying customer, I would expect a much better standard of service, a more welcoming atmosphere and staff who demonstrate a basic level of professionalism.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

KFC Merry Hill Shopping Centre

way this situation has been handled.
I placed and paid for a collection order through your app. The order was accepted and processed, only for me to arrive at the store and be told that the items were unavailable and that the store was now closing.
When I questioned why the order could not simply be cancelled by the store, I was told that I would have to contact customer services through the app to arrange this. I specifically asked whether the store could cancel the order themselves, but was told no.
I was out with friends that evening and had made arrangements based on the fact that I had successfully placed an order. I was left in a position where I had no food, had to make alternative arrangements, and had still been charged for an order I had never received.
I asked to speak to a manager, but unfortunately the language barrier made communication extremely difficult and did not help resolve the situation.
To make matters worse, I received an automated response advising that someone would be in contact within 72 hours. It has now been five days, and I have still received no response, no explanation and, most importantly, no refund.

30 October 2026
Unprompted review
Rated 1 out of 5 stars

Today around 11:40 (eat in) I think my…

Today around 11:40 (eat in) went to KFC WIGMORE LANE LUTON and I think my order number was 1055 not sure but paid by card.
I ordered 6 hot wings, chips and a drink, but unfortunately wings and chips very cold and pepsi has just 1 ice cube. This is not the first time this has happened, which makes the experience even more disappointing.

I expect my food to be served hot and fresh, especially when ordering hot wings. It’s frustrating to repeatedly receive cold food and drinks. The service needs to improve, as this is not the standard I expect from KFC.

Very disappointing experience. I hope this issue is taken seriously and addressed.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Getting out of hospital treat

I got out of hospital and fancied a KFC. It cost £60 with delivery. It took well over an hour to arrive, which would have been fine if it was even the slightest bit warm. Not one item had any heat to it. From tracking the delivery driver he had probably 4 drops before ours, so no wonder it was cold. Tried with customer services to resolve, they wanted to put some rewards on my account.....no thankyou, im £60 down. What about a £10 voucher....no thankyou. Absolutely shocking, no wonder you only have 2.5 stars. I would have thought it would be less.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Kfc sidcup

Kfc sidcup. Leon was a legend. Helped with our order super quick and efficient. Top top guy. Give this guy a raise. He went over and above his duty to help get our order quickly

1 November 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best

I was at KFC in Castle Court the service was excellent food hot and delicious and staff extremely nice and professional in the words of Tina Turner simply the best

31 October 2026
Unprompted review
Rated 1 out of 5 stars

The waiting 45 mins up to an hour to…

KFC in Kingston .. The waiting 45 mins up to an hour to collect your meal doesn’t make any type of sense. How do you have 7/8 workers in the back and the customers are piling up. Theres atleast 50 pple waiting for their order all at once. The employees have filled the boxes with food and just have them sitting on the side. Our food was cold and had to throw It away. Very disappointed to be honest. Customer service is so appalling they don’t know how to speaker to consumers. A whole new team needs to be put into place of workers that actually come to work to WORK and not just drag their feet. Also there is no need for the security guards to be around the back either as they employees they take up space as they are on their phone and not moving out the way when they are blocking the passages.

30 October 2026
Unprompted review
Rated 1 out of 5 stars

KFC SHORTCHANGING FOOD

First time I have been to KFC Dorchester and it will be the last time. They are shortchanging on the food! I ordered a 6 chicken piece Bargain Bucket for two. On arriving home we found we had been given 2 small chicken legs and 4 pieces of chicken as big as my little finger (plus fries). - 2 days later I visited KFC Poole for the same order and received 6 lovely pieces of chicken (plus fries). Trading Standards need to visit KFC Dorchester.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Paignton KFC

I had a great experience at KFC Paignton today. service was excellant from Paige.
Restaurant was super clean and food was amazing.

31 October 2026
Unprompted review
Rated 1 out of 5 stars

Total joke

Total joke ! Ordered food at 20:45 with estimated delivery 21:45 . Waited till 22:30 and had to cancel order as estimated time of delivery changed to 22:45! Poor Uber driver probably not happy too.

30 October 2026
Unprompted review
Rated 1 out of 5 stars

got my order wrong

got my order wrong, went into the building and told them what was wrong, they gave me a new burger, went back into the car and still didnt get it right, not the first time either, the restaurant is absolutely disgusting, chicken all on the floor, dont know how they are so popular absolutely terrible

30 October 2026
Unprompted review
Rated 5 out of 5 stars

AO3 is down. I repeat AO3 is down and I was told by KFC Espana to make this fic.

Hi, AO3 is down, and your Spanish KFC Twitter account says it's cool, so I'm gonna write fanfic on your reviews. Don't blame me, man. Also, I love KFC, but the one near me is a serious health hazard; also, they don't give me the right orders most of the time and/or will give me less than what I ordered, e.g a ten-piece KFC bucket will be 8 pieces- like what?? How is that good? And when I mention it, the staff just tell me they can't do anything about it

TAGS: Angst, uhhh, Spamton but make him a woman, also make Tenna a woman while you're at it, Yuri, WLW, Lesbians, Size Difference, gacha life rap battles, I don't and never will know how to tag, omg fanfiction.net isn't working please help, I'm larping Deltarune give me a break I'll buy it eventually

Chapter 1

Tenna has to lean down to kiss Spamton because they are so tall; how do they kiss? Tenna is a TV head. Tell me. I need answers.

Thank you if you don't take this down. I did write an actual review in here, so I think I'm good? Please.. I need this, and I got permission, man

29 October 2026
Unprompted review

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