KFC Reviews 

6,576
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 825 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that their delivered meals arrived completely cold, soggy, poorly cooked, and entirely lacking any proper freshness, seasoning, or appealing taste. Consumers also reported ongoing problems with missing menu items, incorrect food orders, poor portion sizes, and frustratingly long waiting times at various restaurant locations. Some reviewers were satisfied with the delicious food, excellent meals, and friendly service provided by specific staff members during their regular visits. People often deeply appreciated helpful employees who went out of their way to make customer visits exceptionally pleasant, polite, and welcoming.

What people talk about most

Product

People report negative experiences with product quality, frequently describing the chicken as dry,... See more

Quality

Users describe widespread dissatisfaction with food quality, frequently reporting that meals arrive cold,... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions heavily divided on service quality. Many... See more

Service

Clients share ambiguous opinions on service, reflecting a wide split in customer experiences. While some... See more

Order

Reviewers highlight negative aspects of the order process, frequently experiencing missing items or entirely... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Hull Beacon Way, very sad they advertise 9 new dips, on the menu when ordering there are 3. No salt, no mayo only tomato ketchup. The customer service has a lot to be desired, I know it’s not the... See more

Rated 1 out of 5 stars

I recently ordered a 4-piece chicken from KFC Upton Park Green Street. The food delivered was completely unacceptable, specifically the chicken, which arrived rock-hard, burnt and entirely inedible.It... See more

Rated 1 out of 5 stars

Tried to order KFC for delivery via KFC app. Took money 3 times but refused order each time. Tried to order via JustEat from another KFC branch. Accepted order and given delivery time which kept ch... See more

Rated 1 out of 5 stars

Got an order today very poor a rice bowl with very litte in it & tower burger meal, burger thrown together a mess chips half cooked rice bowl nothing like the picture or anything like it. Was a joke £... See more


2.3

Poor

TrustScore 2.5 out of 5

7K reviews

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2.3

All reviews

(6,576)

814 reviews in the last 12 months

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Rated 1 out of 5 stars

Staff are awful and rude

Staff are awful and rude, stood at the counter patiently and ended up having to speak up to ask for some help, frustrating and not good enough, hirearchy need to have a good sweep through this branch else will end up like willington

5 September 2026
Unprompted review
Rated 1 out of 5 stars

not impressed.

food wasn’t good, waited 40 minutes for a simple order. more training or more staff are needed, one staff member doing everything doesn’t work. also the service the staff gave was second to none. turning people away because they were of an older generation and didn’t know how to use the equipment instead of giving them tips they were swiftly told “i can’t help you then”. overall really not impressed!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Ruined kfc

I am absolutely gutted and honestly furious that KFC has completely stopped doing Krushems. They were hands-down the best thing on the entire menu and the only reason I regularly chose KFC over other fast-food spots.The new "KWENCH" and shake replacements don't even come close to the texture and flavour of a classic Oreo or Milkybar Krushem. Getting rid of an iconic fan-favourite is a massive letdown for loyal customers.Until you bring back the real Krushems, I won't be wasting my money here. Please listen to your customers and bring them back!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL

Birstall KFC - machines didn’t print receipts even when requested. Order came wrong - no burger for my son. When it did arrive it was smothered in mayo (the order requested NO mayo). They no longer supply salt (I know, I know… salt is BAD), but in my opinion it’s a choice that shouldn’t be taken away from those that like it. Unlike the mayo they insist on smothering everything with - which isn’t exactly a healthy choice either. KFC rave about their famous coating- which in my opinion was very underwhelming. Avoid at all costs and try Popeyes instead. They have great service and much tastier food.

31 August 2026
Unprompted review
Rated 4 out of 5 stars

0 worst meal ever dirty fries joke just…

0 worst meal ever dirty fries joke just floppy chips smothered I'm mayo and bbq sauce chicken burger flooded with bbq sauce with 3 tiny bits of lettuce which fell out every thing soggy due to bbq overload after eating could only taste bbq sauce for hour after and had cheek to charge 18 pound rip off . Half of it ended up in bin

30 August 2026
Unprompted review

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