Greggs Reviews 

3,623
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported issues with food quality, describing items as vile, old, stale, greasy, or often arriving cold. People also found the food bland, made with cheap ingredients, or containing unpleasant textures. Additionally, some customers were disappointed by the lack of healthier options or specific dietary alternatives like non-dairy milk. However, some customers noted positive experiences with staff, describing them as friendly, efficient, and helpful. Conversely, a small portion of people felt dissatisfied with staff attitudes, citing rude or unhelpful interactions. Some reviewers also mentioned issues with specific products not being available, or unexpected tastes and ingredients.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising the helpfulness,... See more

Product

Customers had ambiguous experiences with product, with many expressing dissatisfaction regarding product... See more

Quality

Reviewers highlight negative aspects of quality, with many expressing dissatisfaction with food temperature,... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the excellent and friendly... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches they visited,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I mean, we all love a Greggs, but I wish there would be a few more healthier options. The salads are usually made of pasta with a thick mayonnaise on it, but there aren't any "normal" salads, maybe in... See more

Rated 2 out of 5 stars

Hot chocolate was lovely, food however was vile, I chose a cheese and onoon toastie, half of the top slice had a small sprinkle of grated cheese, couldnt find any other sign of cheese and certainly d... See more

Rated 3 out of 5 stars

I dont often use greggs, but i've just been to our local greggs outlet and finally the jumbo chocolate doughnut is back, although not at my daughter in laws shop. Now the only thing needed is the chee... See more

Rated 2 out of 5 stars

Greggs BP garage Winsford Road One under staffed, customers leave due to queues and slow service. I ordered a sweet chilli wrap on 2 consecutive days could make them up as no ingredients???? Why adver... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

The Home of Fresh Baking – Greggs.co.uk. Find your local shop and pick a great deal on sandwiches, cakes and hot snacks including our legendary sausage roll.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(3,623)

655 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware

Bought a ham and cheese baguette today at the Greggs next to the Esso petrol station in Selby. Absolutely shocking, the bread was dry with very little spread/butter to make it palatable. £4.35 for 2 slices of ham and 3 of tasteless cheese. Would have taken it back had I still been in the area when I tried it.

23 July 2026
Unprompted review
Rated 2 out of 5 stars

Long wait

⁹On visits over the last few months the Greggs at Westwood cross have left us very disappointed. Reason for this being is the waiting time to be served,we collected hot food from the heated cabinets and by the time we reached the till which had only one person serving the food was cold and when we asked to reheat it we were refused,this is because staff were concentrating more on the likes of Just eat drivers waiting for thier orders. Maybe if I had parked up in the car park and ordered on line my order would have been hotter. Mr S Cripps.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from Fatima in the Tesco Ealing Broadway branch. She's always so welcoming, friendly and remembers our order. Such a pleasure to be in her company. What a shining star in retail. Thank you Fatima. X

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother ordering from Uber Eats…

Don’t bother ordering from Uber Eats you never get your full order. Driver unhelpful, it’s overpriced for delivery especially when half your order is missing. Won’t be using again, Subway is far superior.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

I when to get a greggs yesterday and I…

I when to get a greggs yesterday and I got a pizza and I after I ate my stomach started hurting and then 1 hour later I started throwing up and now Whwn I stand my stomach hurts and I feel sick DONT GET A PIZZA I GOT FOOD POSING

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst Greggs every

Was I Greggs at Carberry place Kirkcaldy and met the rudest laziest member of staff ever . 9:55 am no sausage, couldn’t go look as he was on the till , was the only person in the shop . Sausage rolls cold no interested getting hot ones . Asked for a small touch of sauce and it was dripping out of the baguette in to the bags and over me . Large latte and mocha were both 1/2 cups and Luke warm . The guys attitude was terrible. Won’t be back .also inside and out shop dirty .

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Went in to Hinckley Greggs Saturday…

Went in to Hinckley Greggs Saturday morning and I got 4
Sausage Rolls! they told that they were not hot! When i got them home and went to put one in the micro waveI found that the pastry was rock hard, I broke it open and found that it was all dry and burnt, uneatable, all 4 were the same. I think that they were from the day before. They all went in the bin. Disgusting?

18 July 2026
Unprompted review
Rated 1 out of 5 stars

I was absolutely disgusted by the…

I was absolutely disgusted by the behaviour from a member of staff towards another younger member of staff today at the Gregg's at fickle mermaid, chapel en le Frith. The lady, and I say that very loosely, was shouting and swearing at a young member of staff who had just arrived, this seemed to escalate when the lads mum who had just dropped him off came in after overhearing what was happening and make sure her son was ok. Instead of apologising the woman who I am guessing is in a managerial position then proceeded to speak to the lads mum in what I can only describe as an aggressive rude and condescending manner. The poor young lad looked absolutely distraught by what was happening, I really hope he was ok. All I can say is I won't step foot back in that Gregg's outlet ever again. And if that is the kind of people Gregg's employ in senior positions then they really need to relook at their recruitment and training procedures. It was upsetting to witness so I can only imagine how they young lad and his mum felt being spoken to in such a manner in front of so many people. Unfortunately the lowest rating on trust pilot is 1 star so I have had to give that because after what I witnessed today I don't think they even deserve a 1 star rating.

18 July 2026
Unprompted review
Rated 2 out of 5 stars

£1 for small drizzle of caramel really!!

Ordered a sausage and bacon baguette and a caramel latte this should have been £4.40 but got charged £5.40 and told the extra £1 was for the small amount of caramel in my latte most places would charge 50p but not greedy greggs. Daylight robbery

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I want to say a big thank you to all…

I want to say a big thank you to all the staff at Carlisle eastern way outlet as every morning I go in for my breakfast and always greeted with a lovely warm welcome and smile from whoever is on duty and chrissy,Kirsty,Caroline Sharon ,Anna and the rest of the staff are unbelievable.the menu is amazing and always happy with my selection.cant thank the staff enough.regards from David Bradley

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company to work for work in…

Terrible company to work for work in Nuneaton just seen one of my managers pushed out of her job as the shop manager did not like her made accusations up against her avoid this company I will be leaving

1 June 2026
Unprompted review
Rated 2 out of 5 stars

Greggs Ludgate Hill/St Paul's. Stinking attitude

Greggs Ludgate Hill/St Paul's.

Once hes having a bad day, twice hes a problem.

Three times? This guy hates his job. Stinking attitude problem with people. So much so I had to stop myself going back there and pulling the manager up for this guy this morning.

Won't often let people scan the app grabs at things and often throws (without letting go) your order.

GET ANOTHER JOB!!

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Rude

We went to Greggs , at the medway services. The girl that served us was abrupt and rude. Apparently also Greggs dont have an alternative for people that have dairy allergies . No thankyou no manners .

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Was a frequent customer

Was a frequent customer. Just went to west maitland street branch in Edinburgh. Have small dog and not leaving outside on very busy street. Staff member started shouting, not speaking, shouting and also hard to make out what she was even saying apart from “no dogs’. I left. Will never enter a Greggs shop again.

13 July 2026
Unprompted review

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