interesting and large selection of meals to chose from. Easy to follow recipes. Unfortunately two weeks out of three our delivery day was changed which was inconvenient. The vegetables are not very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Vegetable quality good but butchery items can vary quite a bit. Being able to skip a week is a good idea but sadly doesn’t always seem register at Hello Fresh and you get an unwanted inappropriate bo... See more
Company replied
Generally the meals were excellent. Of late the meals seem to be the same ingredients called by a different names. For a vegetarian there is not enough variety of green vegetables. The algorithm does... See more
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My box should arrive Tuesday and this week received an email to say it would be Wednesday . I had very little food in the house so had to visit the supermarket where I bought things I didn’t need and... See more
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Company details
Written by the company
You’ll choose your favourites from our weekly menu of exciting recipes and decide how many meals you’d like for however many people. Then, we’ll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We’ve got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie diets to others who want quick, easy recipes. Most importantly, you’re in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshUK #HelloFreshsnaps #HelloFreshmoment
Written by the company
Contact info
The HelloFresh Farm - 60 Worship Street, EC2A 2EZ, London, United Kingdom
- 020 7138 9055
- hellofresh.co.uk
3.2
Average
108K reviews
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Good food but too much non-returnable packing
I like the recipes and food quality.
I deducted 1 star for packaging. A lot of card board is used to package the items, plus the ice packs. None of this is returnable to Hello Fresh for re-use. This creates a lot of additional rubbish which is non-environment friendly.
I appreciate the requirements for food hygiene but I would like to see a more efficient use of resources for packaging.
22 July 2026
Reply from HelloFresh UK
Dear Eva Maria,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
The packaging has improved greatly
The packaging has improved greatly. I like that ingredients other than the fresh items are packed in a bag with the corresponding recipe number.
16 July 2026
Reply from HelloFresh UK
Dear Andy,
Thanks for taking the time to leave a review. We’re pleased to hear you’re enjoying your experience, and your feedback is really appreciated.
Thank you for being our customer!
Igor
The HelloFresh Team
Scam buisiness is based on you…
Scam buisiness is based on you forgetting to skip a week, because you can only skip four at a time happens quite often, they you end up paying £35 for a tenners worth of stuff you don’t want, food arrives it’s barely fresh avoid free box ain’t worth it
23 July 2026
Unprompted review
Reply from HelloFresh UK
Dear John,
Thank you for taking time to leave a review. It's disappointing to hear you were not happy with your box 😔
HelloFresh is an auto-renewing subscription service that you manage yourself. To ensure we can provide the freshest ingredients and reduce food waste, we order specific quantities from our suppliers only after our weekly deadline passes. If you don't manually choose your meals by the deadline, we'll automatically select meals for you based on your account preferences.
The deadline for any changes is always 11:59 PM, five days before your scheduled delivery date.
We understand this may not have been the outcome you were expecting. If you would like any assistance understanding your account settings or managing future deliveries, our Customer Care team would be happy to help. You can contact us via our Contact Us page or by calling 020 7138 9055.
Thank you for being our customer!
Igor
The HelloFresh Team
Quality of meat and expiry date
I feel like meats is coming in with very close dates, often I have to cook two meals just not to waste products. Beef mince been really chewy, and pieces inside that I am not sure is it even beef.
17 July 2026
Reply from HelloFresh UK
Dear Kristiana
Thank you for taking time to leave a review, and we are sorry to hear you had issues with some of the items in your box 😔
We aim that all items are fresh for at least 3 days, including the day of delivery and apologise if we let you down.
Our Quality team is determined to keep an eye on any items that were not up to scratch, so they can reduce similar issues moving forward. To allow us to make this right and investigate this fully, please contact our Customer Care team with the details of the meal. You can reach us at https://www.hellofresh.co.uk/contact-us or by calling 020 7138 9055. Our team is available around the clock to assist you.
Thank you for being our customer!
Natasa
Food delivered on time
Food delivered on time, ingredients nice and fresh, well packaged
17 July 2026
Reply from HelloFresh UK
Hi Lorna,
Thank you for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience, and we appreciate you highlighting this for us.
Best,
Natasa
Reply from HelloFresh UK
Dear Mollie,
Thank you for taking time to leave a review. We're genuinely sorry to hear that you're disappointed with the pricing of our boxes. We understand that it's important for our customers to feel they're getting value for their money.
The price of our boxes takes into consideration several factors that contribute to the overall service we provide. This includes the convenience of home delivery, our carefully curated menus prepared by our chefs, and our commitment to working with top-quality independent suppliers.
We offer different box sizes at varying prices to accommodate different needs and budgets. Additionally, you have the flexibility to adjust your delivery interval to bi-weekly or monthly if that suits you better.
Our boxes are designed to bring you all the necessary ingredients for a meal, along with recipe cards for added convenience.
Out of the 100+ recipes we offer monthly, only a few come with surcharges. These specialty meals often feature unique ingredients that are more challenging to source. We strive to provide a diverse range of options to cater to various preferences and dietary needs.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
I had delivered 2 of the same bits and…
I had delivered 2 of the same bits and most of the one recipe had none of the spices etc to make it
17 July 2026
Reply from HelloFresh UK
Dear Margaret,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
I'm finding Hello fresh really good
I'm finding Hello fresh really good, it has helped me get out of the rut of cooking the same thing week after week, it's great having all the stuff delivered and weighed out ready, the quality of meals tried have been really good and the produce is fresh and really good quality, it's even helped to expand our really fussy eaters palate and got them to try new foods.
1 July 2026
Reply from HelloFresh UK
Dear Becky,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Nika
I want to love Hello Fresh but…
I want to love Hello Fresh, I really do … Firstly the good stuff
1. Some nice easy to follow recipes
2. Convenient
3. With the offers they send it is super affordable
The not so good stuff since first ordering with them I’ve had
1. on off problems with orders, this order was cancelled and resent a day late with little to no notice with no explanation.
2. missing ingredients and sometimes the quality of the food is less than desirable. It just feels like they are trying to get rid of the old stuff
3. The constant calls from customers services if you cancel the subscription it borders on harassment! I did block one of their numbers!
It’s not all bad but it’s not all great either!
24 April 2026
Reply from HelloFresh UK
Dear Corrina,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Nika
lacking variety
Delivery and quality of ingredients is good.
However, I gave my meal options as very wide. Meals sent are lovely, (though take longer to prepare than I expected).
However, nice as they are, I frequently am using the same ingredients - garlic, pasta, lemon or lime zest, creme fraiche and peas. I would have preferred to have a wider variety
26 June 2026
Reply from HelloFresh UK
Dear Linda,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Mirjana
More veg less salad.
5 December 2025
Reply from HelloFresh UK
Dear Debbie,
Thank you for letting us know what you think, we would love to know more 💚
When you rate our meals on the HelloFresh app, you have the option to leave a comment for our chefs. This is a great way to share your thoughts and communicate any suggestions you have about the flavour, portion size, or ingredients used directly to our kitchen.
Thank you for being our customer!
Mirjana
Reply from HelloFresh UK
Dear Susan,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dijana
The HelloFresh Team
Reply from HelloFresh UK
Dear R,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Dijana
The HelloFresh Team
Hello Fresh promotional offers for new customers - Beware!
This review relates to the promotional offer and ordering process rather than the food.
I signed up to HelloFresh after receiving a promotional offer through the post. However, when I tried to apply the discount code during registration, it was repeatedly rejected by the app.
What was even more frustrating was discovering that, after placing the order, I could only cancel future deliveries and not the initial order itself. As a new customer, this felt like being locked into a purchase I had only made because of the advertised offer.
I have no opinion on the food, as I have not received it yet, but my first impression of HelloFresh has been very poor. I would recommend that prospective customers pay close attention to any promotional discounts and carefully review the cancellation options before completing their order.
22 July 2026
Unprompted review
Reply from HelloFresh UK
Dear Brian,
Thank you so much for bringing this to our attention! 💚
We're sorry to hear about your experience using our service and we would love the opportunity to make it right.
Please contact our Customer Care team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh team
This is the first time I have used Go…
This is the first time I have used Go Fresh and I am pleasantly surprised.
The whole weeks food comes in one delivery, the vegetables are fresh and the sauces are amazing. What I really like is it looks like I've cooked an alacarte meal, and there is hardly any washing up after. It's a win, win!
19 July 2026
Reply from HelloFresh UK
Dear Lynn,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
The food choices are amazing
The food choices are amazing, I am picking foods and menus that I would not normally cook at home. The portions are of a good size and there is always an option to add to each dish, it could be a flatbread, a garlic bread, extra vegetables, Indian side dishes, the list is endless. The delivery is great, always arrives when it says it should and is packaged really well with ice blocks to keep your fridge items cold. I am really enjoying cooking again and with the help of the recipe cards, all the timings for each stage are spot on. Exploring new foods that I haven't previously made is brilliant.
8 May 2026
Reply from HelloFresh UK
Dear Alison,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear you’re enjoying your experience with us and truly appreciate your support.
Thank you for being our customer!
Igor
The HelloFresh Team
Very good variety of recipes
Very good variety of recipes. Having everything delivered and the meals organised makes life so much easier. On the flip side, quality of food is a bit lower of what I would chose for myself and a lot of packaging to recycle.
10 July 2026
Reply from HelloFresh UK
Hello,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience, and we appreciate you highlighting this for us.
Elizabeta
The HelloFresh Team
Delivered on time snd fresh good…
Delivered on time snd fresh good quality food,healthy balanced portion size .
14 July 2026
Unprompted review
Reply from HelloFresh UK
Dear R,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience, and we appreciate you highlighting this for us.
Elizabeta
The HelloFresh Team
Awful delivery and customer service
Ordered my first ever box from Hello Fresh that was supposed to be delivered on Monday, but it wasn’t. So contacted customer service. They sent another box supposedly delivered on Tuesday but they delivered to the wrong address. So contacted customer service again. They did t know how to solve the problem. So I asked to speak to a manager, who failed to call me back. So left without food and answers and just awful customer service
21 July 2026
Unprompted review
Reply from HelloFresh UK
Dear Anna,
Thank you so much for bringing this to our attention! 💚
We are sorry we couldn't help you when you tried to contact us, but would still love the opportunity to make it right. If you could contact us again, our Customer Care team will be able to support. Get in touch with the team by following this link https://www.hellofresh.co.uk/contact-us or call us on 020 7138 9055. Our team provides round-the-clock support. We are more than happy to look into this and find a resolution.
Thank you for being our customer!
Elizabeta
The HelloFresh Team
Wonderful meals, excellent service
The meals that are sent are easy to prepare and taste delicious. I certainly rate my experience 5 stars as I have never had a meal that I didn't like. The process of choosing dishes is easy and there is a lot of choice. I would recommend HelloFresh to anyone.
14 May 2026
Reply from HelloFresh UK
Dear Carole,
Thank you for taking the time to share your feedback. We're really pleased to hear you're enjoying your experience, and we appreciate you highlighting this for us.
Elizabeta
The HelloFresh Team
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