Adrian Sewkoo

I paid through the app booked for 3 h in a car park in Manchester
When I arrived , according to the app instructions I press button in the app for open the gate
But it did not responded
Then I asked the staff through intercom explain I paid and book a space there
However the staff said I need to get a ticket at the gate in order to get in and he won’t open for me without getting ticket there
In order not to obstruct other car I get a ticket there

As I got a ticket I thought I need to paid in order to left and avoid a fine
That made me paid double the price and I omit in the app to stop and ask the gate open to let me go

After I arrived home I found the app still count me still left the car in the car park
But actually I left before the end time
And the app just continued to add extra time for me to pay and you cannot stop it.
This app and company only stand on their benefits but ignore customers need

This morning when I started my car, the dashboard warned the battery can’t charge up and automatically switch off. I reported to AA but the lady on the phone said it’s flat battery, I responded by saying battery can’t charge up. She then said ok and said I need to pay 79£ for someone to come for help. I paid and the man came and checked said it is not flat battery but it s alternator not working and he can’t do anything. I told him why I need to pay 79£ for you to come tell me alternator not working I already known. The fault was the lady put the wrong interpretation of my message and mislead me to pay the service. I the called AA to complain and their reply on the phone was, there is nothing he can help and won’t do any refund. The money I paid is for someone to come for diagnosing the car and not guarantee can help and I request for a receipt for what I paid and he said it takes 28 days to come . What a service!!!when you called them think carefully what you call for

My car broke down on a road and I called rac for help since I am member of them. It asked me to wait on the road side. I waited for two hours and I found on my app the rescue is 1 min apart, I was happy and think hopefully it will be resolved shortly however, the app suddenly showed the order has been cancelled then I called to ask why, they just reply driver can’t located me, I asked I did not receive any calls, why he just cancelled it, they cant answer and just ask me to wait again, then the apps showed next rescue come in four hours time, it is ridiculous and totally unacceptable and unreliable!! I won’t use their services anymore

I talked to james yesterday he said the price of the car lower down by 900£ with the dealer, so I happy to go with it. Today I made a deposit at the dealer then james told me he made a mistake that the car should be at the original price with no discount. Then I ask him how much altogether I need to pay to lender he replied at 5000£. Later he sent me the doc then I found in the doc it was 6000£. I think this company is not trustworthy and I choose another finance company

They promised to pay me the travelling expense in 21 days but 1 month passed, no matter how you contact them they did not reply and money did not go to you

After submitting a complaint, they have issue me the expenses thank you

I booked an appointment for my son for contact lens trail on 10 May a week ago at 9am. When I arrived the shop the staff there told me I cannot book through online but must call them to book so they don’t have the manpower to show my son to use it. I puzzled as we did the same thing through online booking before. He said just because I was lucky last time. I asked you did not told me I must call to book it, he insisted he had and the other lady in the shop also said there is no contact lens in the store can let my son to try. I was seriously disappointed as this was already my third time to come to the shop for the same purpose however last time, they said we were late for 10 min so they won’t serve us,
I want to question this company if the online booking system can’t serve that purpose why it exists? For what?


Also, I doubt the attitude of the staffs were not for the benefit to customer nor to the company as well. I will never come to this company again

Easy to buy and price is reasonable

I purchased the temp cover by choosing a wrong date then I email to ask if it can be change to another date. The customer service Kate said can refund fully to me, that s great !

I got torn my acl ligament at my left knee. I called saga wanting to see consultant. Saga replied to me I need a referral from GP. However, I cannot make an appointment from GP as they said they can't help in this case. I called Saga, and they arranged a private GP for me and after consulted the private GP arranged by Saga, the GP issue a referral letter to Saga and verified I had the need to see the consultant. However, Saga then replied to me that private GP is not accepted and I need the referral letter from NHS GP.

I went to A and E in hospital, a physiotherapist exam me and concluded also I had a ACL ligament torn and X ray results shown bone is fine. Then I request my NHS GP to give me a referral letter, however, after more than 1 week, they still can't give me the letter and said they have no time frame to do it.
My complaint is, if private GP referral letter is not accepted, why Saga arranged for me and waste my time?

Does policy mention private GP not accepted? Is Saga responsible for my delayed treatment? Or Saga just want to put hurdle to a injured patient like me?

I would like to complain about dishonesty of the staff to me. I show my interest to buy a used mini today. A staff then called me in the afternoon urged me to put deposit to reserve the car and said it is total refundable. Then I paid 99£ for deposit for the car.

Then I ask him to call me again after work. He called me ar 5:30pm with video showing how to finance the car. He urged me to make decisions and I said I need to calculate my own to check if it is ok. I ask him to send me black and white but he refused. I can just cap screen when he show me the calculations
However when I have a second look to it’s value, the price of the car have been mark up 1562£ from the original price at the moment when I made the deposit. It was originally at 11096£ , but the new price shown was at 12658£.
I complaint to the company and the regional manager replied that the price difference is due to a protection plan added on top, it is crazy for adding a 1500£ protection plan added without consent from me.
It seems he think I am idiot, and I wonder if it is the company policy to cheat like that. can’t believe it is from such big dealership.