Vision Express Reviews 

I was treated with respect. Every staff member was friendly even the service was the best 👌. Every stage of the process was organised and well done.

Very professional and helpful and excellent

The staff are always friendly and helpful have been back a couple of times this year and they have been excellent helping me with my problems. Even booked my son in here for his next eye test 👍🏼

Excellent service throughout visit. Friendly competent staff. No pressure, just helpful advice so ended up with exactly what I needed and wanted.

Have used vision express for a few years now and have always been happy with the customer service always helpful and polite

From the moment I made the appointment to being checked through the various stages I was treated with dignity and respect at the Vision Express branch in Tesco Goodmayes.
They spend the time required to answer questions and and have the patience to listen to your concerns.Very efficient team at this branch.

Eleanor was extremely helpful and went through everything I needed to know about my prescription.

both contact lens check and eye test were both carried out by really nice people. very clear in everything, very helpful and lovely people overall.

I popped into Vision Express in Clapham today to have my glasses adjusted. The young lady who attended to my request was extremely helpful and went above and beyond to make sure my glasses were adjusted. Thank you so much. Wonderful customer service

Great customer service. Very concise but full of information. Efficient as ever

Huge thanks to Anjur (apologies if I’ve misspelled) in the Gillingham Tesco branch.

I was told I needed a contact lens aftercare check as the reason for my contact lens being stopped for delivery. Turned out I also needed an eye test but the person who booked me in never told me that.

Anjur explained the issue, and completed the eye care check. She also kindly gave me some lenses as a gesture of goodwill to tide me over until my delivery (which is in a few days) and made sure the delivery would still happen. I’ve got to go back for the eye test within 2 weeks but I really appreciated her help and resolution.

The eye check up was excellent and having discovered I needed new lenses I spoke with Rob, in the shop, who was wonderfully helpful - he was able to explain what sort of frame size and shape could work well with a thicker lens. He was really patient and kind. A real asset to the Vision Express brand

Customer service was outstanding! Everyone i dealt with went out there way to help, explained everything very clearly very helpful thank u

Vision Express always provide an excellent service and great advice for my eye care. I wouldn't go anywhere else.

had appointment got there 15mins early got checked in told to wait you will be called to get scan and eye test
sitting there wating to be called 1 customer before me while waiting on the ground floor you can see all the staff what they doing .
staff on scan you could see her with another colleague talking and giggling for good half hour wile I'm sitting there when I asked her my appointment his 1515 I been waiting our half hour now.
she says we running late it will be another half hour more wait scan takes 10mins then your eye test.
I said you could have done the scan 20mins ago instead you made us wait while you were talking with your colleague and giggling.
very bad customer service rude staff not helpful would never go back there.

I was given expert care and advice by Sarah. The price was very satisfactory and I am pleased I walked into the store to be so well looked after.

Extremely polite. Very helpful and informative.

Staffs are Friendly and Professional

I went in with a problem,got an appoitment the same day. Optician friendly and thural.That is why I use Vision Express for years.