Martyn Billings

The process to list my car for sale was relatively easy to complete and sold for a reasonable price. Communication with the car dealer who purchased the car wasn’t brilliant though. Car was collected as arranged, I was expecting a thorough vehicle check but was very limited and money transferred straight away so payment very quickly made.

Assistant was very helpful, friendly and informative and gave all information I needed

Took a little while to arrive - seem okay but a little on large side

Laura was very helpful in the process, thank you for your time and help

Nice to get some refund for electricity used - would be nice to have same with gas too

Great service regarding supply of blades at a reasonable price and free new handle, very pleased!

Marti Pellow was great!
Change of seating not good, was confusing as kept getting emails saying seating changed and it hadn’t changed again. We were told we had been allocated seats in a similar location to originally purchased ( top tier) but then found we were on ground floor near back with no view. Luckily we asked staff if any spare seats higher upstairs and got relocated to spare seats so not sure why we got missed-reallocated to ground floor when other more similar seats were available anyway ….
The concert programme was extortionate at £25!!!!!! So did not purchase, never been more than £10 at other concerts.

Read, Roper Read chosen from Zoopla due to competitive price but mainly speed of service / completion boasted quicker than market average which turned out to much, much longer. Changed to LPL and then had to upload info / ID etc via Armalytix which proved difficult, then had to register for Hoowla system to get updates, which was not also a good system. Slow to get started, conveyancer changed early on then new one was off work but no communication to confirm/explain and nothing seemed to be happening unless I chased up. I made a complaint which wasn’t properly acknowledged or resolved. There were errors on contract / completion docs with sale price showing £5k less than agreed sale price, incorrect higher fee for estate agent fees and no Zoopla discount that should have been included - too many errors for “professionals”. I copied in the head of property director but had no response from him …. Delays and lack of action early cost me dearly in continuing property fees, which was pointed out to LPL but didn’t seem to have my best interests forefront and things only seemed to happen when I chased up for it. Total completion time was more than 9 months in the end - not acceptable in this digital age. Avoid!

Good speedy friendly service from staff again

Timely and helpful friendly service from the guys for MOT with swift action to help remedy the failure - thank you

Jasmine was very helpful and friendly with it - very good experience

Looks like nice wine but yet to try but good price offer

All went well with car service, usual good customer service and info provided

All good no problems

Good introduction to house and garden and facilities from staff. Lovely well kept gardens