Hols

Recently joined metabetting and really impressed with these guys so far. The verification is really easy to do and is before you can deposit which is refreshing as bookies are sometimes happy to take your money but take you through the mill to withdraw it. Plenty of markets and really easy to navigate. Bonus is reasonable, but what has impressed me massively is the speed of response. Live chat was immediate and incredibly helpful without the need to give them all of your details again but withdrawals are instant. Withdrew on a Sunday morning and it was with me within 30 mins. Never experienced that even with the top bookies. Keep it up guys and you’ll do really well with this level of customer service…

Horrible experience with this company. Ordered kitchen a few years ago for delivery and installation by a local fitter. Around 95 percent was delivered, and then it was like pulling teeth to get them to send the rest, to the point where I was communicating directly with their supplier to push it along who was closer to home. One large cupboard was without a side panel for a month in a new kitchen which wasn’t the look we were after. Anyway being mindful of fact that the staff needed to take holidays and weren’t around for xyz reasons (seemed to be a summer job for them) I was asking for things nicely to prevent them totally losing interest as I needed the extras and I was soon realising they were a unprofessional outfit and risked having a half finished kitchen. Eventually got the kitchen fitted and everything was ok to an extent until the laminate started peeling away from most of the cupboards to the point where the wood was exposed and any residue was being absorbed. So I approached them again about this in the hope they had had a customer service brain transplant, but I was out of luck….wear and tear and water damage they said. Ok so moderate use over a 4 or 5 year period and wiping with a cloth is too much for their cupboards. Maybe I should have left them in the packaging to avoid wear and tear! 10 year guarantee means nothing at all clearly. Around a 7k lost for a kitchen that looks worse than the one it replaced that was 25 years old, a lot of inconvenience, a lot of chasing and all around poor service. Wished I’d gone with Howdens at a fraction of the price. Anyway what goes around comes around. Good luck.

Guys. Don’t review the accommodation on here. That praise is for the owner not the website they advertise it from. It’s like giving Tesco credit for Gordon’s Gin. It’s skewing reality with Sykes. They are a terrible company to deal with when things go wrong in my experience and hundreds of others when you check their 1 and 2 star feedback. No common sense applied, just a set of unclear rules.

Good service in general from Admiral. Usually competitive with renewals which is refreshing but they can still sharpen their pencil a bit when you find a more competitive quote. Overall they seem to get that retaining custom is more valuable than winning custom. It’s a no brainer that’s lost on some companies. Fortunately there is one insurance company that gets it.

Nice quality shirts. Purchased quite a few shirts in the same large slim fit size which I immediately thought were a little bit too big, but thought they would shrink slightly in the wash which they usually do. But these are of course good quality and therefore haven’t. But happy overall as their fit indicator tool can’t get its recommendations right for every customer and they are very nice casual / work shirts. Will buy from them again but this time maybe in a regular medium :).

Fast, efficient, no fuss and good quality items. Returns process simple and accommodating. British company with an American customer is why we exist and is therefore always right attitude. Winning formula. Keep up the good work.

Where do I start. Took my car in with a yellow oil indicator warning light. £601 later, including a new oil indicator and fittings and a service and oil change all of which I didn’t need…multiple other visits and diagnostics tests, bravado super confident sales person…sorry technicians…patter that convinced me each visit would resolve the issue…and there’s this little thing…you know that thing that you check when your tv loses power, what’s it called…a fuse or something. Yeh it was a blown fuse under the bonnet, 3 screws and £1 fuse later…reluctantly from Halfords store :)…hey presto it’s fixed. Apparently they don’t check fuses. No of course you don’t they cost a £1, you prefer to rip people off first. Be warned and check your own fuses, as Halfords engineers or diagnostics technology won’t. Customer service was atrocious. How they failed to compensate and admit any error was totally beyond me. They also refitted my exhaust which was apparently loose and basically destroyed the rear lower spoiler as it was so close to the under side of the car it melted the plastic. So you can actually add another £300 to that. Again not interested in what I had to say on the phone or via email. This was the Durham branch. Others may be ok but wouldn’t count on it. Customer service is of course national so they practice what they preach at least which is 0 customer service in branch and centrally. Tbf the stores staff are usually pretty helpful…maybe they are under different management, or maybe you can’t have the wool pulled over your eyes when you can see what you are paying for. Either way neither will be getting any more £ from me, so you lose in the end. Genius policy guys. Even an apology would have meant something.

Honestly do not have a clue what people are going on about or what they are comparing to when they write about Amazon customer service being poor. Must have purchased thousands of items from them, next day delivery, generally good quality and if it wasn’t it was priced low anyway or from one of their affiliated suppliers, which they can’t control fully, it’s impossible. The main thing is every single item I’ve returned over the years has been refunded straight away, no questions asked, even food products. No quibbles like virtually every other supplier who I have had the misfortune of dealing with. They lose Amazon win. 100 percent the best in the business and their revenues prove it. Argos was 10 times the size of Amazon just over a decade ago. Who is laughing now? Great business.

Purchased a Bodymax spinning bike. Good value for money for the £220 paid but only downside is the seat is very uncomfortable.

Purchased a 2.6m rectangular swimming pool through Amazon. Cant fault it. Easy to put together. Kids love it.

Two experiences with Sykes. By far the worst was last months where I was forced to isolate due to a Covid notification 4 days before my week long holiday was about to start and they refused to refund or provide any sort of credit note. They also wouldnt readvertise the holiday despite contacting the owner who said he would be more than happy to take the risk that it would be occupied given the lack of holidays during the hottest week of the year. Also took out their recommended Tower Gate insurance, which despite being twice the price of most other insurance policies that cover all Covid related issues, they wouldn’t pay out either. Both Customer Services, when you could reach them which took hours in some cases, refused to help or escalate the issue. I felt like I was talking to a brick wall. The owner even contacted me to see whether he could help and even rang them on my behalf. No budging. They have their principles you know! Don’t expect them to list what they are though. No direct reference to isolation being exempt from their refund policy, unless you knew about it beforehand but unfortunately I’ve lost my crystal ball that lets me see 5 months in the future to find out whether I’ll need to isolate. My fault clearly….Over £1000 for nothing. The other experience was also during the last 12 months when we paid £950 for a week holiday on the outskirts of the Lake District and later found out the owner received £350 for his troubles. He was absolutely fizzing, saying he was sick of them ripping him off and I’m not surprised. Disgusting attitude towards its CUSTOMERS and its providers. Needless to say I won’t use them or any of their affiliate companies again. Presumably that’s the reason why they have so many affiliated companies as brand loyalty means nothing to them.