Bought via M&S website, 4 for £149. Nothing special about these shirts that are made in Vietnam. Plenty of spin about the company heritage, ignore it! Of the four purchased, one absolutely reeked of a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wow what incredible service we received today from “Angelique” in the Cardiff store, St David’s Centre. She was exceptional and provided a superb service whilst we were choosing a suit, shirts, tie an... See more
Company replied
Absolutely brilliant shirts. I’ve bought several from Charles Tyrwhitt and have been really impressed with the quality, fit and overall finish. They look smart, feel comfortable and wash extremely... See more
Company replied
I ordered several long sleeved linen shirts for my husband from Charles Tyrwhitt and he loved the colours, quality and fit. I got him a lovely bright blue one, an airforce blue one and a lilac one -... See more
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Answered by reviewers
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Probably the best customer service…
Probably the best customer service experience I have experienced this year. Went above and beyond to remedy my issue. Love their shirts and can't wait to wear my newest.
26 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have found our service to be the best you have experienced this year and that you love our shirts. We aim to maintain these expectations for many seasons and hope you will enjoy your new shirt once received.
What an amazing company.
What an amazing company.
It is very rare to find a company whose products are superb at great prices and whose after sales service is outstanding.
Item delivered to the wrong address (not their fault!), a chat to a real person on the live chat, issue resolved.
Amazing quality products. Mind blowing service. What more do you want?
5 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are thrilled that you have found our products to be of an amazing quality and that our service has blown your mind when required through our live chat service. We aim to maintain these high expectations for many seasons to come!
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are pleased that you have found our customer service to be swift and responsive when needed and hope that you will continue enjoying our garments for many seasons to come!
Great Quality and Service
Been shopping here for years. Great knowledgeable staff. Lovely quality clothes. Good variety of styles and sizes.
4 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to post your review and share your recent experience with us.
We’re incredibly grateful for your continued support over the years and are pleased to hear that you’ve found our colleagues to be knowledgeable and that our products continue to meet your expectations for both quality and variety.
Providing excellent products and service remains a priority at Charles Tyrwhitt, and your kind feedback is a wonderful encouragement to our teams.
We very much hope to have the pleasure of welcoming you back again soon.
Great quality shirts
Great quality shirts! Also the time I needed some help from customer support they were very helpful and quick.
3 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are thrilled that you have enjoyed the quality of our shirts and that you have found our customer service to be helpful and quick when support is required.
We aim to maintain these high expectations for many seasons to come!
Non Delivery
I ordered a tie, which got dispatched a couple of days later. When I went to track it a few after then, it was still showing as label created only. So I went on their website site & went on the web chat. This was the best web chat I’ve seen. It was done with AI & it was actually helping & answered all of my questions.
When it escalated my question, it put me through to an agent to help further. She apologised that it hadn’t been delivered & as I needed the tie for a wedding coming up, she re-ordered it & done it as express delivery for the next day. This was great customer service & would use them again, also recommend them to other people.
3 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share your experience. I’m sorry to hear that the tie was missing from your initial order and that it now appears to have been lost in transit.
We really appreciate you getting in touch with our team straight away, and it’s wonderful to know that your enquiry was dealt with swiftly and effectively, ensuring that your chosen item arrived in time for such an important wedding event.
Your kind words and recommendation mean a great deal to us, and we’re delighted that we were able to help. We very much look forward to welcoming you back to Charles Tyrwhitt again soon.
Reply from Charles Tyrwhitt
Thank you for taking the time to share your feedback following your recent contact with Charles Tyrwhitt.
We really appreciate your kind words and are delighted to hear that you are happy with the quality of our products and have found our service to be honest and reliable.
Your feedback is invaluable to us and helps us continue our commitment to delivering an exceptional customer experience.
We hope to have the pleasure of welcoming you back again soon.
Horrible customer service by David…
Horrible customer service by David Swotts. Have a "security check" to order a shirt which is ridiculous. The person on the phone was passive aggressive and had an attitude.
3 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Dihan and thank you for taking the time to share your feedback with us today. Of course, we're truly sorry for the issue surrounding payment and the security check on your order, which we appreciate is not ideal and certainly isn't a great first impression.
We do take customer security very seriously, and checks like these are required from time-to-time. 99% of the time it only impacts a first-time customer order when our Accounts Team can't verify all the details using the tools at their disposal. Once it has been completed one time, it won't be required again.
We very much apologise that your call with our colleague was not the friendly and positive experience it should have been, which is hugely disappointing. Thank you for letting us know however, and we'll review that call. Our Training Team will pass along any feedback and provide coaching to the colleague to handle any similar situations better in the future.
We appreciate you completing the checks with us and your order is now processing. As a goodwill gesture, we'll be refunding the delivery costs on the order after it has been dispatched, and the £19.95 will be returned to your card in around 7-10 days.
Best wishes
Charles Tyrwhitt
Charles Tyrwhitt Belfast store - excellent experience
I went into the Charles Tyrwhitt store in Belfast for the first time yesterday and bought shirts. Rhys & Grace were excellent - wonderful customer service from start to finish. Highly recommended. Many thanks!
2 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for getting in touch and for taking the time to let us know about your recent experience at our Belfast store.
Feedback like yours means a great deal to us, and we truly appreciate you bringing it to our attention. It's wonderful to hear that Rhys & Grace made such a positive impression and looked after you so well.
I've passed along your wonderful comments to Rhys, Grace, and the store management team, and I'm sure they'll be thrilled to hear your feedback.
Thank you again for your message. We look forward to welcoming you back on your next visit.
Legit custom shirts for under $50…
Legit custom shirts for under $50 dollars. High quality fabrics, buttons and sewing. Returns were no problem. Can't say enough good things. Very happy.
20 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi David and thanks so much for the great feedback! We're over the moon that you have rated us so highly for the quality and value of our shirts. It's always fantastic to see customers enjoying the items they have purchased from us.
Your feedback on both the products and the service surrounding the return means a huge amount to us, and we're glad you had such a positive all-round experience.
Best wishes
Charles Tyrwhitt
The service was quick and courteous.
The service was quick and courteous.
I will recommend this company to all my friends.
1 September 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you very much for taking the time to share your review.
We are delighted to hear that your enquiry was handled and resolved promptly and effectively. We truly appreciate you recommending Charles Tyrwhitt to your friends and are very pleased to have earned your confidence.
We look forward to welcoming you again and hope to have the opportunity to serve you again very soon.
Unbelievably prompt
Unbelievably prompt, courteous, and effective response to a change I required in my order. This is not to mention the exellence of the shirts I've ordered in the past.
31 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much Stanley, for the great feedback! We're thrilled that we were able to provide such excellent service, making the requested change to your order.
We couldn't be happier that you have rated both our service and the quality of our shirts so highly, and really appreciate you taking the time to share that with us today.
Best wishes
Charles Tyrwhitt
Great quality shirts
Great quality shirts, excellent deal, and super fast delivery!
Review:
I managed to get a fantastic deal on a few Charles Tyrwhitt shirts. The quality is top notch, and the delivery arrived much faster than anticipated. Extremely satisfied with my purchase and will definitely order again!
14 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Bert and thanks so much for the amazing feedback! We're absolutely thrilled to see that you have rated all aspects of your purchase so highly - from the quality of the shirts, the value and the quick delivery.
We're always thrilled whenever we see customer's having such positive experiences with us, and it's always a joy to read such feedback.
We're delighted to have you with us as a customer, and hope that will continue for a long time to come.
Best wishes
Charles Tyrwhitt
Never will use this company like first…
Never will use this company like first time and last time. They take money from you only to say they don’t debt it. Only to find you get charged! Spoke to the worst agent Milan again refused to write me a email while on the phone having our conversation because of call handling time. When I have been given wrong information before. This company honestly can’t believe it. They will debt your money and won’t refund you and say don’t have the money.
28 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Dewan and thank you for sharing your experience with us today. Of course, we're truly sorry that something has clearly gone awry for you, and that's never what we want to see for a customer. We're dedicated to providing exceptional service here at Charles Tyrwhitt, and always keen to review whenever this doesn't happen.
We don't, unfortunately, have a huge amount to go on as to the specifics of your case (order number etc.), so will be requesting some additional details from you privately. Once we have these, we should then be better placed to see what's what, and to ensure proper feedback is given to the colleague in question.
We hope to be able to restore your confidence in us and to win back your trust.
Best wishes
Charles Tyrwhitt
I am usually one to groan. . .
I am usually one to groan when I see a foreign-sounding name popping up on a customer service inquiry. Not sure how Tyrwhitt trained their agents to be helpful and not give up when the customer can't answer questions like "what is your fifteen-digit order number?" Most pleasant conversation with a helpful chap who made sure I did not duplicate my order by mistake. thanks.
30 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Hi Michael and thank you for sharing your feedback with us today! It's great to know that our friendly colleague was able to help with your query, being patient and supportive throughout.
Our team really do try their utmost to provide the best possible service, and we take pride in having a very friendly and helpful team.
Thanks again for taking the time to leave your feedback today.
Best wishes
Charles Tyrwhitt
World Class customer service.
World Class customer service. Good selection of merchandise. merchandise. Ordered from Tyrwhitt for family.
25 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that youhave found our customer service to be of a world class standard when needed and that there was a wide selection of garments suitable for your family. We hope these will be enjoyed once received and look forward to serving you again soon.
Exceptional Service
I had ordered four shirts. There was a mess up and only three shirts of the wrong size were sent. I contacted the online chat agent and they were extremely helpful in resolving the matter. Things will always go wrong. It is what the company does to set it right that matters and this was really good service
29 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your wonderful comments following your recent experience.
While we regret that the mistake occurred initially, we’re delighted to hear that it was resolved promptly and that you received excellent customer service.
We appreciate your understanding and are grateful that you took the time to share your feedback. We hope to see you shopping with us again soon.
I had an excellent experience with…
I had an excellent experience with Judith in the London Bridge store. She really went above and beyond to find the perfect shirt for me for a wedding. She really knew the product and showed such wonderful care in my experience. She was really the highlight of my day. Thank you Judith for your incredible service.
28 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you so much for your thoughtful feedback. We’re absolutely delighted to hear that Judith made such a positive impression and was able to help you find the perfect shirt for the wedding.
Your kind words are greatly appreciated and will be shared with Judith and the team at our Tooley Street store. I’m sure they’ll be delighted to read your wonderful comments.
We look forward to welcoming you back again soon.
Got the help I needed fast and easy
28 August 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to post your review and for contacting our Customer Services team regarding your enquiry.
We’re pleased to hear that you received the assistance you needed promptly and efficiently.
Your feedback is greatly appreciated, and we hope to see you shopping with us again soon.
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