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Fitshop UK Reviews 

12,477
•
TrustScore 4.5 out of 5

4.6

Fitness Equipment Store
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Review summary

Created with AI, based on recent reviews

Considering 1,301 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff who take the time to offer helpful advice and ensure shoppers find the right fitness gear. Buyers appreciate the smooth overall process, noting that the team is extremely supportive without applying any sales pressure during store visits. Some people were dissatisfied with occasional delivery delays and problems caused by external courier companies handling their packages. A few reviewers also experienced frustrating challenges when attempting to arrange product returns or chase up pending refunds. These shipping and return obstacles impacted a small group of buyers despite the general satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive product knowledge... See more

Product

Users describe positive interactions with product, highlighting top-notch quality and fantastic design.... See more

Service

Consumers find service to be positive, highlighting exceptional support and professional guidance from the... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, friendly, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called Fitshop about an issue with my Selectabell weights. Nathan in Customer Service was friendly, patient and helpful. He identified the issue, sought more expert help from his colleagues - witho... See more

Company replied

Rated 5 out of 5 stars

I had a call and some emails with Erin from the Glasgow store, she was extremely helpful and knowledgable! She helped delay my dispatch date to suit my required dates and informed me of current offers... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... See more

Company replied

Rated 5 out of 5 stars

Very enjoyable! We would thoroughly recommend a visit to the store. Zen, the manager, is a very personable, knowledgeable chap, for whom nothing was too much trouble. He went to great lengths to advis... See more

Company replied

Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Indoor Cycling
  4. Sporting Goods Store
  5. Table Tennis Supply Store

About Fitshop UK

Written by the company

Fitshop Logo

WE LIVE FITNESS

At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.

As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.

Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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Replied to 87% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(12,477)

1,289 reviews in the last 12 months

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Rated 5 out of 5 stars

Leeds Fitshop excellent in helping me choose a treadmill

It was great to visit the Leeds Fitshop this weekend. As a former long-distance runner turned triathlete, I was looking for a treadmill that could handle faster running, with a stable and generously sized deck, good top speed and incline, as well as strong electronic integration and connectivity.

Zen was excellent in taking the time to show me the different options in store and letting me properly try the various treadmills, with Leon also providing some helpful additional insight. Dale was equally helpful when it came to discussing the options and completing the purchase with me over the phone.

Overall, a really helpful and knowledgeable team who made it easy to work out which machine best suited what I was looking for. I’m very happy with the Taurus T10.5 Pro and the overall experience with Fitshop Leeds. Would definitely recommend.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Chris and Phil were fab! spoke me through what works best for my needs, v happy with my purchase. Thanks 10/10

5 September 2026
Unprompted review

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