Manuela Rubio Gomes

UPDATE: Canceled. Great concept ruined by reckless delivery.


For the second time, Evri has ignored clear "Do Not Leave Parcels" signage and abandoned my box in a high-theft area. This happened despite me updating my delivery notes hours beforehand to confirm I was home and waiting.

The driver didn’t knock. They didn’t use the Ring doorbell. They just dumped the box in an unsafe location and left. If HelloFresh thinks this counts as a driver using "best judgment," they are mistaken.

I know I’m just one customer in a million to them, but I refuse to pay for a service that refuses to follow basic safety requests.

Bottom line: Good idea, poorly executed.


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One of the main reasons I chose HelloFresh over other similar services is the option for three (3) portions. Most competitors only offer two or four, which simply doesn’t work for my household, so this already puts HelloFresh ahead by recognising different family sizes.

The range of meals included in the base price could be better. Many recipes come with an additional charge, so if you’re trying to stick to a budget, you may find yourself repeating meals more often than you’d like.
It would also be great to have more flexible delivery options, such as every other week or a longer interval than weekly. At the moment, I’ve had to manually skip weeks when I don’t want a box.

One area I’m still reserving judgement on is the delivery service. In my building, couriers often leave parcels in an unsafe ground-floor area, despite clear signage stating it is not secure. I’ve previously cancelled another food box subscription because of repeated delivery issues like this.
So far, HelloFresh has only had one incident, and customer support assured me it wouldn’t happen again — so I’m cautiously optimistic. While this doesn’t relate directly to the food itself, delivery is a crucial part of the overall customer experience, and it’s something many companies (especially those using Evri) tend to overlook.

Overall, I’m happy with my subscription so far and have been enjoying cooking some genuinely good meals.

I recently purchased two expensive photo albums from CEWE, expecting a premium service to match the price compared to other providers. Unfortunately, the experience has been incredibly disappointing due to both the delivery and the shocking customer service follow-up.

My parcel was abandoned by the courier in a communal area well-known for being unsafe. This location is frequently targeted for theft, and there is clear signage explicitly stating that parcels should not be left there. Despite this, the courier ignored the warnings and dumped the package regardless.

When I raised this serious security issue with CEWE customer service, I was dealt with by a representative named Jack Murley. Instead of acknowledging the courier's negligence, I was essentially told I was wrong about my own building.
Jack provided a "proof of delivery" photo that had been strategically taken to crop out the warning signs and the unsafe nature of the location—context that would have been clearly visible just to the left of the person taking the photo.

To be told that a known unsafe location is "safe" based on a misleading photo is insulting. I do not appreciate being gaslit or treated as a liar when raising a legitimate concern about the security of expensive goods.

Because of this refusal to accept accountability and the poor attitude from support, this will be my first and last order with CEWE.

Amandeep has magic hands! I loved her service and how careful she was! I recommend

I was offered the free membership while in the shop and accepted. Was unable to cancel after the trial expired, now I’m due to pay another annuity and cannot reach out to anyone to cancel it!
Their system don’t recognise my email (despite being constantly bombarded with marketing emails) no one answer the phone, there isn’t an email…
It has to be a scam!

One of my most significant regrets is having purchased a flat from Taylor Wimpey. I made the acquisition in the summer of 2020 amid the lockdowns, making it impossible for me to personally inspect the building. My decision relied solely on promotional documents, information provided by the sales team, and observations of a neighboring building that had recently been completed.

Now, three years later, it's apparent that Taylor Wimpey used subpar and inexpensive materials for the communal areas. The entrance, for instance, is adorned with a carpet that is easily stained and of poor quality—unfit for a building with over 50 flats. Consequently, the entrance has become unsightly, marred by numerous stains. Moreover, even the most basic of decorations, commonplace in other buildings in the area, were neglected by Taylor Wimpey.

The installation of the main door was executed without consideration for the prevailing wind conditions, resulting in the door breaking on a monthly basis. The culmination of this issue occurred last Christmas when the main door completely collapsed, leaving the building insecure for over 10 days.

Furthermore, the children's toys that were initially installed have never functioned properly. They were faulty from the outset, and despite numerous complaints, Taylor Wimpey refuses to acknowledge any responsibility for their malfunctioning state. This lack of accountability has only added to the list of disappointments and frustrations associated with my purchase from Taylor Wimpey.

Edit following TW response: this issue was brought up to TW several times, in December 2022 Richard McKelvey replied to my last complaint by saying 1) it’s just maintenance issue 2) we will reply for items that aren’t under item 1 in 7 days.
It’s been one year and nothing was fixed nor reply sent.

Parcel never arrived! Where is my parcel?
Update 2: I’ve open this complaint and an internal case with Yodel on the day after I could not find my order, still, Yodel’s feedback: “Having followed up on the investigation conducted by our service centre team, we have received feedback which advised they are unable to provide any conclusive feedback. Due to the time that elapsed since this was raised”


Update: email sent, the original false claim was that my parcel was left with my neighbours.
1. My neighbours are away
2. My ring camera can capture my neighbours doors, nothing
3. I was home at the supposed delivery time (my neighbours weren’t)

Following sending this information Yodel claimed it was a mis-classification that the parcel was instead left with the concierge but…
1. There is no concierge 🤷🏻‍♀️
Waiting….

If you don’t have Brazilian Card, avoid!!

I’ve booked my trip to Recife using their page but as I needed to change the date of the trip, I used their system to request the change and pay the fee but their system did not recognise any of the 5 UK cards I’ve tried.
Open the customer service chat and after over 1.5 hours trying to explain what I’ve needed the CX simply told me to either call their Brazilian number or open a complaint.

I’m still lost on what to do to change my flight!

Abandon parcels
Yodel always leave my parcels in an unsafe area. There are signs saying it’s not a safe area but delivery person constantly ignore instructions.
The day before this delivery, 3 parcels (left in the same area) were stolen it’s just a matter of time until one of mine gets stolen too due to Yodel bad service.

A M A Z I N G!
I took my nieces and nephews to watch The Tempest and it was a magical day!
They are still singing and dancing the Caleban song!
I recommend to any kid! Even if under 6.
The actors are brilliant!
Please do not miss the opportunity to experience this magic on stage!

Driver left parcel in an unsafe place.
Despite the signs on the wall, drivers keep leaving parcels on the unsafe ground entrance.

Zara Home REALLY needs to train its staff on how to talk to people. On Saturday, I had the most abusive manager ever talk to me!
I've bought 2 towels at the Richmond shop (as background info: this was my 4th towel kit from Zara). As always, I got home, googled the instructions, and washed as per requirements—even washing in cold water when the instructions said 40 degrees. My machine got completely covered in fur (I had to open my machine, clean the filter, and buy products to ensure my machine would not be broken from this), and the towels got all stained.
I've tried to ask for a refund or return online, but somehow their online Customer Service always seems to disconnect minutes after I've explained the issue.
Then Saturday I went to the shop again, explained the problem, and the snarky manager's reply was: I'm sure you washed it wrong in a temperature over 40 (quick note: when I explained the issue, I did clarify that I washed in cold water, so he basically claimed I lied).
After repeating, I've washed in cold water, he insisted that I was wrong and that he would not allow the refund but that he would ask his colleague.
When the colleague came nicely and talked to me, asking questions about the issue, I turned to this male person and told him: "Listen to your manager to learn the correct way to talk to people.
He arrogantly came back, saying, I'm a manager too; I don't need to learn anything.

It was the most abuse I've even had in a shop. He was arrogant, combative, and implied I was lying.

horrible, horrible, horrible experience!

I would love to know which shop he is the manager of (as he claimed he was not the manager of the Richmond shop) so I can avoid it for the rest of my life.

Last year I’ve decided to change one of the bedroom’s wardrobe and Hammonds had a sale.
I’m not going to say their are the cheapest neither the quickest option in town but I’m extremely happy with the whole process and the results.
They set a process for the installation, are transparent in what needs to be done prior to the installation and the after installation care was good.
The wardrobe was installed almost 6 months ago and it remains solid and not even had the expected cracks they said it could happen due to the building being new (which they offer, in case it happens, to come and fix)

Yodel’s drivers keep ignoring the delivery request and abandoning my parcels in an unsafe place.

They used to be good…
I used Gousto during the pandemic and even when they had shortage of goods the Customer Service used to support their customers. I’ve stopped for a year and just restarted my subscription and it’s a nightmare.
My first box was left in an unsafe place and missing 2 dishes.
When I’ve asked for the refund they claimed to have given me £10 credit (yes the credit came but I was charged back 3 says later!) When I chat with the CS for the second time, the attendance was even worse. Tried to ask for the refund on Twitter, same result (but this time they’ve claimed given me £20 credit.. - never happened)
It’s a mess now, until they fix their customer support I don’t think it’s worth it.

No-show and patronising staff.
I wanted to create an office/reading nook as my new job will be 100% remote so following receiving the booklet and finding some designs I liked, I requested a home visit quote for a Friday - the only day I have more flexibility in my schedule.
On Thursday I had a call from the designer saying he would be at my place soon, but I told him the visit was booked for Friday. All good, he said, there was a mistake in the booking but that he would be at my place on the next day. Then I got a extremely condescending voice message saying "you thought your appointment was tomorrow but I've managed to, schedule you for tomorrow" I call them back to clarify: I didn't think my appointment was on Friday, this was the day I booked as I never book personal appointments on Thursday. The reception of the call was even worse, with the same women who left the voice message insisting on the "you thought it was on Friday". I've decided to let this fly and move forward, confirmed the appointment on Friday. I even got a call a few hours later to confirm the appointment on Friday.
On Friday, surprise: no-show!

I’ve used Uber Eats several times but I’ve realised if you have any issues with any restaurant you are on your own.
A few months ago I’ve ordered tapas when I had friends over, more than £80.. the delivery took more than 1.5 hours, food arrived cold and soggy. Contacted Uber eats for some compensation, nothing!
Tonight the same happened, but as I’ve tried to resolve this with the restaurant it got worse.. the restaurant named Choja Sushi was rude, swearing and shouting at me, using threatening words and they hand up on me.
Again, Uber Eats don’t even reply to the online chat. I don’t have the food (and now, even if they manage to send the food, I don’t trust the safety of what they cook) and no money.. Over £40..
What a scam!

I’ve booked afternoon tea with another 4 friends at The Ritz. The location is amazing, chandeliers and paintings, perfect scenario for an afternoon tea. But I must confess I was quite disappointed with the service.
As we arrived we informed one of the friends was running 15 mins late due to an invisible disability but that we had her tea order.
We were sat on the table and the 15 mins passed by and no one came to attend us. I had to head to reception again and ask for a waiter and the excuse was “we thought you were waiting for the last friend”. The waiter came at the same time the last friend arrived.
The food does taste really good.
We finished the first set of sandwiches and sweets and started, again, the waiving game to call a waiter attention.
We had to wait more than 20 mins and when we finally caught someone’s attention and started to order another 2 waiters came and nervously start telling us we would have to leave in 10 mins. We had to insist to bring us more sandwich and sweets.
Exactly 10 mins later, they came with the bill and the card machine.
Don’t get me wrong, they were all polite but extremely bad organised with the time. It was the first time I’ve left an afternoon tea wanting more food… I think I’ll stick with Fortum and Mason..

I've ordered food using Uber Eats app for a gathering with friends I was having at my place. The food arrived more than 45 minutes late, extremely cold and the packages were leaking all over each others. On top of that, the restaurant made a mistake and send wrong products. (Needless to say, I had to rush to the supermarket buy and cook food for my guests...)
The problem is that Uber Eats don't take any responsibility over this horrible experience. They simply say "thanks for the feedback, please rate your order"
We paid Uber Eats almost 90 Pounds for a food that it was uneatable and they just shrug their shoulders when we complaint about it.

Yodel’s couriers keep leaving parcels in an area that’s unsafe.
The neighbours have posted a clear sign stating and asking couriers not to leave parcels there but yodel’s staff keep leaving them unsafe.

I've had bad experiences with vouchers for afternoon teas (talking about you Harrods...) but when I arrived at Fortum and Mason with the Virgin Voucher I was amazed by the perfect experience they offered me.
I highly recommend the experience!