Hammonds Furniture Reviews 

47,732
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 6,944 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff who deliver exceptional workmanship, maintain great attention to detail, and ensure rooms are left spotlessly clean. Consumers are also delighted with the stunning quality of the fitted furniture, noting that the entire project from design to installation runs smoothly. However, some people mentioned experiencing frustrating delays, product defects, or survey errors that required multiple callbacks and additional visits. A few reviewers noted that dealing with poor communication issues or waiting for long periods for remedial work made the experience stressful.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is extremely friendly, professional,... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and professional staff... See more

Quality

Consumers find quality to be positive, highlighting that the furniture is well made and looks fantastic.... See more

User experience

People report positive experiences with user experience, highlighting that the online portal is easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality products and we’re super happy with the finished media wall and hallway storage. Both are exactly what we wanted. There was some ambiguity following the design visit [about exactly what... See more

Company replied

Rated 5 out of 5 stars

Thoroughly excellent experience. Right from the start. The design consultation was top notch with John. Then the surveyor Lynn came out to double check everything, she was great, very informative and... See more

Company replied

Rated 4 out of 5 stars

The fittings were completed first class by the contractor. The deliveries of the units came earlier than scheduled which wasn’t ideal. You also have to pay a large amount in advance.In addition the co... See more

Company replied

Rated 5 out of 5 stars

Excellent service, we're absolutely delighted with the design process & the installation which was done by Lee Dudley. We were impressed by Lee's workmanship, his friendliness & the way in which he le... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Furniture Store
  4. Home Improvement Store
  5. Office Furniture Store

Written by the company

Our way of working, just like our designs, is completely unique. We’re a family furniture business that loves beautiful design and over the last 90 years we have developed a seamless, end-to-end process for creating your perfect space. Working from our purpose-built workshop in Leicestershire, we personally oversee every stage, taking your vision from the drawing board, through to design and final installation. And because our team takes responsibility for every inch of space, from choosing the raw materials and measuring to crafting every curve, no detail is overlooked.

Hammonds - the fitted furniture company

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

48K reviews

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4.5

All reviews

(47,732)

6,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Office Revamp

We are thrilled with our new home office. From initial designs, surveys, to our dedicated fitters, working with Hammonds to build our office has been a smooth process. Our main fitter, Danny, was vigilant and attentive in his build as well as being kind and committed. Thank you to everyone at Hammonds for their help and expertise.

4 November 2026
Rated 5 out of 5 stars

Delighted with the new furniture. The fitting contractor

The fitting contractor, Ali James, did an excellent job, meticulous and with attention to detail creating a splendid result.
There was a small problem with one draw, which is being dealt with promptly.

Overall, I am extremely pleased with both the design and the furniture which both looks great, and fulfils all the practical requirements which I specified.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Aisha was great

Aisha was great, a thoroughly professional job and a lovely person to deal with. Dealt with all of our concerns and queries.

5 November 2026
Rated 5 out of 5 stars

We have been impressed from the initial…

We have been impressed from the initial visit by Amy, the surveyor Alex, right through to all communications. Today’s fitter Rich has been excellent, very thoughtful with floor protection and a really quiet worker. We hardly knew he was here. Also we found the portal was easy to use which really is a huge relief. Thank you.

5 November 2026
Rated 5 out of 5 stars

We have recently moved.Having had…

We have recently moved.Having had bedroom furniture in our previous home with a good experience we naturally chose Hammonds again. Both times the designers were brilliant and our last fitter Joel was excellent. To the point I tried to book him again but he was booked up.

17 October 2026
Rated 5 out of 5 stars

Recommend

Very pleased with the new wardrobes (second installation) and Chris' work. He was excellent very professional and helpful and the room was left spotless. The surveyor also made the experience smooth because he adjusted some of the design and was very informative. Daisy who came to quote also was very helpful.

30 October 2026
Rated 5 out of 5 stars

Great Experience

The initial design consultation and subsequent sales presentation with Austin were conducted in an exceptionally professional, thorough and helpful manner.

All delivery and installation commitments were met as promised, and our installer, Andrew, did an outstanding job. He was extremely efficient, meticulous and professional throughout the wardrobe installation.

We are absolutely delighted with the finished result and, equally importantly, with the entire experience from start to finish.

We would have no hesitation whatsoever in recommending Hammonds to anyone looking for a bespoke solution, supported by outstanding quality, professionalism and excellent customer service at every stage of the process.

5 November 2026
Rated 5 out of 5 stars

Good work and finished on time.

Good work and finished on time.

3 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We are pleased to hear that you are happy with the quality of our work and that everything was completed according to schedule. Thank you for taking the time to share your positive feedback with us.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Lovely furniture and Darren did a…

Lovely furniture and Darren did a fantastic job very efficient clean and tidy

4 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We're so pleased to hear that you are happy with your lovely new furniture and that our installer completed the work in such an efficient, clean, and tidy manner. Thank you for taking the time to share your wonderful feedback with us.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend, work is amazing!

4 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We are so glad you are pleased with the quality of our craftsmanship. Thank you for taking the time to share your highly positive recommendation.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Second installation by David Crutchley.

Second installation by David Crutchley.
Absolutely superb work. Very pleased, clean and tidy and a true craftsman.

Thank you

4 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We are so pleased to hear that you had another wonderful experience with your second installation. It is fantastic to know that the work was completed to such a high standard, leaving everything clean and tidy. Thank you so much for sharing your lovely feedback.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Extremely happy from start to finish

Extremely happy from start to finish. Everyone from designer and fitter were excellent. Would recommend highly.

4 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We're so pleased to hear that you had such a positive experience from start to finish. It is wonderful to know that both your designer and installer provided excellent service and that you would highly recommend us.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Great service

3 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

Thank you for your review. We're delighted to hear that you received great service and had a positive experience with us.

Kind regards,
The Hammonds Team

Rated 4 out of 5 stars

Have used hammonds before and are very…

Have used hammonds before and are very happy with the level of service, quality of product, and any issues are addressed promptly. Would definitely use again in the future.

30 October 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We are so pleased to hear that you have chosen to use us again and remain very happy with our service and the quality of our furniture. It is wonderful to know that any queries you had were resolved quickly and that you would consider us for your future projects.

Kind regards,
The Hammonds Team

Rated 5 out of 5 stars

Under stair storage from Hammonds Furniture

From start to finish, the whole experience was excellent. The Design visit was relaxed , informative and enjoyable then onto the surveyor who was knowledgeable and helpful.
Neil our fitter was amazing, he was friendly and polite and extremely tidy. His workmanship was second to none and The quality is of the highest standard. Thanks Neil and Hammonds, would definitely recommend you to family and friends.

4 November 2026
Hammonds Furniture logo

Reply from Hammonds Furniture

We are absolutely delighted to hear that your entire experience was so positive from start to finish. It is wonderful that the initial visit was relaxed and informative, and that the survey went so well. We are especially pleased that your installer provided such polite service, kept the area tidy, and delivered craftsmanship of the highest standard. Thank you so much for your kind recommendation.

Kind regards,
The Hammonds Team

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