Nathan Vickers

Hi Nathan,

Thank you for taking the time to leave a review.

We're sorry to hear that you've been left feeling this way. We understand how disappointing it can be when, after more than 15 years as a customer, you feel that your concerns have not been addressed in the way you expected.

We appreciate you taking the time to share your feedback and are disappointed to hear that your experience has affected your confidence in O2.

If you'd like to raise or escalate a complaint, details of our complaints process can be found here:

🔗 https://bit.ly/4cxG2rx

As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:

📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yssHcI
📘 Facebook: https://bit.ly/4r3ZgeA

Thank you for your feedback.

Hi Nathan, Well done on making some nice profits with the sign-up offers. As you rightly say, the reload offers are also great earners as well if you want to continue. Last month alone we posted £1985.47 of guaranteed profit reload offers so plenty of money to be made!

If you decide to give them a go and want some advice on how best to use your time, please reach out to our support team and we will be more than happy to help.

Kind Regards
Jamie

Dear Nathan,

Thank you for reviewing ggbet.co.uk.

Be aware that we have certain requirements for the documents that users should upload during the verification procedure. These requirements should be followed for the successful completion of the account verification process. Please be advised that as proof of address we accept utility bills, bank/credit card statements, tax invoices or another government-issued residential statements/certificates which is no more than 3 months old.

Please get in touch with our support team for any further help, we are available 24/7.

Hi Nathan,

We are sorry to hear about your experience with us, In order to be able to review your case we would ask that you contact us directly.

However, you can contact us through email at support@lottoland.co.uk or live chat which can be found on the Lottoland website and you will be connected with one of our agents who will be more than happy to assist you.

We look forward to hearing from you soon.

Liam- Lottoland Representative

Thank you for your review of PSCL™ BEDS, Nathan! We are thrilled to hear that you are enjoying the convenience and comfort it brings to your home. We take pride in providing quality products at an affordable price, so it's great to know you are satisfied with your purchase. We strive to deliver our orders quickly as well - we're glad that everything arrived as expected.

Thank you for taking the time to write this review - we appreciate your feedback and will continue working hard to bring outstanding service and products to our customers.

Hi Nathan, thank you for sharing your details with us. We were able to locate your case with our support team and we're sorry to hear about your experience with us so far.

We understand that your order for the Secretlab TITAN Evo chair in NEO Hybrid Leatherette upholstery was first placed in August 2021. To share, our leatherette upholstery was put through multiple rounds of testing by our in-house team of engineers. Through tests such as the Taber® Rotary Platform Abrasion Test, our leatherette has been found to be 12 times more durable than regular PU leather. You can find out more here: secretlab.co/pages/technology

That said, wear and tear is a process that takes place naturally over time and this applies to all forms of PU material, including those on your armrests. Some factors that may speed up the wearing process include excessive exposure to moisture, heat and friction. As such, we highly encourage our users to wipe down their chairs from time to time as this helps to remove moisture from perspiration or other particles that may speed up the wearing process. This information is also shared on our website, secretlab.co/pages/aftercare

We would also like to clarify that all reviews left by our customers are much appreciated and we usually request for further information to ensure the authenticity of the reviews as well as better understand what happened to see how we can help.

We noted that you recently reached out to our support team with regards to your armrests and as shared by the team, we are able to provide replacements at a heavily subsidized rate as we understand that a complimentary replacement of one of your armrests was done in September 2022 as a one-time gesture of goodwill.

It would be really great if you could reconsider the offer provided by the team — we, too, wish for you to prolong the use of your chair and we hope to help you with this. Rest assured that the offer remains open to you should you wish to take it up — just let our support team know.

We hope this clarifies.

Hi Nathan,

Thank you for taking the time to leave an honest review, although I am sorry to hear that you are dissatisfied with your experience thus far.

We appreciate your kind feedback regarding the collar, although I am sorry to hear that you are dissatisfied with the weight of the buckle/D-loop.
I do hope for your understanding that we often find that the handle and its position is often personal preference, and although I can understand that you may not find this to be to your satisfaction, unfortunately, we cannot consider this as a design flaw since it does not cause any issues with the usage of the handle itself.

As for the harness, I can confirm that our size guide has been tried and tested not only by ourselves and our manufacturing team prior to release of the products, but also by thousands of customers, which I hope you can appreciate would lead to an influx in messages and emails if we were to have an incorrect size guide (Which I can confirm is not the case).
However, I do hope for your understanding that unfortunately some breeds or even individuals do have body types that may make the harness not a good fit, which is the reason for our offering of multiple ranges and our endeavour to offer more and more with time, and it is for this reason that we also offer returns since we understand that sometimes a particular product may not be quite right for your dog.

As for your refund, I have looked into this for you and can see that your return was received on the 8th and was refunded today, which I can see falls within our 6 working days processing time on returns, meaning I can only sincerely apologise for your wait and express my gratitude for your patience.

Again, thank you very much for your patience and understanding regarding your refund, as well as for your feedback around your items.

Kind regards
BullyBillows Trustpilot Team

Hi Nathan,

I'm sorry to hear that you are having an issue with your internet connection. Please have a look here: virg.in/service. From that link, you'll be able to check if there's a fault in the area, test your line, replace your equipment or book an engineer visit if it's needed.

These links will also help to keep things tip top for you:
General broadband help - https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean
Service status page - virg.in/service
Wi-Fi hints and tips - https://virg.in/wifisos
Wi-Fi troubleshooting - https://virg.in/wifinotworking

If you are still having further issues then please get in contact with us so we can help you further. We have a vast variety of ways to contact us for help or support and I have listed a few here for you:

Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
Other contact options can be found here: virg.in/VMcontact

Kath

Hi Nathan.
Firstly we would like to apologies if you felt we were ignoring you. We have reviewed our inbox's and can not see any message from yourself. Can I ask how you contacted us? It is never our intention to ignore anybody. We have been dealing with many back end technical issues over the past few weeks so all our efforts have been focused on getting the site running efficiently and to top it off Facebook have made things increasingly difficult with their new policies that came into play not too long ago.
We are going through a transition stage for the website where by everything is being upgraded. Once this is back up and live all previous results and winners will be up to date.
Kind Regards
Team Turbo Tickets

Hi,

We are sorry that your order could not be delivered on the estimated date, and apologize for the inconvenience this caused you.

We have contacted our carrier who informs us that the packages that were held to the current Brexit restrictions, are now released and the situation is now cleared out for future deliveries.

We remain at your disposal for any further information.

Kind regards,

Deporvillage Team

Hi Nathan,

Please let us know your order number so we can check and provide a solution.

Best regards,

The Deporvillage team