AS

I purchased a Thinkware F790 dashcam from TrackerShop with professional installation, specifically because I wanted reliable parking recording and evidence should my car be hit whilst parked.

Unfortunately, I’ve had repeated issues with the dashcam since installation. The original installation was subsequently found to have been incorrectly wired and remedial work was carried out. Despite this, I continued to experience problems with the dashcam recording whilst parked.

The issue became particularly serious when my car was subsequently hit whilst parked. When I checked the dashcam, I discovered that there was no footage of the incident, leaving me without potentially important evidence for my insurer or the police.

I’ve spent months going back and forth with TrackerShop and Thinkware, carrying out troubleshooting and having multiple engineers attend. Thinkware’s investigations also identified a power-loss issue and referred the matter back to TrackerShop.

I have now had the dashcam removed following a further engineer inspection and am seeking a refund and compensation. However, despite the length of time this complaint has been ongoing, I am still waiting for TrackerShop to provide a resolution.

I appreciate that technical faults can happen, but what has been most disappointing is the amount of time, chasing and effort I’ve had to put into resolving an issue with a product that was professionally supplied and installed. I would have expected much better communication and ownership of the problem.

At the time of writing, my complaint remains unresolved.

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