Mary

Hi Mary,

Thank you for your review.

We’re sorry to hear about your experience and understand your frustration. We can confirm that your refund request has now been passed to our finance team for processing, and it will be completed as soon as possible.

We apologise for the delay and the lack of communication, and we appreciate your patience while this is being finalised.

Kind regards,
The Rathwood Team.

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is really appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Thank you very much Mary!

Dear Mary,

Thank you for your feedback on the service received. We are sorry to learn of your disappointment.

We are sorry that we were unable to deliver your order on such an important occasion. Our team works closely alongside our network of florists to ensure deliveries are made on the dates requested. Unfortunately, after exhausting every option available to us, we regret that delivery was not possible on this occasion.

We have taken your feedback on board to ensure that in the rare instance there are issues with a delivery we will contact our customers in the first possible instance to allow them to make alternative arrangements.

Kind regards
Teleflorist