CollectPlus Customer

Hi, we're very sorry to hear this. We completely understand how disappointing it must have been to receive the wrong item after waiting for your trainers to arrive.
We've requested some additional information so that we can identify your order and investigate this further. If we haven't already been in touch, we will do so as soon as possible to help get this resolved for you.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.

We are always here to help,
The Sports Edit Team

Hi

Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for since making the switch to EE.

We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.

For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee

Thanks - Dan

Good afternoon Claire,

What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.

5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.

I hope you’re enjoying your handset! Have a great day!

Best Regards,
Casey

Hi,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with the delivery of your order.

I have investigated this further and contacted you via your account.

Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,
Jonathan

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://uk.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Hello!

We're so sorry to hear this, and would love to get this resolved as soon as possible.

Our team have got in touch with you via email, if you could please come back to us at your earliest convenience.

We look forward to hearing from you!

Best wishes,

The Sisters & Seekers Team

Hi,

Thanks for your 5* review!

We are buzzing with this feedback!

Take care & stay safe!

Thanks

FA