Easy to order and love the bag, a little bit smaller than expected, but it will save me overloading it The only thing that lets you down, is your delivery service, to come home and find my package... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The top I purchased which was originally £120 and was of good quality and stylish. However, the clowns that delivered it, although instructed to leave it with a neighbour left it behind a plant pot at... See more
Company replied
Black gents toilet bag - really nice and comes with products. Great price and keeping for Christmas pressies. Sweater was beautiful and at great price, however I found the neck really tight and un... See more
Company replied
Bought 2 pairs of Overton shorts 32R one pair the Ecru good fit black pair are slightly smaller even though 32R and material is different slightly shiny black. So buying same size there are variances... See more
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Company details
Written by the company
Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.
Contact info
Gowers Walk, E1 8PY, London, United Kingdom
- customerservice@tedbakerlondon.com
- www.tedbaker.com
3.6
Average
95K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dress is beautiful
The dress is beautiful. I always like my clothing from Ted Baker. However, the dress was too small. I always purchase the same size, so it was disappointing because it was a no return sale item.
5 September 2026
Unprompted review
Great Ted Baker floral shirt
Great Ted Baker floral shirt. This light colored floral shirt is my second Baker floral shirt. The first being a darker colorway. Love both. Love the florals!
5 September 2026
Unprompted review
Everything was great from ordering to…
Everything was great from ordering to the delivery arriving on time. The only disappointment for me is the quality of both straps for the bag I ordered very cheap and nasty for the money I paid.
1 September 2026
Unprompted review
Excellent online buying experience.
Excellent online buying experience.
Great selection at great prices!
31 August 2026
Unprompted review
All good
Everything was fine the price the quality of garment and delivery was just over 48 hours so all good .would recommend ted baker 👍🏻
2 September 2026
Unprompted review
Reply from Ted Baker
Hello Kevin,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Ted Baker bag
This is my 2nd Ted Baker bag. As with the first online shopping experience, everything went smoothly from selecting, ordering, checkout, notifications, and delivery.
The colours and quality of the bag are exceptional.
28 August 2026
Unprompted review
Reply from Ted Baker
Hello Carole,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Service and Delivery Service the worst ever!
Disasteeer! Delivery and Customer Service it was totally a disaster. I paid for "Next Day Delivery" which didnt arrive the next day it took one week. After claiming and trying to change the delivery to home town which I addressed after 3 days of not getting my package, which they didnt aknowladge, I asked for an order cancelation, they didnt cancel the order and the next day they left the package outside of the house on the floor. After myselg contacted plenty of times telling them that I am not longer in that address.. they didnt care!. I am trying to reach out to give me a solution and OFC NOT ANSWER!
1 September 2026
Unprompted review
Reply from Ted Baker
Hello Victoria,
We are terribly sorry to hear about your recent experience when shopping with us.
After checking on this matter, we can see an agent is already on the case in assisting you to resolve this matter.
The Ted team
Still waiting to hear from the refund…
Still waiting to hear from the refund department
1 September 2026
Unprompted review
Reply from Ted Baker
Hello Kelly,
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
The quality and the fit was terrible
The quality and the fit was terrible, the coat came with loose buttons and loose strings around it, the fir is way too large. does not correlate with description on website
22 August 2026
Unprompted review
Reply from Ted Baker
Hello Tonia,
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
I brought two boxes of the perfumes
I brought two boxes of the perfumes, very happy when I received them only to find in one box, one of the bottles had leaked all over the cardboard box they were in, so I can't give that set away as a Xmas present !!
28 August 2026
Unprompted review
Reply from Ted Baker
Hello Rose,
We are terribly sorry to hear about what happened with your recent order.
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
The dress is beautiful but too small…
The dress is beautiful but too small and doesn’t fit well.
30 August 2026
Unprompted review
Reply from Ted Baker
Hello Joana,
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
I made a mistake on the ordering of the…
I made a mistake on the ordering of the size 3 instead of 5 but I contacted customer service and they sorted it out for me.
21 August 2026
Unprompted review
Reply from Ted Baker
Hello Rosemary,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Buying from this website is horrible…
Buying from this website is horrible trying to check out
System won't apply free shipping and additional discounts when joining Authentic Membership
Delivery too long
26 August 2026
Unprompted review
Reply from Ted Baker
Hello Anthony,
We are sorry to hear about your recent experience with us.
We will be sure to take this feedback on board to ensure that all of our features that include the Authentic Membership are up to scratch and fully functioning.
The Ted team
Reply from Ted Baker
Hello Lynne,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Reply from Ted Baker
Hello Shirley,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
One item was missing and I as asked to…
One item was missing and I as asked to fill out a form to begin an investigation. There was not investigation made bec the agent and the robot answered fast and a refund was made. I was not even told if the item was still available.
Very frustrated and disappointed with my first online purchase
17 August 2026
Unprompted review
Reply from Ted Baker
Hi there,
Please drop us an email on customerservice@tedbakerlondon.com with a copy of this review and your order number and we’ll be in touch shortly.
The Ted team
Great bag and came when it was meant to.
25 August 2026
Unprompted review
Reply from Ted Baker
Hello Diane,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
Ted Baker orange scarf.
Beautiful scarf received very promptly after ordering. Frequent updates on my order. Very good service.
24 August 2026
Unprompted review
Reply from Ted Baker
Hello Gillian,
Thank you for your lovely feedback, we are glad that we could provide you with a high-quality service.
The Ted team
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