Alison Reid

Was apprehensive sending a Vinted order to Australia using inpost lockers. All went very smoothly and quicker than expected!
Great service

Extremely quick delivery, very happy with my products and prices were reasonable. 10/10

Following up my review from 30th June as I am STILL dealing with the same issue, chasing up a return from this disgraceful company.

AVOID!!!!

Customer service from their live chat facility is non existent. No point in even having it as they do nothing to help. Im currently chasing an order that was delivered to store 3 days ago but the delivery photo is not what I ordered and ive not had a ready to collect email. Advisors keep giving conflicting information why they cant help and I need to contact the store myself. Most recently was told that they used different systems to the store so cannot help, even though it was an online order. Waste of time.
They not only have a lack of interest but also a lack of manners, never once had a, hello, how can I help or even a please or thank you never mind any kind of apology for the inconvenience, but instead just reply with what the cannot do.
Do not recommend at all.

Easy process to order and first time returning to JD Sports too, which was quick and hassle free.
All good

Terrible returns process - wish I had checked reviews before ordering.
I placed quite a large order £135 worth (9 items)
Since I ordered multiple sizes for my toddler, I have spent a full week trying to return the items that dont fit.
I followed the indepth instructions fully, printed out the invoice, marked what I was returning etc, printed out the label only for it not to be accepted at the parcelshop. I returned other items at the same time for other retailers without any problems but the reserved one wouldnt work.
Came home, reprinted and made another trip the next day to the parcelshop to try again but again wouldnt work.
Contacted customer services who sent a generic email blaming the courier and told me I had to wait to return or return to Poland at my own cost which is disgraceful when it is a fault of Reserved causing this issue.
I dont have the time, energy or patience to chase this up anymore, it is exhausting, and im so annoyed at myself for ever ordering from them in the first place. I stupidly placed the order knowing I would be sending some back due to ordering multiple sizes and i was really relying on getting this money back ASAP.
Definitely put me off ordering in future and 100% do NOT recommend.
I expect like other reviews I'll receive a generic reply to this too, telling me to email. I have already done this and got an unhelpful reply so waste of time.

Really confused why this company have so many good reviews. I've tried time and time again (because they keep issuing credit vouchers for issues i have) and each time another issue crops up. One good point is that they have really good customer service but you have to wonder why they seem to give credit vouchers out willy nilly, as if they know the products develop faults.
I originally ordered and paid for 1 ring, which tarnished within a couple of weeks or wear, and 1 pair of earrings which had a faulty clasp.
I contacted them about these issues and was really happy to receive a voucher to the value of the items which I used to place an order for brown heart earrings and a necklace. The earrings have arrived and both are a completely different colour, 1 is black and 1 looks almost red. Disappointed again so contacted company again who issued another voucher but im reluctant to order anything else. It cant just be my bad luck that the 3 seperate items I have recieved so far all have issues!
Im still waiting to receive the necklace I ordered so cant comment on that but not holding my breath.

Was apprehensive using lockers for a vinted sale but was surprised at how easy and simple the process was. Would recommend

Placed 2 orders recently. 1 was free home delivery and arrived really quickly. 1 I chose to click and collect in store rather than pay delivery and it took a week to arrive. Had to return 1 item, which was done quickly and easily in store. Overall experience good and happy with my order.

Quite disappointed with the quality, I ordered huggie earrings and one of the clasps was a little loose. I considered returning but didnt and now regret not doing that as the earring fell out and ive lost it. Was only able to wear them for a week before losing it so really regret not returning at the time as if the clasp wasn't loose this wouldnt have happened.

I mistakenly made another purchase from this company after being let down in the past. This is the worst company to deal with. They are useless. When something goes wrong they dont take into account your circumstances, they read from a script. God if im told I need to wait 7 business days 1 more time!!! Its been well over that timescale! I ordered on 1st dec, dhl due to deliver on 5th. Still at the delivery depot today (19th dec) and tells me it will be delivered the next working day every single day, then that its been delayed again. Jo malone do not care. They apparently re-sent my order on 12th dec through royal mail instead of dhl which royal mail don't have yet and each time I call im getting a different story. Ridiculous service. I dont understand how they get away with it. They tell you to use live chat (never loads) use WhatsApp (get the message the number isn't in use) and each time calling them is so unbelievably painful. Joke of a company.

Had issues in the past so was reluctant to make another purchase but the item i was looking for is now only stocked by look fantastic i had no choice. All went smoothly & happy with my purchase

Placed a click and collect order on 31st May. Needed to return 2 items from the order so checked the returns policy which clearly states items purchased online can be returned in store or by post within 28 days of receiving your items. My order was ready to collect on 9th June and I collected on the 10th. When I tried to return to store today (1st July) they told me I was "2 months out of date" to be able to return. Don't know what calendars they use in matalan but I would have had to have purchased it at the beginning of April to be 2 months out of date to return! Whenever I showed them the policy on the website I was told, "oh you are right you're still within date but the system won't let us do the refund here" and to try online. In the meantime I contacted customer services by live chat and spent 3 hours of them telling me I was outwith the date and quoting their policy to me - the policy which states 28 days from the date you recieve your items! Requested to log a complaint 3 times which was never acknowledged. Currently waiting to a manager calling me back today, which I'm going to assume will not happen now approaching 6pm. Terrible experience. Had to pay to return through Evri

Update 2/7/25 - as expected, no call back from manager received

I really want to love this company. They have a great selection of products at competitive prices and always have what I am looking for but I always have a problem with my order. Most recently the main issue I've been having is with the delivery which i understand once LF send the order, its down to EVRI to deliver it but they are quoting unrealistic timescales and don't really bother about the fact they are doing that. Each order I've placed recently has quoted 2-3 days delivery when infact one took 8 days and the most recent one (a replacement due to late delivery and was stolen from mu doorstep when i was on holiday) showed 4 days ago that it would be delivered that day but still waiting - 5 days so far. Not a very reliable service.

First time visiting Silverburn store. Ordered 2 drinks and was looking to purchase a glass of milk to put in a bottle for my baby but no option on the screen for this. Waited 25 mins on the 2 (mediocre) drinks and when collecting asked if I could purchase milk. The girl serving said she would have to check with a manager, who upon being asked this question pulled a face like we were stupid for asking this and said no it wasn't possible. So on the kiosk screen you can buy a babychino but god forbid you would like the milk cold and poured straight from the fridge. FYI, of all the times i have asked to purchase this is other coffee outlets, not only have they obliged but I have never been charged (not that I expect it for free, I'm always willing to pay) but obviously cold milk straight out the fridge into a cup is too simple for this stuck up establishment.

Had exactly what I was looking for but couldn't find anywhere else. Quick delivery and fair postage price. Very happy.

Ordered a grey ottoman toybox. When it came I checked the box to make sure it said it was grey which it did as I knew we wouldn't be building it for a while. Now opened the box and it's white. No good to me when I bought a grey one to match other furniture. Already paid £4.99 delivery fee and they want me to pay another £4.99 to return. Not a great company to deal with and this is one of many times I've had issues ordering online from them so definitely put off ordering again in future.

Seems to be a common issue with this company but I have had such a headache trying to get 2 orders refunded. I placed 2 large orders with them for xmas presents, multiple sizes since it was for presents. Returned 2 parcels back back on 31/12. Received confirmation they were received on 2/1 which was surprisingly speedy over the new year period and advised I would receive my refund in 10 days. This time passed and I had no refund. This became complicated as I paid through Klarna and payments started showing as being overdue and I was hit with multiple late fees. Klarna have been very helpful and opened a case with 4th & reckless but unfortunately this company are now advising they can't process the refund because klarna has opened a case!! Seems any excuse not to process the refund and I'm expected to pay the full £220 for goods I don't even have and will no doubt be hit with more late fees from Klarna because they requested the case with them be closed which they have taken to mean has been resolved. Wish I had read reviews before ordering as issues with refunds is a recurring theme. Very disappointed and frustrated.

I've used this company many times in the past and haven't had any issues but I'm really disappointed with my most recent order. I ordered some Christmas presents and one of the items had clearly been opened and the box ripped. I wouldn't give a present in this state. When I contacted customer service, they didn't seem to see any issue as it "was just the box that was damaged" and kept just offering me £5 goodwill reward in my look fantastic account. I declined this as I wanted to return the item as I didn't want to gift something that looked like it had already been opened up and with a damaged box (I feel like this would look as though it was an unwanted gift etc) Look fantastic then wanted to charge me £2.99 to return this to them. I'm also not holding my breath I will receive a refund easily as their t&c's state the item must be in pristine condition which this clearly isn't. It also took 3 attempts with customer service to get to this point.

Terrible company to deal with, I've just placed my third and final ever order with them as there has been issues with all 3 orders I have ever made with them. My most recent issue is with an order I placed for click and collect which was only available in a store not convenient to get to but I went there anyway to get the item. The store decided to substitute the item with another as they didn't have the one I ordered. When I contacted customer service they kept telling me to go back to the store to collect the correct item, when they already advised they didn't have it in stock so I was being told to go back into that store for them to locate it at another store. How does this make any sense? Eleanor was quite difficult to deal with and kept just telling me to go back to the store I collected it from. Not very helpful at all and only response I could get was telling me to make pointless trips to store. This was after i ordered the same item for collection at another store which they cancelled as it wasnt available. So that's also annoying but at least they didn't just substitute it with a different item and have me collect it anyway like this store.