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Abbott Lyon Reviews 

34,616
•
TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 10,738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning products and exceptional quality, noting that the jewellery pieces are beautifully made, durable, and make wonderful gifts for loved ones. People also genuinely appreciate the attractive packaging, convenient website navigation, and the overall smooth ordering process when purchasing items. Some reviewers were not happy with extended shipping delays, mentioning that expected delivery dates were repeatedly pushed back over the course of several months. A few other consumers also experienced frustrating customer support interactions when trying to resolve order complications or request assistance with unexpected issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing items as stunning, elegant, and perfect for... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the pieces look expensive and feel very... See more

Delivery service

Consumers find delivery service to be ambiguous, with widely differing experiences reported regarding wait... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear divide in feedback. While many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide split in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered some stud earring for Abbott Lyon and they are absolutely beautiful! I have worn them swimming, in the shower, etc. and no tarnishing at all! They don’t feel cheap and plasticky and feel very... See more

Rated 5 out of 5 stars

I am so pleased with my Abbott Lyon pieces, the quality is great and they have not tarnished, eventhough I wear my fidget ring everyday. I just love how much you can personalise all their jewellery to... See more

Rated 5 out of 5 stars

I recently bought the gold crossover bangle for my sister in law and it’s just absolutely stunning. So elegant. I love that it’s adjustable too so you can have a loose or tight finish.

Rated 5 out of 5 stars

I have had many orders from Abbott Lyon every single piece that I have received has been amazing and I absolutely love them. Not only stylish but extremely good quality and lovely packaging

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Focused on becoming the go-to brand for beautiful, high-quality personalised jewellery and accessories, Abbott Lyon was founded in 2015 by a talented team of individuals with a passion for affordable luxury. Designed in-house by our teams in Bath and London, our brand has found loyal fans around the world, and we’re beloved for our bespoke designs, super desirable styles and special shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

35K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(34,616)

9,817 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

What quick delivery!

Easy to navigate website with clear photos of all products. The bracelet I ordered came even quicker than expected, in fact about 5 days before it said I would get it, and it is absolutely gorgeous.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great quality jewellery

Ordered a necklace. First order from AL. Thrilled with the necklace. It’s on trend but dainty. Amazing quality. Fast delivery. Beautiful packaging!

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality and so easy to wear

I’ve had such a positive experience with Abbott Lyon. The pieces feel really well made, look beautiful on, and the packaging always feels premium too. I also love how easy the jewellery is to style for everyday wear or for something a bit more dressed up. Everything I’ve received so far has felt really considered and high quality, and I’d definitely recommend the brand.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Tennis bracelet

Received this absolutely gorgeous tennis bracelet from Abbott Lyon, so classy, simple and elegant. Received so many compliments already and is perfect for stacking, order came extremely quickly ✨

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I am completely obsessed with my Z…

I am completely obsessed with my Z initial necklace featuring my son's birthstone! The quality is amazing, I wear it every single day, and it adds such a personal, meaningful touch to any outfit. On top of that, being part of The Abbott Lyon Collective has been such a wonderful experience. Highly recommend!

6 September 2026
Unprompted review

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