Felipe Lopes

Can't cancel subscription

They enrol you automatically to auto-renew, they charge you, you ask for it to be cancelled and refunded, they do.

Next month? They STILL ENROL YOU and want you to cancel or they will charge your card, AGAIN, even when you asked them to cancel any subscription.

Then, you ask then to delete your account and credit card details, they refuse!

This is a SCAM company.

Dishonest people!

They will setup automatically into a subscription and keep trying to charge your card EVERY SINGLE DAY if they are not successful!

Then, you can't cancel it, they require you to call their customer services, you can't do online!

DO NOT ENGAGE WITH THESE PEOPLE!

Lebara eSIM can't connect to the underground wifi.

No one tells us this.

I discovered by myself and ordered a Physical SIM.

Friday it arrived and I contacted the customer services to port my eSIM number to my new physical SIM.

I received several very odd emails and SMSs and complained about it, the guy said he did a mistake but everything was sorted, and it was going to take up to 24 hours for the port to happen.

Today 4 days have passed, no msg from them, no porting, nothing.

How can you trust a bad customer services like that???

It’s just impossible to deal with MTVH, they take weeks or even months to reply anything, always lying about the 10 business days maximum time for replies.

I’m trying to do Staircasing with them, and I’m just discovering issues after issues! The building doesn’t have EWS1 form or even FRAEW! They are delaying my deed of certificate too, which is my right since 2022.

Also, any ticket you open, they will close it as soon as they answer, making it forbidden for you to reply! As soon as you reply the ticket, it says it’s already closed! This means you need to wait weeks again for a follow up!!!

Do never buy anything with this company!!!

Horrible company to deal with, they remove your review if the owner of the property didn’t like it and then they will never even allow you to te-review. They also don’t even care to explain, even if you escalate to a “supervisor”!

Dishonest company that no one should be using!!!

I got an email earlier today saying that I could switch for the Heat 4 plan for 7.75p per kwh.

I went online and the plan wasn't available.

Then I went to the chat and requested the change for it, ONLY if they would honor that price.

They approved and changed my plan.

A few minutes later I got an email saying that they set me for Heat 4 for 10.34p per kwh, 33% above what they sent by email and confirmed by chat!

I tried to complain over chat and do you know what they said? They can't open complains about PRICE DISPUTES!

CAN YOU BELIEVE THIS?

A company sends you an upgrade plan with prices, you say yes, they approve you for 33% extra and you can't complain!

Order done before 4:30PM and paid extra to be delivered the next day (week day), but no tracking number and now customer services is refusing to cancel and not ship it in the wrong day and treating to take 10 to 14 business days for a refund!!!

Do not buy from them!

You can’t trust their own rules.

I will need to now speak with AMEX as they also don’t accept PayPal!

These guys promised 29% cashback on Quidco.

That's the only reason why I booked with them.

The cashback never tracked the correct value, they put 7 times lower.

They denied the claim with Quidco so I get nothing.

DO NOT BOOK WITH THEM!

Why thrusting these guys?

You pay for a Saturday delivery and they just say it’s going to be Sunday now and don’t give a shit!

Do not use this horrible company to send anything!

Those guys just decided to charge me instead of $12 per year, $144!!!

I want you to delete my account and refund me right now!

ALI is a dishonest driver that takes pictures of DIFFERENT BUILDINGS to say I wasn't available for a delivery.

TWO DAYS in a row.

Those lazy b. don't care about anything anymore!

Why even bothering working with delivery if you guys are going to be dishonest like that?

DPD should fire this person, there's no reason to keep a criminal like that.

Another SCAM from Crowdcube. They allowed Lloyds Bank to buy Curve and give ZERO, yes, I said ZERO, to every Crowdcube investor since 2019.

This is not the first time they do similar things.

DO NOT INVEST on this company, they don’t give a F. for anyone using their platform.

They don’t protect your investment at all.

It’s just a platform that allows companies to SCAM small investors.

Most unpleasant and unfair situation I ever had in my life. Booked a holiday with BA Holidays and the chose the worst and cheapest transfer company to work with. I couldn’t contact them at all and had to book another transfer from my own pocket. Opened a case with BA, they closed it without an answer!!!

I booked a package with BA Holidays and they made the horrible decision to choose Holiday Taxis as my transfer option.

Can it get worse? Yes, they booked me with another company, called TMT.

TMT didn't reply any of my calls or messages and I almost missed my flight.

They were not even waiting for me at the airport.

Applied for a business savings account with them on Monday, 1 week have passed, no communication from their side.

Not sure if they need any new client at this moment.

I had one of the worst insurance experiences of my life with Privilege. They managed to do something as basic as updating an address completely wrong, and then tried to gaslight me into believing it was “fixed.”

Despite me providing the correct address multiple times, their system and documents still showed the WRONG property details in critical sections. One agent even guaranteed it would “update in 24 hours.” That was a lie. Days later, the errors remained across their website and PDFs.

For an insurance policy, this isn’t a small mistake. A policy document with an invalid address is basically worthless, and I had zero confidence they wouldn’t use this against me if I ever needed to make a claim. Their IT system is clearly broken, their processes are sloppy, and their agents just spin scripted excuses instead of actually solving problems.

In the end, I had no choice but to cancel during the cooling-off period and demand a refund. I will NEVER do business with them again. If you value peace of mind and expect professionalism, avoid Privilege at all costs, their incompetence could cost you everything when you need insurance the most.

We recently applied for a business account with this bank, and the experience has been appalling from start to finish.

The online application system is fundamentally broken. It overwrites the National Insurance number of the first applicant when entering details for the second, and even if one applicant is removed, their details still appear on the final submission page. When I called support, they casually admitted this is a known problem that “everyone” faces, yet nothing has been fixed.

The following day, we received an automated email demanding the passport of “Mrs Brazil.” That is not my wife’s name. Both of us are British citizens, both born abroad but now holding the same nationality, and both 50/50 owners of the company. Yet for some reason, despite having submitted identical information, only my wife, a Brazilian-born woman, was singled out for further scrutiny.

This raises a very troubling question: why was she treated differently? Is this incompetence, or is there an underlying bias at play? Either way, it is completely unacceptable. I raised this in a reply, but have received no meaningful response.

If this is how the bank welcomes new clients, especially those from diverse backgrounds, it speaks volumes about their priorities. Perhaps customers would be better off placing their trust, and their money, elsewhere.

Horrible website that removes discounts while you’re adding stuff to the cart.

I was going to buy this washer dryer that had a £170 discount and then they just made it £100 discount instead.

In other parts of the website it still shows as £170 discount but this simply doesn’t work!

So misleading and frustrating to deal with LG in the UK!!!

Hey guys,

I already had the video call with your analyst.

Where's my order?

Please help!

Thanks

They made a mess with my account!

I can't even register a new product!

When I try to login, they ask me to change my password and register again, but I can't give any password as it shows this:
"It can't be identical to the user ID"

What a crap IT these guys have!