Sue R

The Co-op business banking app is more trouble than its worth. Firstly, 50% of the time when I try to log in it says the site is currently unavailable, and that if the problem continues "call us". There is no way of getting out of that page so that you can try logging in again. The only option is to re-boot the phone. Secondly, almost EVERY time I try to log in - at least once a week - it says that I have been logged out due to inactivity and I have to register the app again! For goodness sake! I don't have this trouble with any other banking app. Frustrated!

Avoid. Trying to register so I can see the account. 5 times I tried to change my password, checking by "showing" the passwords, and 5 times it said they don't match even though they did. Eventually I created a simpler password, and it worked. Next task - register my email address. "There seems to be a problem. We couldn't register your email address. Please contact us for help." Tried a different email address - a hotmail one. Same message. Next task to try and contact them. My husband had gone on to unlimited text and calls for both of us, but now he has been blocked from texting because it ""service not activated on network" and a message came up saying "you have set a GBP 0 spend cap on your account so you will not be able to use any out of allowance services in the UK or make calls, send texts or access data when you roam abroad" then gives you a phone number to call for help. Ha Ha Ha. 5 different "press button ...." on the menu, and he got cut off. AAAGH! I hardly use my phone so it doesn't matter too much but my husband uses his every day, and he can't get any help. Unable to set up accounts because of the problems above,

Tuffnells have delivered boxes from Macfarlane Packaging to my business on several occasions and I've never had any issue with late delivery. I had email confirmation prior to delivery with tracking number, so no problems.

Trustpilot has saved me from making many mistakes because I trust the reviews. Whenever I have been tempted with something - for example looking at the new Sky Glass TV, reading the reviews saved me from considering making a very expensive purchase which I would have regretted. On the other hand it is great to be able to check out companies where I like the look of the products - for example Roman clothing and Highborn London - and see that they are a legitimate companies with some good reviews, and consequently I have made purchases I have been happy with. I never buy anything now without checking on Trustpilot.

Lovely nightwear. The nightdress I have just bought is in jersey material and is the most supremely comfortable nightdress I have ever had. Have just bought another three exactly the same! The website is easy to use, there are no pushy ads. I would like the opportunity to read and write reviews on individual products on their website, but perhaps that will come.

My first experience with shopping with Roman has been good. Very prompt delivery, the tops I bought are true to size and lovely fabric, so I'll definitely be buying some more. I've noticed that some customers have not had such a positive shopping experience, so time will tell when I make my next purchase, but so far so good.

I purchased a light craft lamp 3 or 4 years ago which is extremely useful for close work. However, one of our kittens chewed through the charging cable rendering it useless. I telephoned Shesto and the gentleman who answered (Ray) said he would see if he could find a spare cable if I emailed him the details. A few days later I had an email from Christine in Customer Services telling me they had sourced a spare and would be posting it to me, no charge. I am extremely grateful for their efforts and have no hesitation in writing a very positive review.

i have a business account with the Cooperative Bank. I don't need to view my account very often, but when I tried to log in it said my User ID had expired. Apparently it expires after six months. Ok, so I'd better log in more frequently. So, I phoned the helpline and was told I had over 60 minutes to wait. I didn't bother. Next morning I tried again and was told I had approximately 10 minutes to wait. I waited for 40 minutes. The person I spoke to was helpful, but I had to go through hoops to get my user ID re-instated. You have "tokens" on which to enter your pin and get a number to enter online - same as other banks. But when you enter your 4-digit pin it looks as if you can only enter 3 digits. When you enter the 4th it all disappears. This does give you a number to log in with, but it is seriously confusing when using it for the first time. However, worse than any of this is the AWFUL online banking platform. Instead of just being able to view statements for the last month, or six months, or the total history when you finally reach the bit where you put in the date you want to start from (and this isn't easy!) you have to "save template". Why??? It won't let you continue until you do. For goodness sake, if my b.p. wasn't raised already, it certainly would be after trying to navigate this website. The worst I've ever come across.

... following reply from Sammie I look forward to the improved online banking platform. I don't want to download the mobile app, which, if I understand correctly uses face and fingerprint recognition - I just like logging on via my computer. The "token" would be ok if only it didn't lose the 4th digit of your pin number and look as though all the numbers have disappeared until you press the OK button. I can't understand the reasoning behind that. Barclays pinsentry is simple and straightforward, unlike the Co-op Bank. What should also be addressed is the length of time it takes to get to speak with customer services, as mentioned by so many other reviewers. I expect MUCH better from business banking. In addition the telephone message could be made much more customer friendly by letting you know how many callers are in front of you. Just saying at the beginning of your call that expected waiting time is 10 minutes is not helpful if, during 40 minutes of waiting, this information isn't updated. Even so, business customers should not have to wait more than 60 minutes as so many other customers have experienced.
Finally, to my horror I discovered, from reading other reviews, that 0345 numbers are charged at premium rate. Checking on google it seems that it currently costs up to 16p per minute. If that is the case it cost me £6.40 before I even got to speak with an operator. The Cooperative bank must be making thousands a day just keeping customers waiting. Outrageous.

I have purchased online for quite a few years with Weldricks Pharmacy, and am always extremely pleased with their service and excellent prices. I cannot fault them. Deliveries are always on time, well packed and exactly what I asked for. Thank you Weldricks.

I'm on my 4th lot of Highborn 4-phase day and night collection, so I now feel qualified to write a review! From the moment I started using the serum and moisturiser my skin started to look better, fresher, more even-toned. The serum sinks in beautifully, and the moisturiser leaves such a nice matte finish I never bother with make-up primer now. I'm in my 70's and have always looked after my skin with high-end products, but Highborn London's are the best yet, and I now have no thoughts of changing or wish to keep looking for something better. They are the first ones I've ever kept ordering without wanting to try another brand. They smell divine (not perfumed, just smell delicately pure). My husband keeps saying how young I look, and I must say any wrinkles seem to be being kept at bay.... long may it continue!
I also now use 3 drops of the organic age-defying facial oil after moisturising at night, and, unlike other oils I've tried 3 drops actually IS enough, and again, smells gorgeous. I'm really looking forward to trying the body butter (I have the scrub which is lovely) when I can afford it.
When I inadvertently ordered the wrong size serum I emailed the company and had a swift response from them saying they had cancelled and refunded my order, and set up the repeat order for the larger size, as I had requested.
I have been kept notified by email of the progress of all my orders. I have complete confidence in the products and the company and can recommend both without hesitation.

Fantastic service! I emailed them about needing to return two items. I had inadvertently purchased some different bras to the ones I had previously bought and loved (the ones I received had back fastenings whereas my original ones had no fastening, which I find more comfortable). I had an immediate response back from them pointing me to the right part of their website. I followed the instructions. Within minutes I had notification from Paypal of my refund. No fuss, no hoops to go through, just outstanding service. I feel I can shop with confidence with Conturve. Incidentally, I do suggest considering buying the next size up when working out your fitting. I've lost two stone and mine are still snug! However, they are still the most comfortable bra I own!

Communication from BJS Home Delivery prior to delivery was excellent, from the day my order of bedroom furniture from Cotswold Co was given to them, to a 3-hour slot emailed to me the evening before, a phone call from the delivery guys an hour before they arrived, and another call to get more precise directions to our flat. The delivery guys were extremely polite, cheerful and helpful, bringing the heavy furniture up a steep flight of outside stairs, more steps inside, and putting everything into the bedroom as requested. They handled the big boxes with care. The service from this company was such a difference from another we'd experienced. Highly recommended.

Absolutely outstanding service from beginning to end. Great web chat service, great responses to emails, nothing is too much trouble for the shopwired team. All replies and instructions following my questions are fully clear to understand and follow, enabling me to have the website I want. They offer telephone training which was very helpful. Their pricing structure is very good - much better than any other website builders I've looked into. I simply cannot fault Shopwired in any way.

When Myhermes works well, it's fine. However, when something goes wrong - a parcel gets lost, or in my case doesn't get collected, heaven help you trying to get anywhere with them. I booked a collection online for my business as I do fairly frequently, paying with Paypal. On my Hermes account it showed as "transaction pending - awaiting payment". However, the transaction went through Paypal and out of my bank account immediately. I tried phoning MyHermes, waited 40 minutes for a response, had to pop out of the room for a minute so my husband held on for me. I came back in the room to hear him say "here she is, would you hold on?" and the girl on the other end of the phone saying yes, but when I took the phone from my husband the line went dead. I couldn't waste another 40 minutes trying to speak with someone, so I emailed a complaint. I told them I couldn't wait possibly two days for their response and had to book a collection with another courier, so would they please refund my money. The response I had (2 days later) was, so sorry, we are arranging a collection within the next few days. I emailed them back saying I had sent my parcel with another courier, so would they please refund my £7.84. Since then I have had no direct response to my email (sent three times trying to get a reply) but instead I have had several requests to review their complaints service! Paypal have been no use either, incidentally.

Absolutely terrible website experience. Tried to buy a phone, but the payment screen said it couldn't verify my card number (which I HAD entered correctly). Entered information three times, then entered another card number, screen still said it couldn't verify number. I have never had this trouble before. Each time I clicked on "the number is correct" and finally got through to "pay now" it then said my bank rejected it. One was a business card, one a personal, both with sufficient funds, so no reason to reject. Contact Motorola? No chance. No customer service number for Motorola sales, one number on the website is incorrect - it goes through to "baby monitors". On speaking to them, they said they keep getting calls about other products and had told Motorola about the incorrect number, but nothing has been done about it. Web chat? What is this "sign up to Moli first"? I've never come across this in any other webchat, and why on earth should it all be made so difficult? Gave up in despair and purchased phone from Amazon, because I know from previous experience that you can contact them if there are any issues with an order. I would give zero stars if possible.

Time and time again DHL say they have tried to deliver a parcel when I have been at home all the time. This last time I gave them the option of delivering to either to our flat or to our shop which is below the flat, and yet again they say they couldn't deliver. RIDICULOUS! I would NEVER use DHL for sending out parcels, but you don't get a choice when other companies use them. In the past I have even seen the van outside my house (before I moved into the flat) taking a photograph and then saying I wasn't in and so they couldn't deliver. Unbelievably poor service. Now, yet again, we have to wait over the weekend for an important piece of equipment.

Excellent service and prompt delivery from JT Atkinson of a Hozelock 2-in-1 complete reel. I was very happy to be able to find what I wanted online, and it was competitively priced as well.

I've used Macfarlane Packaging several times now for double wall boxes to pack and send greetings cards (wholesale). Delivery is always prompt, communications excellent and the quality of the boxes is very good. I will continue to use. Highly recommended.

I've been buying smallish size stock double wall boxes (30 x 24 x 16) from Kite for a few years for sending smaller quantities of my wholesale greetings cards. The single wall boxes are too flimsy so would only suitable for lighter, non fragile goods. Double wall in this size is fine. The service is excellent, delivery is very quick.