Sue R

I've been with Names.co.uk for a long time, and have always had a very positive experience when I've needed to contact them. I never have to wait ages to speak with one of their representatives, it's not an overseas call centre, and they always know exactly what they are talking about. I had a lot of things I needed to sort out with my domains today, and Kyle couldn't have been more helpful. It was an absolute pleasure dealing with him, and he sorted everything out to my satisfaction.

Vinted won't accept my bank account details. I have been meticulous in entering them. Sadly, they don't appear to respond even to negative reviews on Trustpilot, but I hoped this would at least draw their attention. I have a lot of barely used clothes I would like to list, but am unable to do so. There appears to be no contact telephone number, no support email address, so I have resorted to using their online contact form which seems to be just for issues with buying or selling. Even if were able to register without issue, this doesn't give me much confidence.

I was very grateful for their prompt and courteous customer service, which nowadays isn't always the case with some companies. I very much appreciate the help that Tim gave me when I had to return an item. This wasn't due to the item being unsuitable in any way, just that personal circumstances meant I had to return it. I wouldn't hesitate to purchase from this company again.

Superb customer service and communications from Pedram, one of the founders of Kloris. There are so many things to love about this company and the products. Their subscriptions: they always notify in advance of an upcoming subscription, giving ample opportunity to change the date, put on hold, or to cancel. Absolute peace of mind that no money will be taken if you choose to do cancel or delay. I love the fact that you can create your own "shopping bundle" to get a good discount on products you love. I find some of the products in particular to be very beneficial. The CBD body massage oil makes a huge difference to my shoulder joints which have been extremely painful at night. I can now sleep on either side with very little discomfort. The high strength CBD balm seems to work wonders on my wrists, which again have been so painful with arthritis it has been difficult for me even to lift a plate, let alone the heavy lifting I have to do in my work. The sleep patches work a treat. I used them every night for two or three weeks, but now I only use them once or twice a week as my sleep seems to have got into a better rhythm. I wouldn't go anywhere else for my CBD products.

Beware purchasing from this company. Firstly, no contact telephone number, which is always a concern. Having received a neck pillow, I emailed some concerns to the email address given on their website, but my email was returned "recipient not found".
My concerns are as follows: I was a bit shocked to learn that the neck pillow I ordered was being shipped from China. Had I know that, I would not have ordered it. I wish you had made that clear on your website. Upon unpacking the pillow, the chemical smell was overpowering (and I don't have much sense of smell). I've had to put it somewhere away from our living area to see if the smell will go. Nearly 24 hours later the smell is still overpowering. If it doesn't go away and I need to return it, I see that shipping is free within the UK, but I'm guessing the item will have to be returned to China. I hope that's not the case.

You say in your returns policy "To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging."

If the smell doesn't disappear of course I will not even try to use it. However, the pillow was packed so tightly there is absolutely no way of returning it in it's original packaging. There were no tags to remove.
I have now sent them a message via their "send a message" link, so I'm hoping that I will get a reply to either that, or to this review.
In any event, I wanted to warn others that their products might be shipped from China, so returns will probably be prohibitively expensive.

I've been with Names.co.uk for years and am very happy, particularly with their great customer service. They are so easy to deal with, professional in all their dealings, and always manage to sort out anything I need help with on the technical front. I can't fault them.

I've always had excellent customer service from QVC, so no complaints there. My issue is with anything ordered on "subscribe and save". I ordered an SBC collection on subscribe and save, and after receiving the first order found that the eye cream made my eyes red and sore, even though I didn't put it anywhere near them, just a small amount in the correct place. I don't like the sticky lip balm either, but do like the day and night cream and serum that comes with the collection.
So - I wanted to go onto the website to cancel the subscription, and couldn't find any way of doing this, and it didn't show up as an upcoming order, so I assumed I had actually ordered the one time only. Being three months ago, I couldn't remember for sure. Yes, I could have phoned customer services, but I think this should be something that could be done online, as with a lot of other companies that offer subscribe and save. Second, and biggest gripe is, that instead of being notified in advance that this item was going to be shipped, and offering me the opportunity to delay or cancel, I got notified that them item was on it's way. Again, with every other company with whom I have subscribe and save products, I always get notified in advance and am able to change or cancel online. Come on QVC, you need to improve this aspect of your service. I won't get caught out again with subscribe and save.

Not a brilliant first experience with a company. When I completed my order with a payment, an "exception" error message came up, so I had no way of knowing if my order had gone through. I saw the payment appear in my bank, but had no email confirmation from the company. I phoned them first thing in next morning and was told that my order had been accepted and that I would receive an email. By late afternoon I hadn't received an email so I wrote to them again, and did then get an immediate email back confirming that my order was on it's way. A week later, I'd received nothing. Then a lady from several doors down brought my parcel. It had been addressed to her, in her name, not to me. Fortunately she phoned the company up to tell them she hadn't placed an order, and was told that it should have been addressed to me. I can't comment on the efficacy of the products yet, and if I find them beneficial I will update my review.

Update to my initial review: website now working. Haven't actually purchased any products yet, so can't review them. First review was "Tried to visit your website today using the link, but it says it has expired and is free to purchase." I didn't know how else to let you know.
Update: Thank you, Provacan, for your reply. I will visit your website soon!

Genuine company, excellent customer service with helpful responses to emails from one of the owners (thank you Pedram). Since starting to use the sleep patches my sleep has improved dramatically from night 1. Instead of getting up 5 - 6 times a night and sleeping quite lightly, I'm only getting up a couple of times, and my sleep is much deeper and calmer, and, I think, getting better each night. When I do get up in the night, I can always go straight back to sleep again. Even more impressive, my husband, who has slept very badly all his life, is also getting better and deeper sleep, which actually is quite remarkable.
We are both getting some noticeable pain relief from the patches and high strength balm, and I'll be purchasing the CBD drops soon in the hopes of getting even more pain relief. I can definitely recommend giving Kloris a try. Even if your don’t have any pain and all you need is better sleep, then try the sleep patches.

I've had a few things from Just Vitamins in the past, so I thought I'd try their Multivitamins A-Zinc 50+ , Glucosamine with Chondroitin (500mg/400m and Turmeric with BioPerine® (Black Pepper Extract). Unfortunately the multivits and glucosamine tablets are both over 2cm long, and quite fat, and impossible for me to swallow. Even breaking them in half doesn't work because of the shape. The Turmeric is 2cm long as well. I'm in my 70's and, along with many other older people, find it more difficult to swallow than when I was younger. It is quite normal for swallowing to become more difficult as one ages, and it is something which could perhaps be addressed in future by making the pills smaller so that one can take two instead of one. Unfortunately I've spent £70 on pills I can't use.
However, I very much appreciate the response from Just Vitamins, and I am following up with them. A trustworthy company.

I've purchased several strappy nightdresses from Slenderalla, all the same because I like them so much - they are lovely and comfortable. There are a couple of things that could be better - they do tend to pill, and the adjustable straps don't stay in position, and I've found that after 2 or 3 years the nightdresses start to look very worn and faded. HOWEVER I'm not going to downgrade my 5 star review because of this. Firstly, because they are so very comfortable, and secondly, because Slenderella's customer service is excellent. My last order of 4 was reduced to 3 because one was out of stock, so I received an email from them telling me this, and the refund showed up within a day or so. They also took on board my comments regarding the pilling and the straps, so that was encouraging too. All in all, a great company to deal with.

I purchased a Phox Wave 2.8L water filter jug via Amazon. I had a question about the product so I contacted Phox Water direct, and was very pleased to receive a prompt reply answering my question. Very reassuring.
With regard to the jug, I bought the filters for magnesium and alkalinity. The water is clean and clear and tastes wonderful, so i can highly recommend it.

I receive 3 or 4 emails a day from Live Energized promoting various courses you can do with Ross Bridgeford, so I decided to sign up for a trial period of a month for his Alkaline Base Camp. Having signed up I received nothing by email and had to email 3 times before receiving an apologetic answer, offering an extra month free. I agreed, so then I got one email giving me sign-in details, which I did. This is what I was supposed to get: "From the second you join, you get me, one-on-one as much as you need me, whenever you need me, to coach you to YOUR health goals, no matter what they are.
Immediately you'll get a personal email from me, asking you some questions, so we can get to know each other.
We then start to formulate your 'Kickstart Plan', and you get instant access to the 'Four Core Actions' that every member does every single day to get huge results."
I got nothing, no second email. So I emailed again, and again had to email 3 times, and in my last one I told him to cancel my subscription. I finally got his reply: "Totally understand, I've cancelled everything. On me. "
What a shame.

There is a scam facebook ad purporting to be from dermatologist Dr. Emma Craythorne is NOT genuine. It advertises AEEHFENG 7-day multi-effect all in one skincare cream, with the most realistic before and after photos. The product is advertised as being certified by the MHRA (Medical and Healthcare products Regulatory Authority) but it is NOT listed. I always check Trustpilot before purchasing anything, and as there was nothing listed decided to post this review. I have contacted the Doctor by email from her genuine website and she has confirmed it is a scam. Always check as much out as possible before purchasing from a FB ad. I have reported this to FB as being a scam. It targets vulnerable people who a suffering with skin conditions.

Excellent advice over the phone prior to choosing the right scales for our needs, and great communication throughout. Wouldn't hesitate to recommend Digital Scales Company.

Having to replace both our computers I purchased them, one at a time, from Scan Computers on the advice of our extremely knowledgeable IT guy. The first computer, which was for my husband, came very quickly and we were impressed with the speed and efficiency of the company and the quality of the computer. I'm looking forward to receiving mine in a day or two.

Up until now I've always praised D & G, because I've always been able to speak with someone by phone. I have now spent over 1/2 hour trying to create an account online - it takes me through hoops and then nothing happens, and also by phone where I've had to spend minutes listening to automated information, press a number of buttons, only to be told I should log in to my account online, or finally, that there is no-one to take my call - good-bye. I see that at least they respond to Trustpilot reviews, so decided this is probably the quickest way to actually get to the service I want. I have protected all my appliances with D & G for countless years, spending £100's annually, but will have to seriously review all my policies. If nothing else they should have a live web-chat (with a real person). Update... two hours later..... finally managed to speak with someone (very helpful) by phoning the line to use if you want to cancel policies. Unfortunately, due to my postcode he was unable to book an engineer, so I had to go on the Hotpoint service chat line, having to go through several automated questions, then got a live person. After answering certain questions repeated 3 times the chat finally ended in an engineer being booked for 5 days time.

I placed an order with Online Carpets which I then had to cancel because I realised I wouldn't have enough time to fit it before my family arrived. I placed the order on a Sunday (over a Bank Holiday) and I sent Online Carpets an email within a couple of hours asking if they would please cancel the order. I had an immediate automated response, then within a very short time another email confirming the cancellation, saying the refund would be processed as quickly as possible. This is extremely good service. Immediate and courteous replies, no hesitation in accepting my cancellation. I won't hesitate to purchase a carpet from them in the future once I have time to sort things out.

Very happy to find a feather-filled small sausage cushion to replace my very old one. Item arrived quickly and was well packed. Excellent service.