Never ordered from this site before but the artificial flowers were far cheaper than other sites like tesco so l took a chance. They were packaged well, arrived within a few days and were of good... See more
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The order was correct and came very promptly. I had looked everywhere for the 80cm x 80cm square pillows to use instead of a headboard. So many websites featured them in marketing shots then didn’t s... See more
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I’ve bought five of these cushions before, so I knew the quality was there. Ordering on-line with this company was easy and didn’t hesitate to go straight to Homescapes to order two cushion pads this... See more
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Speedy delivery, arrived well packed. Ordered 2 ficus trees and the pictures online do not do them justice. They are so beautiful and really full (bushy). They make an excellent addition to my mums ga... See more
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Company details
About Homescapes
Written by the company
A British company delighting millions for over 25 years, Homescapes is one of the UK’s leading online homeware retailers. Specialising in exclusive, all-natural collections of stylish homeware and luxury bedding, every piece is expertly crafted to the highest standards using the best quality materials - without the middleman markup.
With the majority of our ranges handcrafted in our own specialist workshops and factories, we pass those savings directly on to you. Homeware that feels good and does good, for much less. Now, this, is living.
The go-to place for all your bedding and decor needs, we offer the perfect choice of hotel quality bed linen and over 90 pillows and 40 duvets, all expertly designed for your ultimate comfort. Discover the UK's widest selection of 100% cotton and natural material decor, with a focus on premium, all-natural fibres such as wool, cotton and jute.
With Homescapes, you'll also discover one of the UK’s largest collections of artificial plants and trees — lifelike and handcrafted — perfect for your home or office. Our home décor collections are expertly co-ordinated, colourful and on-trend; they include rugs, throws, pouffes and cushions that will complement every interior style. Everything is carefully made with love for you, the art of craftsmanship, and for our planet.
Homescapes at a Glance
- Over 4 million households enjoy Homescapes products in the UK and many more globally.
- Over 7000 exclusive products in stock and delivered quickly from our UK distribution centres.
- More than 98% 5-star reviews from over 200,000 customers.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- A commitment to all-natural and premium materials for quality that lasts and lasts.
- Certified ethically sourced, and skin and planet-friendly pieces.
- Direct from the Makers, and trusted by luxury hotels for 25+ years.
The Home of Ethical Luxury
Written by the company
- Discover The Ultimate Bedding
- Refresh with your best night's sleep through Homescapes' exclusive collection of luxury duvets, pillows and mattress toppers, at dreamy prices. The specialist collection includes handcrafted duvets and pillows with feather and down, microfibre, wool, or silk fillings, in a choice of sizes and togs — all thoughtfully designed and responsibly sourced.
- What's New: Tropical Plants
- An exclusive collection of lifelike, UV resistant tropical plants. Expertly crafted for true botanical accuracy, these replica faux plants will add a touch of botanical green to any home. The range includes palm trees, monstera plants, bamboo and fig trees.
- Free Delivery
- We are pleased to offer free standard UK delivery on orders over £69.99 with over 95% of orders being dispatched on the same day of ordering.
- Dedicated Customer Care - Phone - Chat - Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. You can contact us via email, phone or website chat.
Homescapes' Commitment
Artisan Homeware. Direct from the Makers.
Our Mission
To ethically provide exclusive, well-designed top quality products for your home, delivered quickly with an impeccable polite service at a very reasonable price.
Our Commitment
- To provide customers with the best quality homeware, manufactured to the highest ethical standards.
- To offer the best prices in the UK guaranteed for like for like products.
- To create products that are crafted from sustainably sourced materials and eco-friendly recycled materials wherever possible.
- To provide accessible and friendly UK based customer care and telephone support.
All products are in stock and dispatched from our Midlands based distribution centre. Over 98% of orders received are shipped out within one working day and we only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your item the process is quick and hassle free and as soon as your return is received refunds are processed quickly. Details of how to return an item can be found within your delivery and on our website.
A brand which is loved throughout the UK and Europe, Homescapes enjoys 98 to 99.9% positive feedback from customers across our various sales platforms. This is because of our simple, honest, customer-oriented business practices.
Contact info
Unit 1, Corngreaves Industrial Estate, Central Avenue, B64 7BY, Cradley Heath, West Midlands, United Kingdom
- 0121 3680051
- support@homescapesonline.com
- www.homescapesonline.com
The Home of Ethical Luxury
4.8
Excellent
33K reviews
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Great service and quality items
Great service and quality items. I've been a customer for over 10yrs.
17 July 2026
Reply from Homescapes
Hello David,
We are so happy to hear about your positive experience and your long-standing loyalty as a customer!
We truly appreciate your kind words about our service and the quality of our items.
Homescapes Customer Care
Happy with my purchase.
17 July 2026
Reply from Homescapes
Hello Morag,
We are so pleased to hear that you are happy with your recent purchase.
Thank you for taking the time to share your positive feedback with us.
Homescapes Customer Care
Reply from Homescapes
Hello James,
We're so glad to hear you're pleased with the quick delivery, pricing, and our product!
Thank you for your wonderful feedback.
Homescapes Customer Care
Reply from Homescapes
Hello,
Thank you for your kind comments.
We are very pleased to hear that you are happy with the overall service we have provided.
We hope to hear from you again soon!
Homescapes Customer Care
Simple,no fuss.no hassle.efficient
17 July 2026
Reply from Homescapes
Hello John,
We're so glad to hear you found our service simple, efficient, and hassle-free.
Your positive feedback is truly appreciated.
Homescapes Customer Care
Great service and lovely cushion…
Great service and lovely cushion inserts. Would certainly buy from this company again. Many thanks
6 July 2026
Reply from Homescapes
Hello Kelly,
Thank you for your kind comments.
The cushions you have ordered are made here in the West Midlands, by our skilled seamstresses. Our cushions are generously filled with the finest quality materials.
We hope to hear from you again soon!
Homescapes Customer Care
Delighted with the cushions
Delighted with the cushions
Perfect colour
I like the support they give
Beautifully finished off
17 July 2026
Reply from Homescapes
Hello Elizabeth,
We appreciate your positive feedback.
We're so pleased to hear that you are delighted with the cushions, that the colour is perfect, and that you like the support they give.
Homescapes Customer Care
Very good company 5***. I definitely recommend.
Ease of ordering was great. Delivery also very good. I got a text & email to say when & where my package was as I wasn’t home at the time.
Package (a cushion) was carefully wrapped, not too much, just right.
17 July 2026
Reply from Homescapes
Hello Ann,
We're delighted to hear that your ordering and delivery experience was so smooth, especially with the updates on your package's whereabouts.
It's wonderful that your cushion arrived carefully wrapped and just right.
Homescapes Customer Care
Very Happy! 😃
Ordering process was smooth.
My package arrived within two days (even though I’d only chosen free standard delivery) and, most importantly, everything inside was perfect - Just as I’d expected. (Proving photos on site aren’t AI like many companies now do).
Three great quality booster cushions and a cover, all beautiful colours 🥰
Very impressed! 👍
16 July 2026
Reply from Homescapes
Hello Hanna,
Thank you for your wonderful review!
We are so pleased to hear that your ordering process was smooth and that your package arrived so quickly, exceeding your expectations with standard delivery. It's fantastic to know that the booster cushions and cover were perfect and that you appreciate their beautiful colours.
Homescapes Customer Care
Quality better than expected
Quality better than expected. I have reordered the same item for a spare already. Delivery super fast. Thankyou
16 July 2026
Reply from Homescapes
Hello,
We are so pleased to hear that the quality of your item exceeded your expectations!
It's wonderful to know you were happy enough to reorder and that our delivery was super fast. Thank you for your kind words.
Homescapes Customer Care
I have bought from this company before
I have bought from this company before. Great pillows! Arrived swiftly with good communication.
6 July 2026
Reply from Homescapes
Hello Suzanne,
Thank you for your fantastic feedback!
We are so pleased to hear that you are happy with your pillows and that they arrived quickly. We truly appreciate your continued support.
Homescapes Customer Care
Reply from Homescapes
Hello,
Thank you for your wonderful review!
We are so pleased to hear that you are happy with the fabric and the quick delivery. We appreciate your recommendation.
Homescapes Customer Care
I've bought quite a few Homescapes…
I've bought quite a few Homescapes products now, and they have all been excellent quality.
One issue I had with cheaper items was that with bed sheets, even a tiny bit of toenail could catch on the material. Never happened with Homescape stuff at all.
Quality just feels really nice, and the extra deep sides of the fitted bed sheet means that someone who doesn't sleep too well, like myself, doesn't wake up to the bed sheet having moved out of place.
Delivery was also great, which honestly, considering it is Evri, is a miracle in itself :)
Highly recommended, and they have become my place of choice for all bed products that they sell.
15 July 2026
Reply from Homescapes
Hello Steven,
We are so pleased to hear that our products have consistently met your expectations for quality!
It's wonderful to know that the durability of our bed sheets, even against everyday wear, has made such a positive difference for you. We also appreciate your feedback on the extra deep sides of our fitted sheets, as we aim to provide comfort and convenience for all our customers.
Thank you for making us your preferred choice for bedding; we truly value your loyalty!
Homescapes Customer Care
Lovely pillow but too soft for 'side' sleepers
Pillow delivered in good condition and within specified timeframe. The only negative is that the pillow really is too soft for 'side' sleepers. Lovely cover though and well made.
15 July 2026
Reply from Homescapes
Hello Anne,
We're happy to hear your pillow arrived in good condition and on time, and that you appreciate the quality of the cover.
We're sorry to hear it wasn't quite firm enough for your needs as a side sleeper. Your feedback is valuable to us.
Homescapes Customer Care
Great artificial plants…
The two artificial plants I had ordered i was thrilled with them . Very life like .well packaged and didn't take me long to adjust the branches . Loving them
15 July 2026
Reply from Homescapes
Hello Margaret,
We're so happy to hear that you're thrilled with your artificial plants!
It's wonderful to know you find them lifelike and that they were well-packaged and easy to adjust. We're glad you're loving them!
Homescapes Customer Care
Arrived the next day
Arrived the next day
This has really helped my husband get off the sofa great product , nice feel to material . Thank you .
15 July 2026
Reply from Homescapes
Hello Anne,
We appreciate your positive feedback.
We are so happy to hear that your item arrived quickly and that it has helped your husband. It's great to know you are pleased with the material.
Homescapes Customer Care
Reply from Homescapes
Hello John,
We are so pleased to hear that you had such a positive experience with both our product and our service.
Thank you for your wonderful feedback!
Homescapes Customer Care
Bought a lovely striped garden cushion…
Bought a lovely striped garden cushion for a two-seater bench. It was delivered really quickly, was an excellent price and is very good quality.
14 July 2026
Reply from Homescapes
Hello,
We appreciate your positive feedback.
We are so glad you found the striped garden cushion to be of excellent quality and price, and that it was delivered quickly!
Homescapes Customer Care
Excellent service
Order dispatched within hours and courier delivered the next morning. Better than Amazon Prime service! The booster cushion appears to be well made and after a few days of using it I am very satisfied.
14 July 2026
Reply from Homescapes
Hello Mr Lloyd,
We're thrilled to hear your order was dispatched quickly and delivered the very next morning!
It's wonderful to know you're satisfied with the quality of your booster cushion after a few days of use.
Homescapes Customer Care
Not Olive : Quick delivery however the colour not…
Quick delivery however the colour not as advertised and so didn’t go with my existing furnishings. And at the price I paid I wanted it to be right. The really hurtful part was then getting it back to the post office paying to park and then £13.60 (cheapest option) to return. So please take care when ordering.
19 July 2026
Unprompted review
Reply from Homescapes
Hello Anthony,
Thank you for your valuable feedback.
We shall be addressing your comments internally and apologise for any disappointment caused. For future reference, our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 368 0051 (8.45am - 4.45pm, Mon - Fri) or email - support@homescapesonline.com.
Thank you once again for your review.
Homescapes Customer Care
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