Having received my renewal note, I was quite disappointed with the price. I rung Domestic and General to say that I would be cancelling my policy at the end of this year's term. However, speaking to t... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Getting the replacement dryer was a quick and easy process. The new insurance is also cheaper! It would have been 5 stars but the delivery way awful they arrived 45 minutes after the time window with... See more
Company replied
From booking the engineer to ordering my replacement item everything went to plane. When ordering new item rhe fact I could get my broken item removed and new one installed made the little extra payme... See more
Company replied
Engineer came to assess and, if possible, repair our previous unit. Deemed not repairable. Within 24 hours, the admin centre had emailed options for replacement. This was handled smoothly. The two-man... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fridge freezer failure
From the attendance of the Service Engineer on the Monday we had a replacement Fridge Freezer delivered and up and running on the Wednesday. We were without a working fridge freezer over the weekend, not good in a heatwave, but subsequently the response was brilliant. We thought we would be waiting for parts but then offered a replacement with a choice of models.
13 July 2026
Reply from Domestic & General - UK
Hi Brendon,
Thank you for your review. We are pleased that once the issue had been assessed, the replacement process was handled quickly and that you were able to choose a new model and have it delivered promptly.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Dennis,
Thank you for your review. We are pleased to hear that you were happy with the service provided and that everything went well for you.
Thank you,
Louise,
D&G Team.
Absolutely brilliant service
Absolutely brilliant service, delivery and cost, been using them for 20years, really very good.
22 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Roger,
Thank you for your review. We are pleased to hear that you have been with us for many years and that you were happy with the service, delivery and value provided. Your continued support is greatly appreciated.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Pauline,
Thank you for taking the time to share your review. I'm sorry to hear you are unhappy with the whole experience.
If we can be of any assistance, please reach out via email to us at Hello@domesticandgeneral.com referencing this review and we will be happy to assist you.
Thank you,
Louise,
D&G Team.
The lady was very helpful and polite…
The lady was very helpful and polite knew what she was talking about
16 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear that you found our advisor helpful, polite and knowledgeable. It is great to know you had a positive experience.
Thank you,
Louise,
D&G Team.
Replacement Bosch appliance
We were pleased to receive a replacement appliance which was delivered promptly.
However the supplier delivered a damaged machine which had to be replaced, the expected delivery time was delayed twice on both days.
We are happy with the new machine.
21 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are pleased to hear that you are happy with your new appliance and that the replacement was delivered promptly.
We are sorry that the initial machine arrived damaged and that there were delays with the delivery times, but we appreciate your patience throughout the process.
Thank you,
Louise,
D&G Team.
Not happy.
I added on installation to my replacement order, however it seems as if Domestic and General are happy to take the additional £90 installation charge on top of the ever rising direct debit charge and no advisor or finance team can magically find it.
Very coincidental.
I have submitted a complaint and I do urge D&G to resolve this as soon as possible.
This is not a reflection on the guys who delivered my machine, they were following instructions given to them to not install it.
6 July 2026
Reply from Domestic & General - UK
Hi Charlotte,
Thank you for your review. We are sorry to hear about your experience and understand how frustrating it must have been when the charge could not be located. I believe this issue has now been resolved and the refund is on it's way to you.
We appreciate you taking the time to share your feedback.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Diane.
Thank you for taking the time to leave us a review.
It's brilliant to hear that you have had a great experience with us and that you found us to be very efficient and helpful! We do always aim to ensure that we provide the most efficient service at all times. If you need us again, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Replacement Washing machine.
Dealt with in a excellent manner new machine ordered without any fuss after saying old one couldn't be repaired.
23 July 2026
Reply from Domestic & General - UK
Hi Kevin.
Thank you for taking the time to leave us a review.
We are very happy to hear that you have had a great experience with us when ordering your new appliance. If you require any further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Excellent service
Excellent service - kept me informed throughout the process of choosing a replacement fridge/freezer. Once I had chosen my replacement the delivery date was only 3 days later and they would deliver and take my old appliance away free of charge. I found everything was very efficient and easy to navigate.
15 July 2026
Reply from Domestic & General - UK
Hi Susan.
Thank you for taking the time to leave us a review.
It is great to hear that you are happy with your replacement journey with us, we understand your appliances are very important, so we do everything we can to ensure this is as efficient as possible. Should you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Process of declaring my appliance as unfit
Process of declaring my appliance as unfit and then replacing it was brilliant, very efficient staff.
23 July 2026
Reply from Domestic & General - UK
Hi Steven,
Thank you for your review. We are pleased to hear that the process of declaring your appliance unfit for repair and arranging the replacement was handled efficiently and that our team provided a positive experience.
Thank you,
Louise,
D&G Team.
Find a engineer to fix cookers in…
Find a engineer to fix cookers in Jersey channel ilands
15 July 2026
Reply from Domestic & General - UK
Hi Karen.
Thank you for taking the time to leave us a review.
We are very sorry to hear that we were not able to source an engineer for your cooker, wherever possible we do aim to ensure that there is availability for engineers. This cannot always be possible, and you may be asked to source your own and claim this back from us. If you require further assistance regarding this, so that we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Fantastic
Fantastic. Agent Chris extremely helpful & very professional. Great rapport to build my confidence with what I was agreeing to. I think call was on the Tuesday as that it the day I received emails with details of the cover .
21 July 2026
Reply from Domestic & General - UK
Hi Victoria,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received from Chris regarding your policies.
Should you need any further assistance please get back in contact.
Have a great day.
Thank you.
Emma
D&G Team
Reply from Domestic & General - UK
Hi Alan,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Have a brilliant day.
Thank you.
Emma
D&G Team
Reply from Domestic & General - UK
Hi Raho,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Have a brilliant day.
Thank you.
Emma
D&G Team
it was son easy to accomplish
17 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
From start to finish everything was…
From start to finish everything was great from yourselves. Polite and helpful
20 July 2026
Reply from Domestic & General - UK
Hi Roy,
Thank you for sharing such a great review!
We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help.
Have a fabulous day.
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you for sharing a good review.
We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help.
Have a fabulous day.
Thank you,
Emma
D&G Team
Extra insurance cover is a waste of money!
Well want a palaver, and how unhelpful this company is. When I recieved my new products l registered my dishwasher, and other electrical items. The gentleman was very helpful, registered my 1 year garentee, and then ask if I would like to pay so much a month for accident damage or breakdown, l did. That was my big mistake! As l have now got a breakdown, rung D&G, told not covered as still in warranty, which surprised me as it is over a year, anyway lady put me through to the warranty dept. No help what so ever, said l have no guarantee recorded, wouldn't even take my guarantee claim number to look! So back to D&G and well this guy didn't go from his scriped no help at all and rude, didn't take a policy number, claim number, said not covered, as l need to tell them how old the machine was, go figure it was new when I had it, with a one year guarantee! Anyway over 18 months of paying extra for insurance, l am now out of pocket as apparently l'm not covered, with a broken dishwasher, to boot. Do not!! Get the extra insurance cover it is a con.
No thank you Emma, l completely understand, l do not need extra suppprt in explaining it, as it was reiterated to me by your three colleagues yesterday. It still does not help me get my dishwasher repaired by you or your insurance does it. As l have already stated the warranty was only for a year, and that ended last October, and l have been paying you for over 18 months. What l need it an engineer out for my machine, which you do not seem to want to resolve, only to explain the simple details, which l know.
22 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to write your review.
We are sorry to hear that you are not happy with your plans, when a plan is set up on new products they are covered by accidental damage, then once the warranty runs out we cover you for accidental damage along side any break downs your appliances may have.
If you need extra support in explaining this information please contact us on one of the links below, alternatively you can send us a email to our Trust Pilot team at hello@domesticandgeneral.com using the subject as Trust Pilot remembering to add your plan number and your full name and address including postcode along side a copy of your Trust Pilot review.
Twitter/X: https://x.com/
Facebook: https://www.facebook.com/DandGGlobal
Thank you,
Emma
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