James Anthony Tucker

Short version: after the review, the manufacturers got in touch and, saying it was under warranty, replaced the unit free of charge

Original review:
Have had two of these, and both have failed after occasional/light use. The second one seems like a software issue that might be resettable, but no response from customer service [EDIT--I later found this in my spam folder, sorry]. Impossible to say if there has been a positive effect. I am looking for alternatives

EDIT 30 sept 2025: The problem is that the screen lights up, but only the "P" button works occasionally. I've tried opening up the case. and found there was a white powder under where the buttons press the switches. Dusting it produced no improvement, think I may try swabbing them with alcohol next.

15 Oct: Have been contacted by customer services who say it is under warrenty and can be returned. I have been a little slow but when I went to create the returns label on Royal Mail, it wouldn't accept my address. Contacted Kegel8 again and they sent a QR code/label to me directly

30 Nov: Apologies for slow reply. I now have the new unit and it is working fine, so have updated my score and title

This is a nicely designed device with a mostly good app and evidence behind it. I decided it was worth a go but sadly, it doesn't seem to have brought about any improvement for me. Hopefully, it does for other people.
On a side note, the computerised therapy that comes with it seems promising to begin with but rapidly becomes patronising and irrelevant for someone with more than very mild depression, and its regular requirement to fill in qestionnaires gets annoying.

Was told the time slot, driver showed up, friendly delivery

Have been consistently good and reliable. When I have needed technical support I have got through to someone who speaks perfect English and shows great patience, even when the fault turns out to be with the cabling within my house!

Great quality gear, good replacement when I'd ordered a wrong size.

The Spade device itself was useful, if prone to the odd freezing of the picture (to be fair, this could well have been my phone). However, the first broke down after 11 months. It was replaced free of charge, which was good, but the second only lasted 10 months, and this time I received radio silence when I contacted them. Was only occasional use for both.

The initial clean and the first two regular cleans were good, if expensive. The third one was awful, missing a lot of areas and only doing others in a cursory manner. I worked out it was over £40 per person-hour into the bargain! Management said they would put it right, but a brief visit from one maid still left the shower uncleaned. After that the management did not even try to apologise or defend. Did return my keys promptly though.

Was handy, didn't use the premium service

I bought a posh Bissell carpet cleaning machine from Currys. It arrived efficiently enough, but turned out not to work. It went away for repairs and still did not work when it came back, which admittedly is not necessarily Currys fault as it was Bissell who did that part.

I packaged it up as best I could and sent it back for a refund. A while later I got an email saying it was due to be delivered! I rang up and was told it was a mistake, but they could not cancel it until it was out for delivery. While I had to do myself.

Two weeks later, they did the same AGAIN. This time I made a complaint. A while later when there was still no refund, I made another complaint and threatened them with Which?/Small Claims. I later got a partial refund (for the machine, not the unopened carpet cleaner I got as part of the deal and returned along with it). I am currently complaining again about this.

While the individual people I spoke to did their best, the system obviously did not actually allow them to do their jobs, and God knows what was going on higher up.

Oh, and if this gets the same response as most of the other entries on here, I would like to point that I have already been in touch trying to get this resolved for quite a while now.