Outstanding customer support
I would like to formally acknowledge three members of your team for their exceptional support today.
I accidentally entered the wrong Eircode on a parcel containing medication that required refrigeration. When I realised the mistake around 3pm, I was extremely stressed, as the medication was expensive and needed to be kept cold. I live in Sandymount, Dublin 4, and it was too late for the driver to return.
When I called your customer service line, Sinead was incredibly helpful. She contacted Ailbhe in the Greenhills depot, who then reached out to the driver, Marlon. I offered to travel to the depot, and Marlon confirmed he would be back around 4:30–5pm and would bring the parcel with him.
Sinead and Ailbhe coordinated everything with Marlon and kept me updated. When I arrived at the depot, Ailbhe came out to my car within minutes and handed me the parcel. After the stress of worrying about the refrigeration, I was genuinely relieved and grateful.
Sinead and Ailbhe went above and beyond to reassure me and resolve the situation quickly. Marlon was also extremely accommodating. If I could give 6 Stars i would
Their support today was outstanding. Thank you DPD Greenhills.
Karen
22 May 2026
Unprompted review