Fiona

Beware of the way transactions are handled but more importantly how this company handles your chat and complaints as a premium member. An hour after contacting an agent re a refund I’ve no answer. Shell withheld 175$ on 22 June. On 8 July it said reverted. Having done the maths on a calculator the balances didn’t show that 175$ as ever refunded the balance didn’t get the money. I’m left here feeling scammed, no agent has even tried explain it they say reverted. I’m left wondering how many payments held and reverted not refunded I’ve suffered. I’ll never use this card again and the agents are just no better than AI

I recently wrote to the CEO of Orange Christel.Heydemann The reply showing the contempt this French company has for ten years loyalty, goodwill gesture refused. They also only saw one attempt on my account to log in and purchase an unlimited USA package. They ignored all the problems to buy other packages. But the contempt shown for the problem my residence is having re fibre was I’m not there. My Friend is! But instead of just refunding or respecting the issue they have the absolute audacity to write to me like I’m an idiot. I will cancel my contract when home that’s worth 59e a month and I’ll now buy a USA sim. This I won’t tolerate , only the French show this contempt and ignore loyalty, no wonder their Trustpilot rating is 1.7

Every year I’ve had 350e or more this year I’ve 75e and they say I’ve had five years premium
Payment do for all the electric they are now robbing me blind, this money isn’t worth the aggravation , avoid solar panels and EDF
A month on nearly dubmitteecsnd not even been paid measly 72e it’s a huge con

Mean amounts and can’t be bothered to answer emails . Every year I get over 350e and this year they are only going to pay 69e, the fun hasn’t stopped shining but suddenly I don’t get paid the correct rate anymore

I have had so many problems with Revolut, the most recent was they refused a payment, no reason money there, $600. In chat they apologised saying they had an aggressive policy. After several exchanges where the wording and apologies get sickeningly irritating, I asked if it was a person or AI as they had sent me the WRONG links on how to do stuff. You deserve 0 not even one star as it’s…..AI
They’ve asked for more info sadly I can’t upload the images here of the apologies on the chat for wrong links sent as proof
One day humans won’t gafe jobs due to crap Ai which I pay premium for

I have a European Motorhome in the USA and the Truma heater is playing up, do I went in as they are on the Truma N America approved repair list. The lady pointed to all her certificates and said we haven’t a qualified technicien actually advising me to return to Europe (in 20 months ) and get it repaired. It’s freezing here et the moment with snow!! Then she said wait spoke to her technicien who said he knew about the heater and would take a look! No thanks I left wasted an hour and have no confidence at all after they exchange

Very disappointed with this chain of gyms. I joined as travelling USA in RV for showers. Been to a fair few and all I can say is it disgusting.
Seguin Texas drains stank and there were those black drain moth flies all over the walls about 200 told staff merely shrugged.
The showers are not strong, most do smell and arent clean
Waco Texas didn’t even have a hairdryer. The lad on reception said he’d never had anyone ask! I have never been to a gym in uk Europe that hasn’t had one and most of yours do
I have to say I’m highly unimpressed
It’s freezing snow here in Waco and I’ve had to walk out with wet hair, very unhappy and if it wasn’t for a case of needing showers then I’d quit
What a disgraceful response, it’s for YOU to send a test customer in from Corporate, it’s for YoU to reach out to the Manager, NOT for me to return 300 miles as I move around and tell the manager. You are clearly not interested and shirking your responsibility to clients health, I’ve raised issues that could make people ill, I’m disgusted and will look at YMCA’s who have pools instead. Not good enough

Possibly the most stupid people I’ve ever spoken to. I shipped my German Motorhome to the USA and the heater stopped rifling throwing up codes. I called Truma N America and travelled from Baltimore to Florida 1,500 miles near Lakeland called expecting them to say go see them. I was told only “Indiana had the tools and knowledge, 3,000 miles away with snow! In Texas I found a woman whose RV repairer repaired her Truma, American van with same unit as mine and ordered a circuit board which came from Great Britain. It’s winter I’m frozen and I should gage been given a reputable repairer. I called this ladies RV repairer who confirmed Truma were indeed difficult if not stupid to deal with. I will see him in a few werksssbc pray he can help me as I am here for another ten months, tonight it’s -7c and no heater no hot water throwing up same codes is like car camping but in a 90,000e van. I’m furious. How can a company be so stupid arrogant and words fail me because this product can clearly be repaired here, their score and peoples’ experiences reflect their incompetence clearly

So huge they don’t care about you, the messages are clearly not even a person. Dishonest and disgusting, they offered me a refund if 89e I never received this. I messaged back and just get the same response
“I'm sorry for the frustration—system limitations refer to technical restrictions that prevent me from issuing the credit at this time. How else can I assist you with your Starlink service?”
Then today they offers me a credit and in the same conversation state
“I apologize for not fulfilling the promise earlier due to the system issue—I'll issue the 89€ courtesy credit to your account now. I'm sorry, but I'm unable to issue the credit at this time due to system limitations. How else can I assist you with your Starlink service?“
Absolute repulsive company
Beware well you can see how you’ll be treated by their 2.4 rating on here

Disgusted they promised on here that I would be contacted by the CEO after I emailed perso all, sold an apple phone with a non apple SIM card no number on it and broken points and they gave ignored my complaint.
I hate received a reply from ombudsman and will proceed to court. Beware

Dirty showers Seguin Texas the worst! You complain you’re met by surley people on reception
Black membership $48 to find drain moth flies on walls, dirty smelly showers in disappointed

Been to 20 now, not enough checkouts , bad service, rude staff. Awful

Dont buy a used phone from this company. I paid a lot of money for a perfect iPhone 14 a year ago, ne er used it kept it to go to the USA as a spare. Broke my 11 and put sim in their phone. No sim went to a phone shop who said the points inside are damaged but worse still the dim holder beats no Apple number and is obviously not an Apple sim. Phones useless out of warranty, had to buy a phone in USA, I’m furious and emailed the ceo
This phone was mis sold and not fit for purpose, if the ceo won’t refund I will write to the ombudsman and go to the Uk small claims court for resolution
This is disgusting

Revolut disgust me, their chat just apologies for their incompetence. Tonight they refused $300 to a reputable company three times and excuses it “as an aggressive policy they need to review” I’ve ne er had a days issue with TransferWise but this company are beyond incompetent, the links they post in chat often don’t work, they witter in apologetically and when you ask for a goodwill guesture for their incompetence you get nothing. Premium card for rubbish service thats What

Having left my phone in the car and unable to Google sites offering two different pajama tops, I asked what size generally corresponded to a medium UK size. "I don't know, we're in Drance," replied the idiot. No effort to help me. I'll shop elsewhere; the quality was mediocre anyway.

Just about the worst app I’ve ever used. I’ve used wise four years without a glitch. I got a Revolut card after three months of then failing to agree my ID.
Now loading money appears to have a glitch so you think don’t worry I’ll contact customer chat. What a nightmare after saying sorry one hundred times they attach links and it doesn’t show currency, so you follow instructions going round and round and an hour later after more wrong links witg currency not added to buy sell list despite having the accounts open I’ve given up And I’ll use Wise. I don’t recommend this

After Charlie contacting me on here from social media concerned I suppose for their ratings…. She called called and after an hour onto the fraud team HSBC have accepted this is a serious complaint. I can’t add money to Revolut and neither can I pay Revolut from my accounts a transfer. The funds are there, it’s not blocked and nothing I can do gets this payment sent. Three days wasted approximately 12 hours, 15 refused transactions for a pityful 2,300 quid. No idea how I’ll get my money on this card from my bank to live for a year in the USA. This is criminal I want to transfer my money and now they don’t even call back because they can’t resolve some chronic technical
Glitch. Tin for the hills use another bank, I’m trapped as an expat because Barclays closed my account after 45 years post Brexit , all emails to Charlie now go unanswered I guess someone from complaints will call as their CEO can’t be bothered to reply to an email i sent him , I wonder if the ceo of HSBC would like to be trapped in USA a year without access to his money

This bank is beyond incompetent. My first bad experience was unbelievable yiu couldnt make it up. I lost my phone panicked and called. I was taken throgh no security whatsoever and they confirmed my money was safe. At that realisation I asked why they hadn’t confirmed my identity and asked to report the issue to management. The guy pretended to put me through then listened and pretended he would discipline the person! Himself. When I caught him out and reported the issue to the CEO it was investigated and I was told they wouldn’t sack him but retrain him! They were horrified and tgst call being uppermost in my mind I got a call at the weekend querying a mere 2,300 transfer which they’ve now reversed because I ended the call because I didn’t like the operators manner. Something about the call was off. It seems their call centre staff are inadequate and now I have all this aggro because all I did was transfer money to my own verified accounts and having passed security and confirmed I wasn’t made to do it by a third party I now clearly have to waste my time calling to get this fixed. Once I’ve spent all my inheritance I’ll be free of this wretched bank. Whst a dreadful thing to say because dealing with them is painful

The worst bank I’ve experience in 45 years. After Brexit Barclays closed expats accounts, I opened this. Today ten failed payments to MY Revolut card in MY name. I called and was told the account was reset. Three more failed payments. I called and and am put through to some foreigner I can’t understand who can’t assist me! I need live in the USA on this card and this bank is making life impossible and miserable. Plenty of funds but they are clearly incompetent, I will be making a formal complaint

Overall a good experience except medical questions while important could be handled better and after one irritating call handler I asked to be transferred was left holding so long I called back which didn’t impress me. The price was hiked from one online which you can buy online but suddenly I was given a 20% discount so it was the same! Strange