Walmart Reviews 

12,895
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,575 reviews, most reviewers were let down by their experience overall. Shoppers frequently report deep frustration with unhelpful customer service representatives who completely fail to provide proper assistance, resolution, or timely refunds for faulty purchases. Consumers frequently encounter major problems with online orders, including missing items, badly damaged packages upon arrival, and completely unreliable delivery drivers. However, some customers also noted that certain everyday essentials arrive smoothly and praised the genuinely helpful assistance received from specific polite team members. These appreciative individuals found the available selection of health aids and home products to be a truly reliable relief during unexpected personal difficulties.

What people talk about most

Product

Clients share ambiguous opinions on product. Some reviewers highlight positive experiences with availability,... See more

Order

Users describe negative interactions with order processes, frequently highlighting unexpected cancellations... See more

Delivery service

Consumers find delivery service to be negative, consistently reporting significant delays and items left at... See more

Customer service

Customers consistently note negative experiences with customer service, highlighting frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Im a Walmart plus customer. Been buying items through the free shipping option for 2 years now. All of a sudden the free shipping option is gone. Customer service acted rude and like they didn't know... See more

Rated 2 out of 5 stars

I’m giving them 2 stars for the few times things go as planned I ordered , for delivery , several items including a new to me olive oil I wanted to try. All the items except the oil were delivered o... See more

Rated 2 out of 5 stars

I have Walmart+ and they primarily use FedEx for my orders. 50% of my orders say they're delayed due to a failed delivery attempt due to business being closed. I live in a house no where near any busi... See more

Rated 2 out of 5 stars

I purchased a item only to get home and the box is completely empty. Mind you it was fulfilled by a employee and packaged and delivered right to me. Yes it isn't always bad business. But being a super... See more


Company details

  1. Electronics Store
  2. Online Marketplace

Information provided by various external sources

Shop Walmart Online for Low Prices on Top Brands in Computers, TVs, Toys, GPS, Video Games, DVDs, Music, Apparel, Housewares, iPod, Photo, Grocery, Baby Gear, Pharmacy & More. Free Shipping with Site to Store.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

13K reviews

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No history of asking for reviews

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1.7

All reviews

(12,895)

1,564 reviews in the last 12 months

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Rated 1 out of 5 stars

Plus Membership is a rip off

I am a long time Walmart plus member. I often order for same day delivery but now they ship via fed ex even locally so my items never arrive on time and often days later I am going to cancel my plus membership

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Multiple issues with a delivery from a…

Multiple issues with a delivery from a store literally across the street from me. 1. The same-day delivery got delayed 2. For part of the order , the driver said it couldn't be delivered which is ridiculous because another order just got delivered earlier the same day 3. The notice said they'd attempt to deliver again "soon". That was 2 days ago and I still don't have my item. 4. Customer service was unable to tell me why the delivery couldn't be made. 5. they couldn't initially say when exactly the delivery will be attempted again. 6. After finally talking to live rep, he said the delivery will be made by 8pm yesterday, but I still don't have it. 7. After calling back again this morning they still coukd not tell me when it would be delivered.
I finally had them just convert to pickup, so now I have to make a special trip to get my item. The one partially redeeming action is that they refunded the price of one of the two identical items after the first call, then also sent a $25 gift card after the second call. But what a mess!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Do Not use Walmart Plus

I ordered and item with walmart plus and paid for next day delivery on a thursday, i needed the item by saturday. friday i looked and it said delayed no drivers available with no eta. It never showed up. Monday came and went still it just stated delayed when i checked on line, again, with no eta. I tried to cancel my order... and it said that i couldnt because my order was processing. It told me i had to wait until wed for my order to be fulfilled if not i could then cancel it. This was an $80 item, so i wanted my money back.

I contacted customer service and the rep confirmed they could not deliver the package, and that there was no delivery scheduled or being worked on from what he could see. He tried and couldnt even cancel my order, the system wouldnt allow him. He got a hold of his manager and even the manager couldnt cancel and refund me. I was told i had to wait til 8pm on wed night to cancel and get a refund. They couldnt explain why, just that the system would not unlock the order for refund until that time. They said if it showed up id have to send it back, and if it didnt then go back in and cancel.

Walmart Plus is a complete joke. Why offer next day delivery when you have no way of fulfilling that order? And then you force your customer to wait until you say they can have their money back?? Youe system is intentional fixed that even a manager cant even overide it? Thats Trash

I will never use walmart plus again.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

RIP OFF

0 stars from me, long story short, I ordered a Jellycat item(after reading reviews most of them are FAKE because they have SCAMMERS selling items on their website which the seller is no longer with them anymore) I ordered it Back in Nov 7th, 2024 & to this day on thier website under my account, purchase history it still says "Delayed, Stuck in Transit so it was shipped but I never received it,one day I just happen to be on their website & decided to just look at my purchase history & thats when I came upon this & no one called me or sent me a email about this so since it`s been over 120 days(Washington`s Law)there is nothing Walmart or my bank can do to get my $30.16 back on my debt card,even called thier SO CALLED CUSTOMER SERVICE & TALKED WITH AMR, he basically told me to go **** myself NOTHING HE CAN DO, thats the Customer Service we have out there today Walmart could have stepped up & just gave me store credit for $30.16 to make me whole again but NO i`m just SOL so SCUMMART,GREEDYMART, I will never step a foot again into that BAD BUSINESS, NO CUSTOMER SERVICE ANYMORE JOINT & DO CHOKE ON MY HARD EARNED $30.16 KARMA IS A B**CH & I WILL BE SPREADING THE WORD AROUND ABOUT THIS & CUSTOMERS OUT THERE WHO GOT RIPPED OFF LIKE ME DO TELL ME ABOUT YOUR SCUMMART, GREEDYMART RIP OFF EXPIRIENCE, I JUST CAN`T WAIT TO READ MORE ABOUT HOW WALMART IS GOING DOWN THE TOILET THE WAY THEY TREAT THIER SO CALLED CUSTOMERS!!! WALMART SUCKS!!!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I am a disabled vet can't leave home

I am a disabled vet and I have to order my food. Everytime I order something is missing, this last order, I purchased 16 things and only got 4 and I paid for delivery and did not get a delivery and they say they can not give me my delivery money back even though i did not get my order. Somebody needs to do something about this. This is how they treat there veterans.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Same day delivery is a joke

I placed an order for same day delivery.
They charged me for an item and it was not delivered same day. 3 days later, I contact them for a refund and they told me I have to wait 3 additional days before I can contact them again and request a refund. The agent seemed nice and apologetic. The manager was like oh well, get over it. Not his words but his sentiments.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I could not be more furious

I could not be more furious! I placed an order online and paid for it. Within seconds I received an email that my order (1 18.00 item) was flagged for fraud and canceled. WTF??? When i questioned the cancelation I was told to try to reorder but conveniently the price is now $5.00 HIGHER! SUCH DISHONESTY FROM WALMART! SHAME ON YOU!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

price scam??

This is 2 weeks in a row now that I have been charged the wrong price on items. They seem to "forget" some items are on sale for people ordering delivery service on line. The item is GV brand frozen shrimp. On sale for 3+ weeks for $9.97, on sale from $11.44.
So again I get the pleasure of waiting 10 business days for my refund on their mistake.
Once is a mistake, twice seems more like a scam.
If you shop at Walmart, be sure to scrutinse your receipt. You may be surprised.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Can’t delivery on time

Can’t delivery on time, always have substitutions and rotten meat or vegetables. It use to be good now it sucks and you have to spend 30 minutes on the phone. Unacceptable I am canceling and moving on.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible delivery and customer service

No wonder no one is happy with your delivery system.
It is the worst customer support and delivery time.
They tell one thing when you order and another when it is time to deliver.
When you contact customer service, you end up overseas, where they don’t really speak English.
Never again I will ever purchase anything from Walmart.
Dream on Walmart, you will never become like Amazon.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Do better walmart

Well i do the online and delivery and omg its insane i ordered 4 packs of black cherry koolaid July 2, 2026 and it is Sept now still havent recieved them! I order every other day so they pull up it as been delivered eveen when i sent the email and reciept saying still pending for delay. Come on now and i looked at the price and 13.48 for 4 packs? R u kidding me right now? Come on THE PRICES OF EVERYTHING IN THE STORE HAS GONE UP SO HIGH THE PAST YEAR ITS UNREAL! DO BETTER I MEAN SERIOUSLY, IF THERE WAS ANYWHERE ELSE HERE IN FORT SMITH I WOULD NOT EVER GO BACK THERE!!!!!

2 July 2026
Unprompted review

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