HSBC UK Reviews 

Would not recommend HSBC as a personal banking institution.
Not interested in small private customers, show no loyalty to customer of over 60 years.
Very poor customer experience.

Great service and we would use HSBC again any time.

Great experience at HSBC with Hinel Vegda, she was very helpful.

Great customer service. Very clear explanation, polite and friendly staff. Jonathan was great, thank you!

Zeena was magnificent with her patience, expert knowledge in guiding me through the mortgage application, it was a pleasure dealing with her, she is a credit to HSBC

I met Harry Khalick, Premier Relationship Director today. Harry impressed me with his calm persona and his knowledge around Premier and Wealth which was a “breathe of fresh air”. I found myself building a notable relationship with trust and will look to opening an account with HSbC UK and being part of my wealth to see what can be done to diversify my assets. Thank you.

This is yet another bad review for HSBC. Clearly, my last review, left on 25th June, wasn't enough. I even updated it when I heard nothing back, yet another month has now passed and all I've received is another automated response, which is below.
This demonstrates just how incapable HSBC is of dealing with a straightforward complaint. I've been trying to understand why such a simple process - paying in a cheque online - went so badly wrong, and why your agent put me through the most ridiculous conversation for well over an hour.
How hard can it be to listen to the recorded telephone call? The complaints adviser who took my complaint told me they had obtained access to the conversation through IT, so what is causing the delay?
We're waiting to leave HSBC and close our accounts, but we can't do that until this complaint has finally been resolved.
HSBC, sort yourselves out. You're losing customers.
23rd July
Case Ref: 12578792
We’re sorry we haven’t resolved your complaint yet.
We know it's not what you want to hear, but we haven't been able to respond to your complaint in the last 4 weeks.
Your complaint is important to us and we’re focusing on investigating the issues raised thoroughly and coming back to you.
We aim to respond to you within the next 4 weeks and we’ll keep you updated along the way.
Thanks for your patience and once again we’re sorry for the delay.
Yours sincerely,
Your Customer Service Team

I was depositing cash at the Solihull branch today 23/7 and had a nice reception from both ladies behind the desks taking the payments etc. Carol was very polite and charming in her own way….
Fabulous service with a smile.
5 stars…

So where do you start..... a bank that sells it's self as a global Bank with 24 hour support does not have any support for customers on a Sunday...... But it lets you go all the way through the IVR on every telephone number they have before telling you they are closed.

I have had my business account with HSBC for over 18 years. I consider myself a good customer. On Sunday they froze my password and the reset process failed. Apparently the signature provided didn't match the one on file from 18 years ago.

I was sent a text with no next steps and left with no access to my accounts. I waited, but no HSBC did not feel the need to contact me and explain what to do, they left a customer with no place to go.

I waited all Monday but nothing, so on Tuesday morning I rang the CS line at 08.00am. I was transferred to non UK Contact Centre where the call was terminated by the agent when I asked her why HSBC doesn't provide customer support on a Sunday...

I rang back and went through the same IVR ID stuff again - but hey, I'm only a customer - spoke with someone in India who explained I would have to go through the process of providing the signature again. I did this. Nothing happened.

I rang back and went through the same IVR ID stuff again - but hey, I'm only a customer - spoke with someone in Eygpt who explained I would have to go through the process of providing the signature again. I did this. Nothing happened.

I rang back and went through the same IVR ID stuff again - but hey, I'm only a customer - spoke with someone in India who explained I had been wrongly advised and I was instructed that I had to go into Branch with ID to sort this out.........!!!!!!!!!!!!!!!!!

WHY WAS I NOT TOLD THIS ON SUNDAY...!!!!!

I ASKED HER TO TELL ME MY NEAREST BRANCH - SHE SAID GOOGLE IT.

THIS IS NOT ACCEPTABLE CUSTOMER SERVICE.

So having already wasted my morning, I now have to waste my afternoon.

Went in to branch provided ID, resigned signature and was told it would be 24 - 48 hours...

And yes, I am still waiting.............

THIS IS NOT ACCEPTABLE AND I HAVE MAJOR PAYMENTS TO MAKE !!!!!!!

Excellent service, very friendly, and helpful. From Dolly. Couldn’t fault anything

I visited the HSBC Altrincham branch today because my card wasn't working. Jayne Oliver, the Customer Service Advisor, was patient, professional, and incredibly helpful. She took the time to explain the issue clearly and resolved it straight away. I'm very grateful for her excellent support and truly appreciate the great customer service she provided.

Richard was a good assistant. He helped me a lot. Thank you

Had a phone call call about Premier Onboarding and spoke to Sansha Botha. Very friendly, explained everything, let me ask questions and repeated information if I didn't understand at first. Very informative and didn't feel rushed.

Front ladies Sarah and Vicky made us feel welcome, we had great help from Becky,

I needed help with my Business Account and was seen by Mr Arun Unnikrishnan at your Ipswich Branch.
I found him to be knowledgeable and very professional.
He was able to resolve my issues in a timely and effivient manner.

Adam was very helpful in processing my mortgage application top marks )))

I have been using HSBC for approximately 60 years and have seen many changes during that period, which for me have always been very good. So much so, that my family also use HSBC Bank through my recomendations.

A Big thank you to Katie boyson in the complaints dept for resolving a long running problem transferring my isa money from my investment direct account to a fixed rate account,she persevered when others couldn’t be bothered.
Thank you

Neil from the Beverley branch was very helpful and took extra time to make sure I had all the information I needed!

Really pleased with the advice and service from Mhairi Black.
She was informative and responded quickly to our enquires .