AVOID, AVOID, AVOID ONECALL OR BE CONNED LIKE ME
Absolutely dreadful service.
Onecall had to refer me to one of there 3rd party repair companies as they couldn't find a garage close to me that had any space to take my car in for said repair.
Fair enough ough you might think BUT, for there any service went down rapidly as I either had no updates, I had to personally chase the 3rd party constantly for what was happening, and when I did get some sort of reply, it was nonsensical, and seemed a ruse to fob me off and delay the very simple repair.
When I finally spoke with Onecall claims department I was told that as I had been referred to one of their 3rd party repairers, they were no longer interested in my claim, as it was down to the 3rd party to sort everything out.
They seemed unaware that actually Onecall were still liable to complete the contract I had with them, and not there 2rd party repairers, as my car insurance contract was between me and Onecall.
So for those uninitiated with the fineries of general insurance, be aware, if you're insured with Onecall and have a no fault claim on youcar insurance, Onecall simply aren't interested in you, so my advice, as a retired financial adviser of 35 years is, AVOID ONECALL
18 May 2022
Unprompted review