1st time customer experience never again
I wish I had checked, trustpilot before going ahead and doing business with this company by purchasing from them, I normally do it beforehand, but I hadn't on this occasion. This company deceived me from the gekko. Plus a staff member as well as the product advertisement told me the upgraded stepper/climber would have height altering plates it doesn't, then they go and sent me a defective equipment. Then that same staff member comes out and offers me an insulting compensation fee amount, considering the price I've paid for this equipment, I have not heard from them since and still nothing. Steer clear of this company, the company is a rip off merchant and highly deceptive. The product advertisement and what you receive isn't necessarily what you will get when it arrives, and when you do receive it and start using it, it may be defective, and the support, even though you apply and have the extended warranty may well be highly lacking, if you receive any support at all. The American site and staff have NOT responded to any of my emails AT ALL, shocking piss poor service. Do not do business with this company they are the appalling, shocking experience for a first timer doing business with this company, never again. Always check trustpilot 1st, before ever considering doing business with a company it will save you the headache, frustration and disappointment. Otherwise you may pay for it later, due to the lack of customer support.
20 July 2025
Unprompted review