Muzikkon Reviews 

736
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and beautiful craftsmanship of the instruments, noting their excellent sound and robust build. The ordering process is often described as easy, with products arriving quickly and well-packaged. Reviewers also highlight the exceptional customer service, with staff being helpful, supportive, and responsive. However, some customers noted delivery issues, including unexpected delays, additional customs fees, or missing items like strings or frets. A few others found some instruments had quality problems, such as pegs not holding tune, incorrect string types, or non-standard string placements, making them difficult to play.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers expressing delight with their... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Order

Reviewers mention positive feedback about order, highlighting an easy and smooth ordering process with... See more

Staff

Clients share positive opinions on staff, frequently describing them as helpful, professional, and friendly.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 bodhráns and they were dispatched the following day. They arrived separately, but that was not Muzikkon's fault. I wasn't worried because I could follow both packages online and knew when... See more

Company replied

Rated 5 out of 5 stars

It was my very first lute I have bought. It came on time. Unfortunatelly one gut fret was missing. Muzikkon immediately has sent full set of gut frets via express courier service. I would strongly rec... See more

Company replied

Rated 5 out of 5 stars

My son plays Ukulele and has become very interested in Renaissance fairs and wanted have something to play that fit the theme. We ordered your lute ukulele and it arrived amazingly fast and is absolut... See more

Company replied

Rated 5 out of 5 stars

The delivery arrived well ahead of the estimated arrival time. The packaging was well done, with plenty of tape indicating that it was a fragile package. The guitar is well made and looks just like th... See more

Company replied



Company details

  1. #3 of 3 best companies in Musical Instrument Store
  2. #1 of 1 best companies in Drum Store
  3. #2 of 2 best companies in Guitar Store
  4. #2 of 2 best companies in Musical Instrument Manufacturer
  5. #1 of 1 best companies in Violin Shop

Written by the company

We are a Dublin Ireland based Musical Instrument company. We supply and manufacture top quality affordable Traditional Irish, Ethnic and World Musical Instruments including Harps, Bodhran Drums, Flutes, Banjos, Ouds, Renaissance Lutes, Dulcimers and many othe that you can find on our website : www.muzikkon.com All our instruments and accessories are made with the finest tone woods at very affordable prices for today's musician. All our Products comes with 3 Years Warranty and 30 Days Money back Guarantee. We offer educational and industry discounts . You can Contact us online 24 hours by visiting our website : www.muzikkon.com Please feel free to pop in to our Showroom in Dublin or Wicklow We ship all our instruments Worldwide Daily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

736 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(736)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly professional trustworthy and efficient

I have been extremely happy and satisfied with all my dealings with Muzikon. I would rate them as my no 1 music shop - they are professional, obliging, courteous And dependable. They have gone the extra mile to ensure that my harp was delivered in time and this put an extra trip to Baldoyle on them.Their after sales service is second to none. Thank you to Dave and his colleague in Muzikon. Cannot recommend them highly enough. A+++

18 June 2026
Rated 5 out of 5 stars

I honestly had doubts about buying it…

I honestly had doubts about buying it and was worried that the product would arrive damaged during shipping. But what I received completely exceeded my expectations. It's a fine, beautiful instrument, and it comes with its case and spare strings. I'd been wanting a baroque ukulele for a while.This instrument is truly wonderful; you can tell it was made with love.

17 June 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, tariffs explained, great customer service and the Bodhran is beautiful and just what I was looking for at a fair price. Thank you

24 June 2026
Rated 5 out of 5 stars

Great product

Great product, helpful staff. Took quite a while to get responses from email, but I understand that isn’t typical need for purchasing an item. Solution was however made and friendly staff, thanks Dave (:

28 May 2026
Rated 5 out of 5 stars

Excellent Service

I am in the USA and my harp arrived in good timing and in perfect condition. I was very impressed because I've purchased items here and they arrived damaged, so I had to return them.

I am so excited about my harp. Thank you so much Muzikkon.

20 May 2026
Rated 5 out of 5 stars

Great shopping experience

Have placed two separate orders. Very easy to order. Both items shipped quickly and both items arrived safely. Great to find that the delicate musical instruments had been packed so well. Very pleased with the quality of the instruments.

18 May 2026
Rated 3 out of 5 stars

Incomplete order

I received my order it was very well packaged and well protected thank you for that, I was pleased to see that. This is truly a beautiful harp, it's as light as a feather the lightest harp I have ever handled I was surprised by that, however, it was supposed to include a spare set of strings with it, it is shown advertised as such, but it was NOT included with this harp, I immediately emailed the seller after opening the parcel and discovering this, but until now the seller has not responded to my email, by completing my order of sending me my missing replacement nylon strings, and making my order complete, closed and finished with. What a shame and a disappointment, as this kinnor harp was purchased to be given as a special gift, for my niece to start off her musical journey with.
Also fyi, in regards to the recommended notes tuning of this type of harp, it does not coincide with the order and placement of the strings so you may want to change the print of what is advertised on your website or not bother at all, is what I suspect will be your attitude to this tidbit of information considering you see the harps everyday at your shop or warehouse.

15 May 2026
Rated 1 out of 5 stars

Extremely disappointing

I returned an instrument for a refund after the company agreed to accept the return.
Two weeks later, I still haven’t received my refund and my emails remain unanswered.
Very disappointing customer service, especially for a €500 order.

15 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look