Ian S

First time Rough Trade user, as recommended to me by my son. Getting back into vinyl, and Rough Trade had some reasonably priced albums that I felt I needed to be listened to. Four double albums were excellently packaged, and delivered within 7 days of order. Will definitely use again.

Timothy was most polite, and sorted out contract renewal without issue.

Kept informed on delivery time which was helpful. Prompt, efficient and on time.

On time, good email and telephone communications pre-delivery. Quick delivery and collection of old mattress.

Efficient, clean and tidy installation. Had 3 operatives attend, as one was still training, but collectively did a great job.

From initial order to delivery, and communication in between was faultless. Old appliance taken away without issue. Only concern was a sales call prior to delivery, from admittedly a very polite individual. Kept saying I could get a new appliance if the new one couldn’t be repaired for £5.49. I said you mean £5.49 per month. This is a typical Curry’s tactic, which I always decline. Caller seemed surprised I wouldn’t take up the option, and asked me to explain why. Well the product has a 5 year warranty, so why would I want to pay £330 over those 5 years on top of purchase price. Maybe contact me after 5 years, when the warranty has expired, and maybe then I might, but only might be interested.

Took 8 weeks from order to actual fitting as promised. Good job overall. Neat and tidy, polite fitter, and explained everything clearly in case there were any issues. Prefer to use local businesses where possible, and this company did not disappoint.

Prompt service, delivered on expected day within given time slot. Mattress provided at what can be considered a good price. All appears well so far with the mattress, so a very happy customer.