Ms Mary Tod

Ease of order. But very easy to order more than what I want

I have been with this bank for almost 20 years during which time I have dealt with fraud and dodgy tradesmen. The advantage of someone at the end of the phone who speaks decent English and is supportive is like gold dust. Even if they cannot solve the issue, they have forwarded the call on to an appropriate dept. I never feel fobbed off.
The web site provides enough information to address my account queries.
However, purchases on my credit card are sometimes slow to be recorded. Perhaps this could be a bit more instantaneous.
Good on personal loans and terms and conditions.
Mary Tod

As usual the telephone call and consultation was prompt and covered a good deal of the transaction.
I find F D phone service the best and not frustrating.

Unable to enter my FIT readings. Photos taken and sent as advised but confirmation of their receipt has followef

Great quality and fun designs. Generous sizes. Expected smaller sizes due to their origins, so ordered smaller size in later purchases.
Wash well becoming softer with subsequent washes.

Found access to App the best way to deal with day to day issues.
Phone contact is prompt and help/ advice offered appropriate.
Security issues ie voice recognition never seems to work . Each time it has been set up I need to renew the process at the next phone in.
Concern over fraud has been on trend and useful

Great installation Some issues with scaffolding office and First’s office communication. However, once these issues were followed up the process was smooth and highly efficient and competently carried out.
Company easily contactable and responsive to my concerns.
Workman courteous and considerate of my home and garden.
They clean up after themselves
Thank you Dik and Andy
Thank you

Remuneration for FIT is prompt and consistently accurate.
Enquiries dealt with courteously. Thank you

The process could have been intimidating but the telephone assessment was reassuring and helped me decide what I could forward to you.
Finding a box big enough was the only problem. I had not expected it to be so heavy! Postage straight forward.
The return phone call was informative but I would have liked to know the value of the more valuable items.

On line enquiries were answered successfully. The order and delivery a few days later was handled with due care.
Thank you

Inputting the details required to produce the glasses was relatively straightforward. Some difficulty in getting the PD reading.
Choice of styles varied and the opportunity to “try” for choice.
Good service at a reasonable price
Thank you
Mary Tod

Delivered on time and managed the duplicate and unneeded item. Use of delivery firm well organised

Seems like a reasonable idea Only I would like to move the direct debit to the 21st of the month as pension is paid on that date
Thank you
Mary Tod

Good website with specific issues addressed concisely
Better than others where the range of questions appear to take in a broad spectrum of potential but not significant extras

Explanations clear and readily understandable.
Questions answered.
Apparently a flexible policy which suits my needs

Your team appeared to understand and respond to my queries and refunds were timely
But
1 subsequent responders to queries did not read the earlier emails hence multiple attempts
2 I had to discard the item bought three years ago as parts were incompatible .
Bought a more reliable make with appropriate spare parts if needed
Mary Tod

Would have liked to drop off at local shop and not waste the day waiting for a pick up.
However, pick up generally ok and the download of documents clear and easily competed.
However, the courier’s expectation of documents was not the same as my instruction. He wanted both sheets outside the parcel and not one in and one outside as per the instructions
Otherwise, package taken and additional documentation provided by “office” . Courier professional and clear so hope DHL can clarify for future use. Always would use DHL as the company appears on the ball!

The first apt was cancelled and a new date proposed. The smart meter was installed with no problems.
The meter is showing the readings although I have been informed the energy company has not completely connected up to the device.
I would still like to be able to compare readings over successive months.

efficient reliable and delivery people trustworthy.
Drop off shops close by and goods arrive at their destination in one piece.
Also used fro EU deliveries with similar outcomes

For many years I Have dealt with Hermes both in sending and receiving parcels
My local driver is the best Always cheerful and on time.
Very trustworthy