Mr. M

I bought two PIR lighting controllers at a very competitive price. My order arrived in good condition.

I have never received anything so well packaged for transport - and that includes fragile items too!
Box is very well made and was easy to fit. I made a template from cardboard to mark the hole drilling positions on the wall. The wall is roughcast so I made some spacers to prevent the back of the box being damaged by the uneven surface.
Out postie prefers this box to the old letter plate. I would have liked the flap to be self-closing, but I can see the advantages to both philosophies. It's not been left open yet!

Received what I ordered in good condition and on time. I just hope that it lasts the 10+ years that the old Dyson original battery pack did! Good to see that the new battery was twice the capacity.

Received the item I ordered in good condition and prompt delivery. Job done.

I have bought three magazine cases from Kube3d a while ago. The last one wasn't brilliant as it had quite a few small gaps in the 3-D printing and the resolution was fairly coarse.
The new ones I've just bought are much better. The finish is very fine and there are no gaps (new printer?). The top surface of the cases has an attractive stippled appearance rather than the typical 3-D striated look. The magazines fit snugly into the cases, which stay closed thanks to the magnets.

Yet again Evri gave me a delivery window then postponed my delivery until the next day. This has become a regular occurrence. On the plus side - they didn't lose my package this time (how DO you lose a parcel the size of a small suitcase?)
The delivery driver was great, however, friendly and respectful.

Received my order promptly and in good condition.

I received the lead that I ordered and it arrived undamaged.
The lead appears to be well made and fits my devices securely. I think the price was good considering the quality and it is reassuring to have a serial number tag on the lead.

I received what I ordered on time and in good condition. Thank you

Good prices and free delivery over £50.
This made it cheaper to buy from The Paint Shed than my local DIY chain. Also very pleased to say they don't use a certain courier company that have a habit of losing packages!
One item I ordered was not in stock and I was telephoned and offered a choice of alternatives.
Paint was securely packaged and arrived in perfect condition. Job done, I will use them again.

Picked up my toothbrush.
The assistant handed over someone else's until I insisted it wasn't my name on the paperwork and the order number didn't match.
Registered online for the extra year warranty.
One annoying thing about the brush (Oral B Pro Series 3) is that the low battery LED only flashes when it is obvious that the battery is pretty much exhausted - the motor slows considerably.

I ordered two 2m x 2m (approx.) Roman blinds with Tuiss Smartview. One of the blinds had a small (150mm) crease in the corner of the fabric from the packing / transport. This was removed easily with a warm iron and a cloth. Thanks for the advice Uttam.
Installation was straightforward, but it would have been easier with some help to align the blind body and get it to latch into the clips.
This is the second time that I have used Smartview and it went a lot more smoothly than my first experience, which was somewhat "challenging".
All in all the system appears to work well and I would use Blinds2Go again based on my experience to date.

I sent in dimensions for a 5mm thick splashback.
All dimensions were spot on and the splashback fitted perfectly.

Got what I ordered and reasonable delivery charge, which is good.

Received my order in good condition and on time.
Job done, thank you.

Furniture market were very helpful, holding onto our dresser until our room was ready.
The delivery was another matter. Our drive is muddy because of the ongoing building work. Despite there being lots of spare cardboard in the van, some of our shipment boxes were lowered into the mud from the delivery van. Men weren't too happy when they learned that the furniture was going upstairs. I did think that the application of mud from the aforementioned muddied box onto our ceiling was a nice touch.
The dresser doors (or openings) aren't true which leaves an uneven gap around the doors. One of the magnetic catches was fitted so far out of position it wouldn't work and the door kept opening if another door or drawer was closed. I'm working of fixing these faults myself.
The products are OK in themselves, but are let down by shoddy assembly.

Hi Katie,
Thanks for your reply.
To the best of my knowledge the feet on my dresser are not adjustable and any irregularity in the floor would have to be compensated for using packers. This would be very unlikely to rectify the door alignment problem as each door is misaligned in a different orientation. Furthermore, on the one door I have realigned so far there is no relief on the frame or the door and the last centimetre of closing strains the hinges (one of the reasons why this door kept popping open). This is not ideal as some of the screws are pretty slack in their holes and won't tighten securely.
I hope you can use my comments to improve your product as it's an attractive piece of furniture.

Humble Pie time.
Sorry Furniture Market, I've just lifted my dresser and found that the little plastic feet that look stuck on are actually adjustable. Apologies for the mistake.

I received a damaged T-piece with my MyPure P1 tap.
The fault was reported via the Brita contact form, which did not permit photos so I couldn't illustrate the problem. BRITACare contacted me promptly and once the photos had been sent and examined, a replacement was sent out. Great response, thanks to Harriet and the team.

I had some problems with a towel warmer which didn't reach temperature. Dylan was very helpful, progressed my complaint with the manufacturer and when the warmer was found to be not fit for purpose, assisted with the refund.
Full marks to the Customer Service Team

I ordered various items for a washroom I'm installing (WC, frame cabinet, sink etc.) All items but one arrived safely and were what I had ordered. The delivery driver was really helpful and friendly, even telling me he'd be back tomorrow with the rest of my order.
Two comments about my order:
1. the small items - sink waste and flush plate - were in boxes that weren't taped up so I could open then easily on receipt. Chapeau to the supply chain for getting them to me safely.
2. One item arrived by a different courier. Well, it didn't arrive as it had been delivered to the correct house number albeit two miles away. Fortunately, this was chased by Heat and Plumb (Anant) and the courier's agents. Big thanks to them.

The samples arrived as promised. On receipt, I realised that the fabric was not what I needed and I ordered my blinds with a different material. This saved a costly mistake.
There was (inevitably, I suppose) some promotional material, but the handy measurement guide was very useful.