BRITA UK Reviews 

OUTSTANDING CUSTOMER SERVICE – BRITA REALLY GOES THE EXTRA MILE❤️❤️❤️

I am extremely impressed with BRITA’s customer service. The whole experience has been excellent from start to finish.

The indicator on my BRITA water filter jug stopped working, so I contacted BRITA to ask about a replacement. I was genuinely surprised by how quickly and efficiently my request was handled.

Even though I no longer had the original packaging or the receipt from when I purchased my jug, BRITA was still able to help me simply by confirming the model of my jug. They arranged a free replacement indicator for me without any hassle.

From my initial contact with customer service to receiving the replacement, the whole process took less than 10 days, and the replacement arrived much sooner than I expected.

What impressed me most is that BRITA genuinely stands behind its products. Many other brands require customers to keep the original packaging, proof of purchase or other documents before they will provide replacement parts. BRITA made the whole process incredibly easy.

The communication was quick, the staff were friendly and extremely helpful, and the replacement arrived exactly as promised.

I would especially like to thank Harriet and Maxine for their excellent customer service and for making the whole process so easy and hassle-free. They were both incredibly helpful, professional and efficient.

Thank you to the BRITA customer service team for such an excellent experience. This has definitely increased my confidence in the brand, and I would happily recommend BRITA to others.

Great customer service. Requested a replacement meter display for my water filter jug and I had a quick response and a replacement was sent out in a few days free of charge.

It's really nice to have a company provide spare parts rather than expecting customers to buy a brand new product. Great for the environment and great for continued loyalty with a brand. Thank you Brita.

I thought originally that I had to buy a brand-new filter jug and then I asked Google how I could get a new one. I was told that all I had to do was request a replacement from Britta. It took two emails and then I received a email from them saying that I would receive it within seven days. It was so quick and simple. Thank you very much, Britta .

Customer service is excellent. They responded to my query very promptly and arranged the supply of a replacement. 10 out of 10. Thank you

Immediate response to my request for a new water filter memo

Great service from Brita, order replacement Filter Change Indicator for water filter jug we have had for around 6 years on a Tuesday by email. I received email on Wednesday to say new Indicator was in the post free of charge. Could ask for better service.

Great product. Easy to fit. Small problem resolved quickly through customer service.

The service is fantastic and easy to follow. I had to send out a few pictures and Bob's your uncle a couple of days later a new bottle arrived. I was only expecting a new cap to replace the broken one! Excellent customer service from Harriet (Senior BRITACare Advisor) - thank you

Ordered a replacement water filter battery indicator online and received it free of charge just a few days later. First Class customer service, something which is very rare nowadays. I've been using their excellent water filters for many years and will continue to do so.

Requested support to source a part. Not only did I get a speedy response, they also dispatched item same day as my problem was resolved. Faultless service. Thank you.

Such good customer service. Inherited a Pure P1 tap with a sensor missing, Tried everywhere to buy one to no avail. Contacted Brita directly and Babs, was so kind as to supply me a part FOC without question , we are so grateful , having a Brita filter in our property in France also we never buy bottled water any longer. With customer service like that they will always be leaders in this field. Thank you Babs and Brita ! Real champions

I recently retrieved my BRITA water jug from storage and realised the indicator no longer worked correctly. I contacted the customer service team and they informed me that I could have a replacement indicator free of charge. Once the type of indicator was established the team informed me that a replacement was on its way, allowing for 7 days delivery. The team also informed me how to dispose of the old indicator.
Great service for something I thought I may have to purchase a replacement water jug!
Thank you all for your help!

The clip broke on my carry flask. As if retained the receipt, had registered the product and could send clear photos of the issue, BRITA agreed to send me a new one lid.

Excellent customer service and shout out to Laura for excellent customer service.

The spout cover on my Brita Jug I recently purchased had snapped off when I removed it to clean it. The clip that holds it in place split off. I emailed Brita who advised as the product was still under guarantee I should email the Customer Care Department; they responded within a few days and requested I email photos and the date of manufacture found under the lid. The following day, I had a reply to say the replacement spout cover would be sent out to me and I should receive it in a few days. A very good service from Brita and I am very happy with how promptly they dealt with this.

Excellent customer service. My damaged Brita Marella jug will be replaced within 7 working days.

Great customer service when my new jug didn’t work properly. I received a replacement jug. Also received 3 filters when the Post Office charged me for returning the faulty jug - it was Freepost.

I had a problem with the digital countdown gauge on the jug. I contacted Brita and expected to have to pay for a replacement part. They are send me one free of charge. Amazing customer service and gives great confidence in the company and their products.

Great service from Laura. I’m deaf & used the text relay service. She was great.

Amazing customer service support - went above and beyond what I’d anticipated and in doing so now have a customer for life.