Great customer service
Great customer service when my new jug didn’t work properly. I received a replacement jug. Also received 3 filters when the Post Office charged me for returning the faulty jug - it was Freepost.
24 August 2026
Unprompted review
Reply from BRITA UK
Hi Julie
Thank you for taking the time to share your experience. We're sorry your original jug wasn't working correctly, but we're pleased we could put things right. We hope you're enjoying your replacement jug and filters.
Team BRITACare