Mark W

Great price for a fab piece of hi-fi kit. Fast delivery and a superb 6-year guarantee too. Looking forward to using the Degritter Mk II to clean my record collection.

My wife recently purchased a vehicle from Scott at Auto 2000 and couldn't be happier with the experience. From start to finish, Scott was incredibly friendly, professional, and genuinely helpful. There was absolutely none of the pushy sales pressure you often encounter when buying a car, which made the entire process relaxed and enjoyable.

The vehicle matched its description and had a very fair price. What really stood out, however, was the excellent after-sales service. Scott worked extra hard to fix a few minor problems right away, showing he really cares about making customers happy. Alas, my wife tried to get 'Willow' the cat bundled in with the purchase, but Scott politely had to decline ;-)

The delivery service was excellent as well, making the entire purchase process smooth and convenient.

If we're in the market for another vehicle in the future, we wouldn't hesitate to buy from Scott and Auto 2000 again. Highly recommended to anyone looking for an honest, straightforward, and customer-focused car-buying experience.

SCB Car Parts exceeded expectations. Before shipping, they reached out to confirm the part was the correct fit for my Saab — a small step that shows genuine care and prevents costly mistakes. Communication was clear and proactive at every stage. The item arrived much faster than expected and at a fair, competitive price. A reliable, customer‑focused company I’ll happily use again.

Absolutely delighted with my experience at Scrivens Opticians Rugeley! The team were incredibly friendly and efficient, making my daughter and I feel like a truly valued customers from the moment we walked in. Unfortunately, I had previously gone to a well-known brand optician, but it just didn’t compare in terms of customer care. I’m so glad to have re-connected with Scrivens (Rugeley) — they genuinely go above and beyond! Highly recommended.

I had a great experience with Nero Legal’s conveyancing services. Particular thanks to Ahnum and Karen, who administered everything diligently and made the entire process smooth and stress-free. Communication was clear throughout, and I especially appreciated Nero Legal’s transparent pricing, with the final invoice coming very close to the original quotation. I would happily recommend them.

It is always a great experience buying from SepeaAudio. Good prices, fast delivery and great communication.

Great price for parts. Quick delivery and good communication. If I need any smartphone parts in the future, will definitely buy from the Repair Outlet.

Excellent service from Pocket Geek Tech Repair!

Big shout out to Kopin (Stoke store), who was friendly, professional, and really helpful. My Motorola Moto G50 had a speaker issue and it was repaired quickly and efficiently. This was my first time using Pocket Geek Tech Repair, and I’m genuinely impressed with the service.

If I ever need another smartphone repair, this will definitely be my go-to repair shop. Highly recommended!

Have used this company on several occasions, and they have always delivered the codes needed to unlock the various devices. The codes provided have never failed. I'm sure I'll need unlock codes in the future and will not hesitate to use this company.

I’m beyond frustrated with EDF Energy. They installed a “smart” meter for my late parents back in September 2021, but it has never worked as a smart meter since the day it was fitted.

I contacted EDF in January 2025 to explain that my elderly parents were unable to take manual readings due to poor mobility and eyesight. Despite this, EDF did absolutely nothing to resolve the problem.

After my parents passed away, I tried again to get the faulty meter fixed. The first engineer failed to attend, and when the second engineer finally showed up, he refused to replace the meter. He said EDF had instructed him not to, because “it works manually” – completely ignoring the original issue that my parents couldn’t read it in the first place.

Now, 11 months later, nothing has changed. The meter still doesn’t work as a smart meter, EDF have failed to fix the fault, and they’ve shown no accountability or urgency whatsoever. I’ve now had to escalate this matter to the Energy Ombudsman as a last resort.

Truly appalling service from a company that claims to care about its customers. I would strongly advise anyone considering EDF to think twice before signing up.

UPDATE (19/12/2025).
Even after enlisting the help of the Energy Ombudsman, and EDF supplying an engineer smart meter appointment (8am -12pm) they failed to turn up for the appointment. When contacting EDF, they stated the appointment had been cancelled (not by me!) but couldn't provide any further details. This is now the third aborted appointment by EDF.
Absolutely no acknowledgment of the fact that someone has waited 12-plus hours on the three occasions. Even with the Ombudsman's involvement to get the issue resolved, EDF continues to treat us both with equal contempt.

UPDATE (27/01/2026)
I received yet another email from EDF stating they couldn't refund the original bank account (my deceased mother's account) and would have to issue a cheque. As the estate's executor, I explained that my mother's bank account was closed during estate administration. I had been making regular bank payments from the executor bank account, but they can accept payments from that account but can make payments to it? Beyond frustrating.

Besides the above, I asked when the account would receive the recommended payments highlighted by the Energy Ombudsman. It looks like EDF is going to wait until the eleventh hour (very early February 2026) to make the payments (hopefully) to the account. One last twist of the knife, as it will be one year since my mother passed. Thank you EDF for displaying such compassion and understanding for a bereaved person.

I was so daunted by the prospect of dealing with my mother and father's Confirmation application, but My Probate Partner made the entire process simple and stress-free. From our very first interaction, they were incredibly friendly and approachable, patiently answering all of my questions without any of the stuffiness you might expect from a legal service.

What truly stood out was the value for money. Compared to traditional solicitors, their services were a fraction of the cost, but the level of support was phenomenal. They guided me through every step, ensuring the applications were completed correctly and submitted without a hitch. It felt like I had an expert partner on my side, and it lifted a huge weight off my shoulders during a very difficult time.

I'm so grateful for their service and would absolutely recommend them to anyone needing help with a Scottish Confirmation application.

I recently had an incredibly positive experience with Hypervolt's customer support, specifically with Inny Al-Halim, a Hypervolt Specialist. I called in with some questions, and Inny was an absolute pleasure to speak with.

From the moment he answered, it was clear he was genuinely listening to my concerns. He didn't rush me and allowed me to fully explain my situation. His advice was not only incredibly helpful but also delivered with a very positive and reassuring demeanour. He provided clear, actionable steps and gave me all the information I needed, going above and beyond to ensure I felt confident and supported.

It's rare to encounter such fantastic customer service these days, and Inny truly stands out. He's a credit to Hypervolt, and his expertise and positive attitude made a significant difference. Highly recommend Hypervolt, not just for their products, but for their outstanding support team!

Devitt always provide a great insurance renewal service. Great no nonsense pricing.

We've recently had Carbon Legacy install a solar PV and battery system. Their suggestion was a high-quality solution perfectly suited our energy needs. The installation team was superb; punctual, expert, and meticulous in their installation of the solar panels and batteries.
A minor problem arose, but Carbon Legacy's administration and installations team resolved it quickly and fairly.
Carbon Legacy priced its solution competitively, it's safe to say. In the middle of the price range; not too cheap, not too expensive.
Would I choose Carbon Legacy if I were to install another solar/battery storage system? Yes.

A great company to deal with. Decent prices and very fast delivery. It's pleasant to deal with a company that delivers a personal touch for its customers - Craig & Anna, thanks for the chocolates ;-)

I know it's a bit of a cliche now, but Octopus continues (in my opinion) to be the leader in the energy supply sector. Great products and fantastic customer service. It'll take a lot for me to move from Octopus. Maybe unlimited free electricity from another supplier? ;-)

So disappointed in Onestream. Started well with good broadband connectivity and this continues. Regarding telephony services, forget it if you want itemised call records, the addition of extra telephony call charges you cannot view online. Also, lacks other 'standard' telephony features such a call line identification and 1471. And woe betide if you wish to cancel this inferior telephony service. The call centre quotes the 'contract' even though you believe you have a fairly legitimate reason for cancelling a part of the service. Onestream has the feel of a tiny and quite desperate company. Maybe they should look at the long-term and try to build a loyal customer base. They should try to model themselves on Octopus Energy and not some back street barrow boy. Sorry, but I will not and cannot recommend this company, particularly for their PhoneLine + services. Look elsewhere.

Unfortunately my father-in-law's TV became faulty about six weeks after purchase and installation. Contacted Richer Sounds (Lichfield) and the manager (Tom) dealt with my call. My issue was I had to obtain a TV replacement urgently because my FiL is bed-bound, and his only form of entertainment and window to the outside world is via the TV. Tom was very sympathetic and arranged for an immediate replacement. So a big 'thank you' to Tom, and congratulations to Richer Sounds for employing such understanding and high quality staff :-)

The price of their products are very competitive and great quality. The communication is excellent and staff are both friendly and very helpful. Oh, and the processing of the order and delivery is very fast! Extremely impressed with this company and I hope to have the opportunity to buy from them again.

Fast, efficient and friendly delivery service.