Excellent service ordered late afternoon arrived next day in the morning. Heavier than I expected but really good quality and will last longer than the traditional wood ones. I put this together myself did take a little longer than I anticipated but well worth the time spent. Looks amazing in my garden would definitely recommend and will use vonhous again.
20 August 2026
Reply from Vonhaus
Hi Brenda,
Thank you for your wonderful 5-star review! We are so pleased to hear that your order arrived quickly and that you are impressed with the quality and durability of your Westport Green Jack & Jill Seat. It's fantastic to know that it looks amazing in your garden. We truly appreciate your recommendation and your continued trust in us.
Excellent product for a fair price. Bought a pack of 4 cartridges got 4 free all worked well at a very low price. Speedy delivery can't recommend them enough.
See previous review. Received faulty mask on the 10th Nov after several emails they offered a new mask. Received new mask and same fault micro current not working again. Asked for help returning item still waiting for information. They have also said I am responsible for the cost of return??? Why is this when the items are faulty??? If it was just a normal return I can understand paying postage but not when the product is faulty. Do not use this Company full of false promises
Bought the Ruthie loafer's for my 17 year old granddaughter absolutely fabulous. Delivery super quick item packed beautifully, price was exceptionally reduced. Would highly recommend.
28 November 2025
Reply from Coach
We're happy to hear that your granddaughter loves the Ruthie loafers! We're so glad the delivery was quick, the item was packed beautifully, and you found the price appealing. Thanks for the recommendation!
Received mask Monday 10th November 2025 the micro current not working. Requested a returns address Monday 10th received answers but no returns address!! They are just asking for videos of the fittings which don't show anything. Also I am an OAP and not very technical with a mobile phone. Several emails exchanged, sent last one Friday and no response. I am now going to have to contact trading standards as they appear to drag the situation out so the customer is out of returns date. Even though they have said they will sort it you cannot get a returns address out of them why????? Anyone got any suggestions as I have paid by PayPal would it be best to contact them???? Thank you Customer service offered me a new mask at no extra cost yesterday 16th November then today asked for video which I have already sent previously it appears they just don't believe the customer and want to take it past the right to return date. Also it's suspicious how suddenly emails are now going to my SPAM FOLDER over the last 2 days?????? Please do not use this site as they have robbed me of my money and getting a return address doesn't appear to exist. All false advertising on their site and false reviews states 90 day money back and I can't get mine back after 7 days!!!!
15 November 2025
Unprompted review
Reply from Lunaandskin
Hi,
Thank you for your feedback.
We are sorry to hear you felt this way, and we would like to clarify what happened so there is no misunderstanding.
It is not true that we refused a return or tried to delay your case. The reason we asked for a photo or short video is because, when a device appears faulty, this allows us to assist you more quickly and confirm the issue without asking you to return the product first. In many cases, if the item is confirmed faulty, we do not require the customer to send it back-you can simply dispose of it, and we send a brand new replacement at no extra cost. This is faster and easier than a traditional return.
In your case, I have checked the emails, and the issue has already been resolved. A new mask has been sent to you with no extra cost, exactly as promised.
If there is anything else you still feel unsure about, or if you need any further help, please contact our support team at support@lunaandskin.com as we are always here to make sure everything is taken care of.
Excellent service and product, price was exceptionally cheap compared to others. Item arrived on time and well packaged.
30 September 2025
Reply from Tjhughes
Brenda Mawson, We're happy to hear that you received excellent service and product! We appreciate your positive feedback regarding the price and packaging, and timely delivery. Kind regards T J Hughes Customer Service Team
Parcel left in unsafe place, doorstep on a bridle path. Usually Evri put a parcel in one of the bins opposite and put a card through letterbox. I am now out of pocket to the sum of £49.95 as it appears to have been stolen.
Excellent service! Quality goods delivered next day. Don't think the service could be improved. Would recommend Country Attire and will certainly use them again.