Coach Reviews 

Yours bags are amazing! I love the quality ,the design and the affordable prices!

I ordered my item 1 week ago and Royal Mail have been expecting this for 6 days according to tracking. I having 3 times, I have been told:
1. It is clearing customs
2. It hasn't been despatched
3. It's missing
Coach are offering no resolution. This is a high value product and am now reclaiming this via my bank.
Customer service are no help and by looking at previous reviews you get the same bot answer when they mess up. Never again

I am writing to formally express my dissatisfaction with the handling of my order, CGP01121526. The entire process, from the initial return to the current missing reshipment, has been highly frustrating and the level of service has been unacceptable.
After the original package was received by your returns team, I was contacted regarding next steps. I promptly requested that the order be reshipped to my friend.
Despite providing this information clearly and in a timely manner, the package has still not been delivered. The significant delay and lack of proactive communication regarding the status of this reshipment have left me without the items I paid for and without any confidence in your delivery process.
I expect this matter to be escalated and investigated immediately. Please provide a definitive update on the location of this package, along with valid tracking information. If the order cannot be located and delivered promptly, I expect a full refund.

I would like to express my disappointment with the way my recent order was handled.
Considering that I purchased a handbag from your website at a rather high price, from your premium range, I expected the overall shopping experience and service to reflect the standards associated with your brand.
The handbag arrived only in its dust bag, which is normally placed inside a properly presented package. There was no Coach box, and the packaging did not feel premium in any way.
Furthermore, although the bag was on sale, nowhere on your website was it stated that it had been previously opened or handled. The protective films on the metal hardware were missing, and, to make matters worse, the tags were not even attached to the handbag—they had simply been thrown loose into the shipping box.
As a result, for an item of this value, and considering the premium service that Coach promotes, I expected much greater attention to detail and customer care. When a customer decides to spend around €400 on one of your products, the presentation and condition of the item should reflect the quality and prestige of the Coach brand.

The delivery was great and came even earlier than it said it sais.The quality of the bag itself was amazing and I will definitely be buying again!

Very good service

I always have a great experience with Coach products. The service is second to none and thoroughly recommend their products

I received my parcel on time and always nice and protected. Thanks Coach.

Great experience

service and not good even they didn’t refund my delivery charges and also article is not same like showing in picture very bad cheap

I bought the sandals of the wrong size for 160 Euros, the support representative said there was no way to change the size/adjust the order, despite the fact that there policy clearly states it’s possible. Customer Support Team member “Juan” advised me to buy the right size saying it was no other way to get the size I want. So I spent 320 Euros and het the wrong size sandals shipped back to their warehouse, as advised by “Juan”. Juan seems to be a bot with generic messages and three weeks later I have no sandals/nor my refund.

Terrible experience, awful customer support service!!!!!

I placed an order for 2 bags and only received 1. customer service was extremely unhelpful and wanted me to pay for seperate shipping for my bag I wanted to re-order.

I recently contacted them about a query regarding an order. Their responses were quick and my query resolved.

The bag I have bought recently is very fine

The bag is my favorite bag so far. Cannot use something else!

the package came really fast in good quality

This company has had my money for 10 days and I’m still yet to receive my order that was advised a 2-5 working days for delivery. I’ve contacted their customer service via WhatsApp, email and telephone. WhatsApp and telephone are completely useless and do not care!! I was told both times, they ‘don’t know’ what’s happened. My email has also been ignored. I’m giving the company an additional 2 working days as advised before completing a claim back via my bank and going down the fraud route. Never in my life did I think I’d receive such awful customer service with this brand. AVOID AVOID AVOID!!!

Exactly what I ordered and loved the amazing care and packing! Thank you a lot!!

A year ago I bought a bay for my daughter’s 21st birthday and the box was destroyed and when I complained the situation was not resolved to my satisfaction and my daughter was robbed from doing the unboxing of her much wanted gift. Customer service was terrible

I bought a bag and when it arrived, it was a completely different bag. I called customer service and they agreed that I could send back the bag they sent, and they would email me a label to return it. I said the easiest was Royal mail because they can collect from our house. They emailed me the label, but it was a QR code. I explained that you cannot put a QR code on a box to be sent, and that I would then need to go to the post office with it. She then emailed another label, again another QR code, and a third label, again a QR code which she assured me would work. I then looked it up and I was right, you cannot put a QR code label on a box to be sent. I called again and spoke to a different person. He said they only send a proper label if you are returning an item. I explained I am returning it because you sent me the wrong bag and I need the bag I bought quickly now so hope they will send it out immediately, having sent them a photo of the bag that I had received. He then advised that they only send a proper label for return and not an exchange. In exasperation, I took the QR code went down the post office got a label and posted it. I emailed to tell them this and asked for a refund of the delivery cost, and I should get compensation for all this aggravation. I put a read receipt on my email, which they picked up and read, but they never replied. I emailed again having tracked the package and seeing that it has already arrived back with them, and enclosed the TRACKING, and again they never replied. So I now don’t have a refund for the postage and I don’t have the bag I bought. What a absolute disgrace.