Mathias

Thank you for sharing your experience with us.

We’re sorry to hear that the print plate isn’t performing as you hoped, even after carefully washing it and applying glue. Since you’ve already tried the basic cleaning steps, we’d recommend opening a technical support ticket with us. This way, our team can take a closer look at your case and suggest more advanced troubleshooting methods to improve your print results.

Here is the link to create a technical ticket:
https://bambulab.com/en/my/support/tickets/create?from=1

We’ll do our best to help you get the performance you’re looking for.

Für alle Mitleser: Im Bestellprozess kann man ganz normal seine Firmenanschrift und / oder Privatanschrift als Rechnungsadresse angeben und diese liegt dem Paket bei. Wer seine Verpackung inklusive Rechnung entsorgt oder seine Anschriftsdaten nicht korrekt eingibt, dem helfen wir gern. Leider nicht Rechnungsänderungen ohne Rückerhalt und der Stornierung des Originals rechtlich gesehen nicht möglich. MfG

Hi Mathias.
Thanks for taking the time to leave a review. You selected standard airmail delivery which is 3-7 working days to Belgium from dispatch, your order was placed on the 12/6 and dispatched on 13/6, so we would expect your order to arrive with you no later than Thursday 22/6. Delivery details and time frames can be found under the delivery section of our website.
Regards
Team Ribble