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Talk-Point.de Reviews 

458
•
TrustScore 3 out of 5

2.9

Telecommunications Service Provider
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Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Die​ ​Talk-Point​ ​GmbH​ ​hat​ ​sich​ ​in​ ​den​ ​letzten​ ​Jahren​ ​zu​ ​einem​ ​starken​ ​Partner​ ​im​ ​Online Vertrieb,​ ​als​ ​Plattformanbieter,​ ​Fulfillment-Dienstleister​ ​und​ ​Distributor​ ​entwickelt.​ ​Wir arbeiten​ ​derzeit​ ​an​ ​13​ ​Standorten​ ​in​ ​der​ ​Bundesrepublik.​ ​Mit​ ​einem​ ​Team​ ​von​ ​über​ ​100 Mitarbeitern​ ​bewegen​ ​wir​ ​circa​ ​30.000​ ​Bestellungen​ ​im​ ​Monat​ ​und​ ​generieren​ ​einen Jahresumsatz​ ​von​ ​40​ ​Millionen​ ​Euro

Contact info

2.9

Average

TrustScore 3 out of 5

458 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(458)

90 reviews in the last 12 months

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Rated 2 out of 5 stars

I purchased two Apple Remotes from this…

I purchased two Apple Remotes from this retailer at the same time. After only around 15 months, one of them developed a severe battery issue and now needs to be charged daily. The other remote, used under the same conditions, still works perfectly.

When I contacted customer service, the response was disappointing. Instead of engaging with the actual issue, they referred me to the 12-month burden of proof rule and effectively dismissed the claim on that basis.

In my view, this ignores the obvious: such a drastic battery degradation after a relatively short period is not consistent with normal use. The fact that an identical device from the same order performs as expected further suggests a defect specific to the faulty unit.

I would have expected a more reasonable and customer-oriented approach here. Instead, the handling felt purely formalistic and unhelpful.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

The best!

Ordered a NEW iPhone XS 64GB Space Gray from the website! Within 2 days of the order, they sent it to DHL and then DHL delivered it to my country in 7 days! The phone was as described and the whole experience buying from the website was perfect! You are the best!

14 March 2024
Unprompted review
Talk-Point.de logo

Reply from Talk-Point.de

Wow, vielen Dank für dein fantastisches Feedback! Es ist schön, dass deine Bestellung so reibungslos verlaufen ist und dass du mit dem neuen iPhone XS zufrieden bist. Es ist großartig zu wissen, dass unsere schnelle Lieferung und die Qualität des Produkts deinen Erwartungen entsprachen.

Wir setzen alles daran, unseren Kunden das bestmögliche Einkaufserlebnis zu bieten, und es ist wirklich toll, dass wir das bei dir erreichen konnten!

Wenn du in Zukunft weitere tolle Smartphones oder Zubehör suchst, Fragen hast oder Unterstützung benötigst, zögere bitte nicht, uns zu kontaktieren. Wir stehen immer gerne zur Verfügung!

Mit herzlichen Grüßen,
Dein Talk-Point Kundenservice-Team

Rated 1 out of 5 stars

BE AWARE BIGEST SCAM EVER!!!!

We ordered a xiaomi phone with the status NEW. The box was not phone original and it was falling apart. It had a fake charger for 3€. The screeen was damaged. When we messaged the company they said it was all written in small print. DONT BUY AT THIS COMPANY!!!BE AWARE BIG SCAM!!!

5 January 2024
Unprompted review
Talk-Point.de logo

Reply from Talk-Point.de

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your Xiaomi phone order.

We are truly sorry to hear that the product did not meet your expectations and arrived in an unsatisfactory condition. We always indicate the condition of items on our website. You have purchased a B-goods device and there are different status levels for these. These are also indicated in our store.

We appreciate your feedback and take it seriously. Our team will review the situation and address any issues with the product description or packaging. It is important to us that our customers have a positive experience and we regret that we were unable to do so in your case.

We would like to apologize again for any inconvenience caused and thank you for your understanding.

Yours sincerely, Your Talk Point Customer Service Team

Rated 1 out of 5 stars

very bad

we just unpacked the bought phone (declared generically with "some scratches")... we found the glass hard broken in the middle of the screen. No shipping problem for sure because well shielded package arrived.
zero professionalism, stolen money

update: I already contacted you before the first review submitted here. you just apologize, never offered me more than that.
I don't want (and couldn't) return the device back... I expected that you didn't even try to sell something evidently broken as just "with small damages".

21 June 2023
Unprompted review
Talk-Point.de logo

Reply from Talk-Point.de

Dear customer,

Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience you have experienced with your recent purchase. We take matters like this seriously and we would like to assist you in resolving this issue as quickly as possible.

We encourage you to contact our customer service hotline at +49 (0) 3423 70 998 100, Monday to Friday from 9:00 am to 5:00 pm, or you can also reach us anytime by emailing kundenservice@talk-point.de. Please provide us with your customer number so that we can locate your order and address your concerns promptly.

At Talk-Point, we strive to provide excellent service and ensure that our customers receive products in the best possible condition. We apologize for any oversight in this instance and would like the opportunity to make it right.

Once again, we apologize for any inconvenience caused and we appreciate your understanding. We look forward to hearing from you and resolving this matter to your satisfaction.

Best regards,
Your Talk-Point Customer Service

Rated 5 out of 5 stars

Levering naar Nederland...

Delivery to the Netherlands was faster than expected, I received my order (phone case) within 3 working days! The product corresponds 100% to the item description. Communication via email was also good. Very satisfied

11 February 2023
Unprompted review
Talk-Point.de logo

Reply from Talk-Point.de

Dear customer,

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that your delivery to the Netherlands was faster than expected and that you received your phone case within just 3 working days. We strive to provide efficient and timely service to all our customers.

It's great to know that the product you received matches the item description perfectly. We take pride in offering accurate and detailed product information to ensure customer satisfaction.

We're also glad to hear that our communication via email met your expectations. Our team works diligently to respond promptly and address any inquiries or concerns you may have.

Your satisfaction is our top priority, and we appreciate your trust in our products and services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Thank you again for your positive feedback. We look forward to serving you again in the future.

Best regards,
Your Talk-Point Team

Rated 1 out of 5 stars

Greedy company

Put product returns into collection without consulting the customer. Paypal refunds, but after half a year they start collecting one half of the returned and refunded product. Criminal activity.

26 January 2023
Unprompted review
Rated 1 out of 5 stars

Unfortunately

Unfortunately, all the most important information about what you buy ,are hidden with ein star.
When you ask, why the item like that,
They said everything writen behind ein star.
And for sure the customer service are not friendly.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

Abominable customer service

Bought a Neato Robot vacuum cleaner that broke down - would only light red - after nine months of use twice a month. Company refers me to Neato for repair, where I'm told that this is my own problem. Talk-Point refuses to take back the product, even though Germany has a two year requirement to do just that. Bad quality product bought through a bad quality company. Never again.

18 April 2022
Unprompted review
Rated 1 out of 5 stars

Horrible customers service.

Horrible customers service.
Bought a product that they failed to put the correct delivery address twice, so in the second time the package returned to them I asked for a refund, talked with them via email, website chat and whatasapp, did all they asked me, they told me I would have my money back by the beginning of the week latest, not only they didn't even processed my request but they sent over the package and blamed on me.
Ridiculous

8 December 2020
Rated 1 out of 5 stars

no service after purchase

At their site, they promise that you can get an invoice on your company. After 6 weeks and a dozen of reminder e-mails. I still didn't received this. I got a lot of promises, but no invoice.
I will resent my phone and by it somewhere else where they can give me the correct invoice

20 November 2018
Unprompted review
Talk-Point.de logo

Reply from Talk-Point.de

Für alle Mitleser: Im Bestellprozess kann man ganz normal seine Firmenanschrift und / oder Privatanschrift als Rechnungsadresse angeben und diese liegt dem Paket bei. Wer seine Verpackung inklusive Rechnung entsorgt oder seine Anschriftsdaten nicht korrekt eingibt, dem helfen wir gern. Leider nicht Rechnungsänderungen ohne Rückerhalt und der Stornierung des Originals rechtlich gesehen nicht möglich. MfG

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