P A Robins

Thank you for taking the time to share your feedback.

I’m pleased to hear you found the ordering process straightforward and delivery prompt, although I’m sorry that the packaging used for your seed order was excessive. We appreciate how frustrating it can be when a small item is over-packaged, and your comments will be shared with our fulfilment team for review to help us improve sustainability and presentation.

In relation to the delivery method, some seed orders are automatically routed via Royal Mail’s tracked parcel service depending on sorting requirements and handling processes. I’m sorry for any confusion this caused when the item still fitted through the letterbox.

I also appreciate your comments regarding the seed packet presentation. We understand that a clear image is helpful when planning your garden, and your feedback about including visuals will be passed on to the relevant product team for consideration.

Thank you again for your observations; they are genuinely helpful in supporting ongoing improvements.

Andrew
Dobies Customer Care

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Hello,

Thank you for the review!

We’re really pleased to hear that you enjoy our surveys.

Your feedback is important to us, and we really appreciate the time you take to participate in our research.

Kind regards,
The YouGov support team

Thank you for your 5* review and booking with Wilfreda Beehive.

We are delighted to hear that you found the booking process simple.

We look forward to welcoming you on board.

Kind regards,
Wilfreda Beehive

Thank you for your 5* review and booking with Wilfreda Beehive.

We're delighted to hear that you found the booking process simple and hassle-free.

Kind regards,
Wilfreda Beehive

Hi P A Robins,


Thank you for taking the time to leave us a review.

We apologise for any confusion experienced while managing your booking online. Please note that any changes to a booking are only saved once they are agreed and are fully completed through the online system - the system does not hold changes for later, as it is live.

We have requested another booking confirmation email to be sent to the email address associated with your booking. Please check both your inbox and your spam/junk folder, as it may appear in either location. We hope this resolves the issue and thank you for your patience.

We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.



Kind Regards and many thanks,

Mik

Customer Support Team


TUI GROUP

TUI UK & Ireland

Good morning,

Thank you for your feedback and for bringing this to our attention. We sincerely apologise for the delay in your order being available for collection. Unfortunately, your order had to be sourced from another store, which extended the wait time.

We appreciate your patience and understanding, and we're committed to improving our service to ensure a smoother experience in the future.

Best regards,
Kerri

Good afternoon,

Thank you for your honest feedback.

I’m very sorry the rose feed was missing from your delivery, and that the delivery note was placed where it became soiled.

That’s not how we’d expect things to arrive, and I appreciate you bringing it to our attention.

I’m glad to hear our team responded quickly and arranged to send the missing item.

Your comments have been passed to our packing team to help improve how we present orders in the future.

Kind regards,
Tyla