Suttons Reviews 

103,767
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,055 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online ordering process is remarkably smooth, and communication regarding upcoming purchases is generally reliable and clear. Many buyers also highlight that their items typically arrive promptly, are exceptionally well packaged, and remain in a healthy, vibrant condition. Some reviewers were not happy with damaged packaging, very dry soil, and poor overall plant quality upon delivery. People additionally reported frustrating issues with couriers leaving parcels in improper locations, alongside experiencing noticeable delivery delays or missing items. Certain customers noted that replacements were sometimes necessary to resolve these unexpected product flaws.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with opinions heavily split. While many reviewers... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among consumers. On one... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many customers appreciate the fast shipping... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divide among consumers. While... See more

Service

Consumers find service to be positive, highlighting quick, efficient experiences and prompt delivery from the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communication , informed when items would be despatched . Only fault was 4 different tyres of bulb and would have preferred if they had been in separate packages so I knew which sort were which

Rated 4 out of 5 stars

I was delighted to be able to buy the hollyhocks at such an excellent price I was pleased to be kept up to date on my delivery and it arrived on time. However, the parcel was left in my porch upsid... See more

Rated 4 out of 5 stars

All of my order has now been received, however one of the plug plants did not grow from inception so I was sent just the earth. Hence the lost star. Hardly worthwhile complaining losing one out of 24.... See more

Rated 4 out of 5 stars

Hanging Baskets. Generally arrived in very good condition, but we expect nothing less from Suttons. One basket is first rate. The second is excellent on one side but there's a small area where the... See more


Company details

  1. Seed Supplier
  2. Garden Center
  3. Gardener
  4. Land Allotment
  5. Plant Nursery

About Suttons

Written by the company

Welcome to the official TrustPilot profile for Suttons

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable seeds and plants to fruit, flowers and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Flower Plants & Bulbs Flower Seeds
Join Our Gardening Club

Suttons Consumer Products

Written by the company

Our Guarantee
All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Suttons Delivery Information

Suttons 14 day guarantee!

All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days and we'll arrange a replacement or refund. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Contact info

3.7

Average

TrustScore 3.5 out of 5

104K reviews

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3.7

All reviews

(103,767)

4,791 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Suttons have a wide variety of seeds but...

Suttons had a wide variety of seeds and I was able to find the specific varieties that I wanted. The only thing that let this purchase down was a delay in getting the seeds to me via post - but that seems to be standard with all purchases that require delivery companies these days.

15 August 2026
Rated 2 out of 5 stars

On delivery the package was badly…

On delivery the package was badly battered, I pointed it out to the driver who smiled and said that is how I got it they put all the packages into a sack. The bulbs appear to be ok but the state of the package and the attitude of the delivery driver gives me no confidence in their company and creates a concern the care of my orders during transport

14 August 2026
Rated 5 out of 5 stars

Every item i have ordered has been…

Every item i have ordered has been delivered as promised on time and mainly in good condition (1 or 2 plants have been a bit battered and dry but soon bounced back). Looking forward to getting hundreds of bulbs going and hopefully a wonderful spring/summer display next year 😃

13 August 2026

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