Suttons Reviews 

103,781
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 5,037 reviews, most reviewers were somewhat happy with their experience overall. Consumers truly appreciate the very quick and remarkably easy ordering process, noting that communication regarding despatch details is consistently very helpful. Many people also note that plants, seeds, and bulbs frequently arrive securely packaged in good condition, growing nicely and often turning into splendid seasonal displays. Some reviewers were not happy with unexpected delivery delays and damaged packages caused during rough postal transit. Other customers additionally mentioned very poor plant quality upon arrival, describing tiny specimens as extremely dry, yellow, or completely dead, which sometimes necessitated requesting free prompt replacements or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting mixed customer experiences. While many... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with their purchases. While... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Order

Customers consistently note ambiguous experiences with order, as opinions on the ordering process and... See more

Service

People report positive experiences with service, highlighting quick and efficient order fulfillment.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Suttons had a wide variety of seeds and I was able to find the specific varieties that I wanted. The only thing that let this purchase down was a delay in getting the seeds to me via post - but that s... See more

Rated 4 out of 5 stars

From date of despatch took 7 days for delivery. Some plug plants did not survive. All arrived very dry. Package damaged as forced through letter box . However most plants growing well so would purch... See more

Rated 4 out of 5 stars

Hanging Baskets. Generally arrived in very good condition, but we expect nothing less from Suttons. One basket is first rate. The second is excellent on one side but there's a small area where the... See more

Rated 4 out of 5 stars

Good communication , informed when items would be despatched . Only fault was 4 different tyres of bulb and would have preferred if they had been in separate packages so I knew which sort were which


Company details

  1. Seed Supplier
  2. Garden Center
  3. Gardener
  4. Land Allotment
  5. Plant Nursery

About Suttons

Written by the company

Welcome to the official TrustPilot profile for Suttons

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable seeds and plants to fruit, flowers and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Flower Plants & Bulbs Flower Seeds
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Suttons Consumer Products

Written by the company

Our Guarantee
All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Suttons Delivery Information

Suttons 14 day guarantee!

All Suttons products should reach you in perfect condition, just as they left us. If you are dissatisfied in any way with their condition on arrival, please let us know within 14 days and we'll arrange a replacement or refund. We are only liable for the cost of the goods as quoted on the website plus the cost of delivery if the goods are faulty.

Contact info

3.7

Average

TrustScore 3.5 out of 5

104K reviews

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3.7

All reviews

(103,781)

4,810 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

On delivery the package was badly…

On delivery the package was badly battered, I pointed it out to the driver who smiled and said that is how I got it they put all the packages into a sack. The bulbs appear to be ok but the state of the package and the attitude of the delivery driver gives me no confidence in their company and creates a concern the care of my orders during transport

14 August 2026
Rated 5 out of 5 stars

Every item i have ordered has been…

Every item i have ordered has been delivered as promised on time and mainly in good condition (1 or 2 plants have been a bit battered and dry but soon bounced back). Looking forward to getting hundreds of bulbs going and hopefully a wonderful spring/summer display next year 😃

13 August 2026
Rated 1 out of 5 stars

My plant arrived dead

My plant arrived dead, and clearly hadn't died in the 1.5 days it was in transit so it must have been packaged and sent in that condition. Really unimpressed.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

My plants arrived dead

My plants arrived dead and badly packed no wonder they couldn’t survive the journey. When I told Sutton this they did not offer replacement plants. I had ordered six Delphinium’s which were packaged in a stupid little envelope thing, no wonder they could survive the postage. I never got a refund or offer of replacement.

12 August 2026

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