Surprice Rent A Car à éviter…
Surprice Rent A Car à éviter absolument.
À la restitution, Surprice a facturé 250 € pour un “dommage” mineur sur le pare‑choc, puis a annoncé un coût de réparation de 900 € totalement irréaliste.
Malgré plusieurs demandes, Surprice n’a jamais fourni la facture de réparation, ni la preuve du remplacement, ni la moindre justification du montant.
Communication très difficile, aucune transparence, aucune preuve.
Prélèvement injustifié, pratiques douteuses, service non professionnel.
Réponse de Surprice Mobility
Dear Didier,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the vehicle return process and the handling of the damage assessment.
We understand your concerns regarding transparency and documentation when a charge is applied. Any damage assessment and related costs should be handled according to the rental agreement and supported by the appropriate documentation. We regret that you did not feel you received sufficient information or clarification regarding the charge in your case.
We take feedback regarding communication and customer service seriously and have shared your comments with the relevant team for review.
If you would like us to investigate your case further, please contact our Customer Care team at customercare@surpricemobility.com with your booking details and any available documentation so we can look into the matter.
Thank you for bringing your concerns to our attention.
Kind regards,
Surprice Mobility Team