David Hayes

Avoid at all costs. I had a great deal in place and all were happy to go ahead. I took my car in and they advised "Oh, a part of my car has been re-sprayed, we have a trained eye used to looking at this —you won't be" which it hadn't. This was a Honda approved used car, so they dropped my offer from £8,000 to £5,000. So, beware that what you agree on the phone is not what you get at the dealership.

Very quick response , money in the bank with in 3 days and not a stupid Apr with somebody who credit rating is just average

I have repeatedly utilized products from Built Different. The delivery service, among other aspects, appears to be inconsequential, with the primary concern seemingly centered on durability. I use their polo shirts for work, subjecting them to weekly washing and tumble drying. Even after 52 washes, some of these shirts remain in excellent condition. While they may not be the most economical option, their superior quality justifies the cost.

0 places like this get a lot of stick, but I've never had an issue. Up front and honest, great value; I would recommend.

Applied for a debt consolidation loan was accepted , put my details in for the consolidation on the 15th July and heard nothing since. Zero communication, zero updates. They can stick there loan!!

*complaint update 14/7/2025* I was going to delete the review due to the complaints team having resolved my issues and I now have the correct no claims, yes it should not have happened but I have been quite impressed and how efficiently they resolved my issue, just a shame after 4 years they were not price competitive.

After many claim-free years with Policy Expert, I decided to switch as their renewal quote was no longer competitive. However, this one-star review is about more than just the price.

My main issue is with their proof of No Claims Discount (NCD). I have 15 years of NCD, but the document they provided only states 9 years. Their excuse was that their system has a 9-year maximum. This inaccuracy directly cost me money, as my quotes on comparison sites were £41 higher than they should have been.

To make matters worse, when I challenged this and asked them to check the original proof I submitted when I joined 4+ years ago, they couldn't find it. They then had the cheek to ask if I still had a copy! I was with them for years; I naturally assumed they would be the ones to keep accurate records of the documents I sent them.

It's a combination of a frustrating policy and poor administration that could leave you out of pocket.

Looks like I am joing the list of folk that hasn't received anything from them!! Please avoid

So, I have been with Fuse for a few months. Upon initial sign-up, I was concerned that I could not change the direct debit date. I prefer my direct debit to go out on the same day of every month. But they have a wallet system, so every payday I put money into my wallet, from which my bills come out. I actually think this is a great idea. You also only pay for what you use, and it is saving me a fortune compared to Octopus. I can't really find any fault with it.

*Updated after Octopus’s reply. So, if the final bill hasn’t been produced, shouldn’t the exit fee be on the final bill then, not on the bill I received on the 29th, the day I switched? I have a smart meter that submits readings. This is another example of Octopus’s excuse for not refunding money! Oh, and I spoke to an advisor on the 29th who advised my account is all up to date with no further charges.

So, I have left Octopus Energy. Why have I left? Firstly, it’s when you get forced to increase your direct debit, and when the credit starts building up, you can’t reduce it without raising a complaint. Now I have switched to another provider, I can’t even request a refund from my account, even though my final bill has been paid. So, I had to phone up, and it’s now been seven days since the call, and I still haven’t received a refund. But they couldn’t wait to charge their £75 exit fee. It’s a shame you can’t refund credit as quickly. Another reason I left is that even with the £75 exit fee, I found a supplier that is cheaper by nearly 40%. But if I haven’t got the refund within 10 working days, my formal complaint will be raised to Ofgem.

I haven't reviewed this straight away. I ordered a strap for my Galaxy Watch Ultra and have now used it for a week. For the price, I'm impressed. I think the original strap is slightly better, but it is also 4x the price. For me, maybe make it slightly softer and add a few mm in length to match the length of the original. But overall, I would recommend it.

So, I’m currently with Octopus. I used to keep my bill around zero, just paying off any debt each month. Then, they increased my direct debit and made it so I couldn’t reduce it, even though my balance was zero and never in debt! Now, I’m £254 in credit. By my next bill and direct debit, I will be £310 in credit! My total usage for the year so far is £581, and part of that is prior to making some household changes to make us more energy efficient. So, I’m now actually curious about how far Octopus will let me get in credit because I can’t reduce my direct debit in the app. As it stands, my current credit will last us three to four months. Oh, and more randomly, has anybody won more than the minimum points on the spinning game? It seems entirely fixed(wonder.if that is legal). Oh, and if you look at a previous Trustpilot review, you will see I made a similar comment and it was resolved for a few months! Oh, and to quote Columbo… just one more thing: why does it take Octopus so long to process a direct debit compared to other companies?

So, I'm back with EE after our massive falling out, as I felt their strategy regarding price increases was a joke, especially during a cost-of-living crisis. However, they're more upfront now, so well done, EE. I ordered a SIM-only full-works plan and had a few teething issues obtaining the SIM card. But I spoke to an amazing agent at the call center who, instead of just apologizing, actually made things happen. Kudos to her! Unfortunately, the Preston branch wasn't as helpful.

So joined three in December last year, if your in a 5g area then highly recommend but if.your in a 4g area then good luck or a congested area. I like to be able to use my device wif hot-spot if broadband fails and unfortunately 3 are not able to provide that, 12mb down and 1 meg up.

Just had my car serviced for £312. They performed a major service and changed the rear brake pads. I can't fault the service.

Well, I'm rather disappointed. I wanted to join Vodafone, but after less than 24 hours, I've canceled my SIM card. The coverage checker and my signal don't match up, and it's the same as my current provider, only twice the price. If they had reduced the price by 5 pounds a month, I would have continued with my 24-month contract, but I'm not paying double the price for a marginally better service! It is great that you offer the 14-day cancellation period, though.

**update29/4/2024 I have canceled my sim I was fed up of being told 24/48 hours to get my sim up and running, shame really it was a great deal if it had of worked****

I recently received my “unlimited” SIM card from Lyca Mobile, and unfortunately, my excitement quickly turned into frustration. Here’s why:

Incorrect SIM Type: Instead of the expected unlimited plan SIM, I received a pay-as-you-go (PAYG) SIM. This oversight is concerning, especially when such a fundamental detail should be accurate.

Plan Activation Delay: Now, I’m faced with a 24 to 48-hour wait for my plan to be mapped across. Waiting for basic services is not what I signed up for.
Customer Service: I reached out to Lyca Mobile, hoping for a swift resolution. While the agent was polite, the response felt robotic.
They provided a reference number but informed me that I’d need to wait. Waiting 48 hours for a mistake they made is frustrating.

Trustpilot Team: Someone from the Trustpilot team contacted me, but unfortunately, their hands are tied until the relevant team opens. Leaving customers hanging for two days is unacceptable.
Lyca Mobile, please understand that these issues erode trust. If you can’t handle the basics correctly, it raises serious concerns. I hope you take this feedback seriously and improve your processes.

I use the Preston (Aqueduct Street) branch often and always receive top-class service from the friendly and helpful staff.

Quick simple and pain free , well worth doing for peace of mind

So, I filed a complaint about a leaky door. I brought up the issue over the phone, and someone said they would get back to me, but they haven't, and it's been months. Good products, shocking customer service. I managed to fix the leak myself.

So, my Virgin Media saga continues, but there's some good news: my billing issue is finally resolved, and I'm paid up until my leaving date of February 19th.

The only way to keep the service at a reasonable price was to get my partner to sign up. However, we changed our minds about the broadband speed, and today, it took over an hour to inform them that we wanted to increase it from 100 Mbps to 250 Mbps.

Oh, and still no reply regarding my complaint! If it's been shut down, I demand to know why! As I mentioned in my previous review, I was a happy customer for 7 years. But this ordeal has made me realize just how shockingly bad your customer service is and how poorly you reward loyalty! Charging new customers £35 less than existing ones is disgraceful. Now, Virgin Media will incur the cost of sending new equipment, processing my return, and facing the potential Ombudsman complaint, which could cost you hundreds of pounds. i can provide two account numbers for reference