KGM Surrey

First class service

We ordered a table in September and was told it was in stock in the warehouse so should get delivery quickly. Turned out none in stock, even though the stock could be seen when we ordered, so delivery date then got changed to a few weeks then further delays as issues with quality control and finally received table end of November. The table delivered was completely broken inside with screws and ball bearings dropping out of it. This was then replaced with a new table beginning of December.
We were then offered compensation of a gift card to be spent at Heals or half the value if we wanted to be paid compensation. Win win for Heals for poor service if you take the gift card.
I always believed Heals were one of those companies that sold good quality products and gave good customer service but following this I would not recommend anyone to use them.

BE CAREFUL
Have been with Saga for three years on a fixed rate. Renewal comes with 220% increase in premium. When queried they said that they had changed providers but could save £170 if I took a one year deal.
Have checked who they are using and could get it with same company direct about £300 cheaper

First item ordered not received just returned by store. New item ordered on 30th November despatched same day but still sitting at original collection point. Service is rubbish. Don't use online unless you are happy to wait for weeks for your itemd

Really happy with the sofas. Really Comfortable

Quick and easy and efficient just the way one likes it

Very quick with all correspondence and payment

Staff all very helpful and gave a great service

Ordering was easy delivery on time whole experience really good. Would heartily recommend Bathand Shower to anyone.